Heritage Chevrolet, Inc.
FULL COLLISION CENTER. WE WORK ON ALL MAKES AND MODELS, LOANER CARS PROVIDED
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Customer service is important If you say you are going to do something. You really should go out of your way to do it. When you don’t it makes it look like you lied.
Repair Quality - 4.5/5.0 -
I didn’t get one message concerning the status of my cars repair The only times I got any information at all was if my wife made the contact or if I called I would’ve liked either a phone text or email every 3 or 4 days letting me know the progress. Not knowing was very stressful for me
Customer Service - 2.0/5.0 -
My previous comment explains this score The car looks and drives great after it’s repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding customer service from the beginning to the end. Take care of our vehicle and made sure that we were taken care of in the process with all paperwork, and all information that we needed.
Customer Service - 5.0/5.0 -
Customer service was everything and more answered. All questions made sure we understood the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
There seems to be a seal issue on the back passenger side door
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Heritage Chevrolet put my Malibu back together again. I am very satisfied. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I am trying to find the broken fender access panel myself. This should have been a simple front bumper, facia, and headlight repair for a basic Ford Explorer but took more than a month. The repair invoice upcharged all the parts and the headlamp housing alone was $896. Upon looking over the car to take it back, it was the wrong headlamp housing. It was the wrong style. Headlamp housings are only mismatched in a modern cars from car accidents and it looked ridiculous. If this obvious mistake was "good enough" for them what else was done wrong that I cannot see? They were able to replace the headlight housing within a week. A few days later I noted the access panel for the bulb lights within the front fender liner is broken in half. Good grief! Now I am searching for that part myself. The customer service reps were friendly enough and gave me a courtesy car beginning the 5th week I was without my vehicle. Unfortunately the overall experience was underwhelming.
Repair Quality - 0.5/5.0 -
This should have been a simple front bumper, facia, and headlight repair for a basic Ford Explorer but took more than a month. The repair invoice upcharged all the parts and the headlamp housing alone was $896. Upon looking over the car to take it back, it was the wrong headlamp housing. It was the wrong style. Headlamp housings are only mismatched in a modern cars from car accidents and it looked ridiculous. If this obvious mistake was "good enough" for them what else was done wrong that I cannot see? They were able to replace the headlight housing within a week. A few days later I noted the access panel for the bulb lights within the front fender liner is broken in half. Good grief! Now I am searching for that part myself. The customer service reps were friendly enough and gave me a courtesy car beginning the 5th week I was without my vehicle. Unfortunately the overall experience was underwhelming.
Customer Service - 1.5/5.0 -
This should have been a simple front bumper, facia, and headlight repair for a basic Ford Explorer but took more than a month. The repair invoice upcharged all the parts and the headlamp housing alone was $896. Upon looking over the car to take it back, it was the wrong headlamp housing. It was the wrong style. Headlamp housings are only mismatched in a modern cars from car accidents and it looked ridiculous. If this obvious mistake was "good enough" for them what else was done wrong that I cannot see? They were able to replace the headlight housing within a week. A few days later I noted the access panel for the bulb lights within the front fender liner is broken in half. Good grief! Now I am searching for that part myself. The customer service reps were friendly enough and gave me a courtesy car beginning the 5th week I was without my vehicle. Unfortunately the overall experience was underwhelming.
Likely to Recommend - 5.0/5.0 -
Despite the one-day delay, my whole experience with Heritage, start to finish, was great.
Repair Quality - 5.0/5.0 -
My car looked great when the repairs were done. I was really happy with the quality of work. Plus, my car had been washed and vacuumed before it was returned to me, an awesome and totally unexpected bonus. Exceptional customer service.
Customer Service - 5.0/5.0 -
Every employee I met with was pleasant and helpful. Also, I need to use a cane to get around, and several times an employee was a step ahead of me, jumping in to open doors without my asking for help. I appreciated that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Done what what was needed w/ GREAT results
Customer Service - 5.0/5.0 -
Could not be better
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I feel it is a great body shop. Always has been historical. Seem to be slacking on the details though. Headlights are important. Driving our vehicle at night it looks cross eyed. Door is not aligned and you can hear more road noise than before near the door.
Repair Quality - 3.0/5.0 -
Need more attention to detail. Headlights are not aligned and door does not line up correctly.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I score Heritage with a 10 rating
Repair Quality - 5.0/5.0 -
I would rate it a 10
Customer Service - 5.0/5.0 -
Great customer service also.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good Repair on the enclave..
Customer Service - 5.0/5.0 -
Very professional staff.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like a brand new car. Paint color was perfect match. Repair was done in a great amount of time from when we dropped the car off for repair. Very satisfied.