Hewatts Collision

4.9 (406reviews)
98%
5075 Elrod Circle,  Cumming,  GA  30041
Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (406)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication stands out as a major strength, with frequent and proactive updates keeping customers well-informed throughout the repair process. Timeliness is also highlighted positively, with numerous repairs completed on or ahead of schedule. Customers appreciate the professionalism, friendliness, and thoroughness of the team. Vehicle cleanliness upon return is frequently commended. A few customers noted delays, though these were largely attributed to parts availability rather than the shop itself, and regular updates during those delays were appreciated. Overall, customers express high satisfaction and willingly recommend the shop for both minor and major collision repairs.
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"... concerned about how long he would be without his vehicle. Hewatts completely exceeded my expectations. They communicated extremely well throughout the entire ..." Read more
"Very satisfied. It's in even better condition than it was prior to the accident. Everything shines like it's brand new"
"... informed on each step of the process every few days. The job completed was absolutely fantastic. I really appreciate the customer service they provided ..." Read more
"Work on vehicle is excellent. Very pleased with service and repairs."
"... delays due to parts and I was given regular updates. Truck looks like nothing happened, fantastic work." Read more
"... kept me updated on the status of the repair, and got the work done much faster than I expected. I also really appreciated that they gave me the ..." Read more
"Explained that there would be a little wait but once started, it proceeded on schedule and I believe even ahead of schedule"
"Yes, the vehicle was completed at or ahead of schedule"
"The updates provided me an excellent timeframe as to when my vehicle would be ready. They were right on time."
"Fast, very good"
"... vehicle. Hewatts completely exceeded my expectations. They communicated extremely well throughout the entire process, kept me updated on the status of the repair, and ..." Read more
"Very thorough. Kept me informed. Did an awesome job."
"Great work product and the constant communication regarding status of parts, etc and allowing me to keep the vehicle while waiting ..." Read more
"Excellent communication and work. There were a few delays due to parts and I was given regular updates. Truck ..." Read more
"Great customer service! They do a great job on their time management and communication."

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Very thorough. Kept me informed. Did an awesome job.

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Done excellent job on my vehicle much appreciated all of you and your guys help

Customer Service

Bob was great and thorough

Returned Clean

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They did a great job I would highly recommend them to anyone looking for repairs

Repair Quality

The manager kept us informed on each step of the process every few days. The job completed was absolutely fantastic. I really appreciate the customer service they provided and the quality of work.

Customer Service

Great customer service kept us totally informed

Returned Clean

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Good repair on vehicle courteous professional service

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Returned Clean

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I highly recommend Hewatt’s Collision! My son was rear-ended, and I was pretty nervous going into the repair process because I’ve had bad experiences in the past with insurance-preferred body shops taking forever and not communicating well. Since my son is too young to drive a rental car, I was especially concerned about how long he would be without his vehicle. Hewatt’s completely exceeded my expectations. They communicated extremely well throughout the entire process, kept me updated on the status of the repair, and got the work done much faster than I expected. I also really appreciated that they gave me the option to upgrade certain parts to OEM since my insurance policy wouldn’t cover them. They clearly explained my options and let me decide what made the most sense rather than just moving forward without discussing it. Overall, I’m extremely happy with the service, communication, and turnaround time. If you’re dealing with a collision repair and want a shop that keeps you informed and gets the job done efficiently, I would absolutely recommend Hewatt’s Collision.

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Great place!

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Excellent communication and work. There were a few delays due to parts and I was given regular updates. Truck looks like nothing happened, fantastic work.

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Returned Clean

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Amazing & friendly service! Would recommend this company to all who need body work! Bob the manager kept us updated every couple days & was very personable as well!

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Great job from start to finish, gave me updates on the progress and made sure my truck was done in time for my son to travel back to Florida. I would highly recommend.

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Hewatt's Collison is always on top of everything from drop off and updates to final delivery. Bob is fantastic and goes above and beyond to deliver a great experience. They do great work. Thank you.

Customer Service

Bob is fantastic and my truck looks great. Thank you.

Returned Clean

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Hewatt’s does a great job and Bob kept me informed throughout the whole process. No complaints!!

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Great job!!! Bob was very respectful, knowledgeable and thorough with examining, and explaining what my car needed in repairs. I noticed he was very respectful with all his customers.. I would highly recommend Hewatt ‘s collision and repair shop. I also appreciated the fact that I was notified twice weekly about the status of my car..

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Would not recommend Worst experience ever My COVID repair was faster and far more damage what a horrible experience

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If the scale had a higher number, I would give that

Repair Quality

My wife and I could not believe what we saw everything was matched beyond compare and looked like a new car

Customer Service

Communications are un surpassed starting with when I introduced myself before State Farm assigned. The claim from them on communications were 110% as was the professionalism explanation and listening.

Returned Clean

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Returned Clean