Hewatts Collision

4.9 (397reviews)
98%
5075 Elrod Circle,  Cumming,  GA  30041
Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (397)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff maintaining excellent communication throughout the repair process via regular updates and proactive contact. The quality of repairs receives outstanding feedback, with vehicles looking like new upon completion and work described as top-notch and professional. Timeliness is generally well-managed, with repairs completed on schedule or even ahead of time. Customers appreciate the thorough explanations of repair needs, facility tours that build confidence, and accommodating service like staying late for vehicle drop-offs. The shop receives strong recommendations from satisfied customers who highlight the smooth, hassle-free experience and professional approach to collision repair.
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"Best Customer service around!!!"
"Excellent customer service combined with expert repair of my vehicle equals one happy customer."
"Very satisfied. It's in even better condition than it was prior to the accident. Everything shines like it's brand new"
"... we saw everything was matched beyond compare and looked like a new car" Read more
"Excellent customer service"
"The repair was completed on time and as scheduled. Car looked like new when I picked it. Thank you, ..." Read more
"... there would be a little wait but once started, it proceeded on schedule and I believe even ahead of schedule" Read more
"... excellent timeframe as to when my vehicle would be ready. They were right on time." Read more
"On time"
"Timely repair"
"All communications were unsurpassed"
"I also appreciated the fact that I was notified twice weekly about the status of my car.."
"Excellent communication."

Likely to Recommend

Repair Quality

Amazing & friendly service! Would recommend this company to all who need body work! Bob the manager kept us updated every couple days & was very personable as well!

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Great job from start to finish, gave me updates on the progress and made sure my truck was done in time for my son to travel back to Florida. I would highly recommend.

Customer Service

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Repair Quality

Hewatt's Collison is always on top of everything from drop off and updates to final delivery. Bob is fantastic and goes above and beyond to deliver a great experience. They do great work. Thank you.

Customer Service

Bob is fantastic and my truck looks great. Thank you.

Returned Clean

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Repair Quality

Hewatt’s does a great job and Bob kept me informed throughout the whole process. No complaints!!

Customer Service

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Repair Quality

Great job!!! Bob was very respectful, knowledgeable and thorough with examining, and explaining what my car needed in repairs. I noticed he was very respectful with all his customers.. I would highly recommend Hewatt ‘s collision and repair shop. I also appreciated the fact that I was notified twice weekly about the status of my car..

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Would not recommend Worst experience ever My COVID repair was faster and far more damage what a horrible experience

Customer Service

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If the scale had a higher number, I would give that

Repair Quality

My wife and I could not believe what we saw everything was matched beyond compare and looked like a new car

Customer Service

Communications are un surpassed starting with when I introduced myself before State Farm assigned. The claim from them on communications were 110% as was the professionalism explanation and listening.

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Overall very satisfied so far.

Repair Quality

Customer Service

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Repair Quality

Timely repair

Customer Service

Ty Bob

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Repair Quality

Very satisfied. It's in even better condition than it was prior to the accident. Everything shines like it's brand new

Customer Service

No complaints at all Bob and everyone else I spoke with at the shop was very friendly and helped to make the whole process smooth

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Repair Quality

Great job

Customer Service

Bob is always great with keeping me updated

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Repair Quality

Hello so the Repairs were spot on looks great very happy with it, now the only thing wasn’t happy with is the first week our car sat in the parking lot of your business and wasn’t touched, I paid for a whole week of rental car that wasn’t needed but the overall experience was good .

Customer Service

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Always

Repair Quality

Excellent service highly recommended they leave your car perfectly finished

Customer Service

Excellent

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Highly recommended

Repair Quality

Great job on my truck. Bob was great at keeping me updated.

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Repair Quality

Overall the work and service was exceptional. This was my first time going through the claim process and didn’t know what to expect but Bob was very friendly and professional. He helped make the process smooth and Efficient. Big thanks!

Customer Service

Returned Clean