Hewatts Collision

My Experience - 5.0/5.0 -

Car looked as new. Great attention to detail!! Everything lined up, perfect fit. Had work done by other body shops. No where near the perfection. Great job!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You are very gentleman with the customer I appreciate y’all for my repair

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Bob is amazing to make sure customer is satisfied. I love the way he updates the update on the job. Thanks Bob.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very professional and kept me updated on the progress of the repairs.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your customer service is excellent! I really appreciated all the updates and you finished the repair 2 days ahead of schedule.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was slow going process but workmanship is excellent

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

We are very satisfied with the professional service and excellent repair work Hewatt’s Collision provided us. Our car looks like new. Highly recommend them!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job and in a very timely fashion; helped with transportation as well!! Great overall experience! Would definitely come back if I ever have another problem!!

My Experience - 5.0/5.0 -

Your company did a great job on my Gl550 Mercedes-Benz to make sure it was repair to factory specs and life time warranty on their work great work

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Bob was friendly and treated me like family yet professional and laid things out in layman’s terms. He was upfront and honest and that’s what I appreciate in a business. Will take future work to him as well as recommend to others.

My Experience - 0.0/5.0 -

I was just a little bit disappointed when I inquired about the glass possibly scratching the hood and you said you didn’t even look at it. I am however happy that when you addressed it, you completely repaired it and even the minor damage. I was also a little disappointed when I came to the garage to look at hood and hopefully be able to skip the work to save on my deductible. It was too late but good to see you started work on it right away. I was disappointed to see so much other work still needed to be done. When I spoke with you last week you indicated the truck was about done and one part was missing that had just come in. You were hoping to stay on schedule and complete by Friday. Obviously that was not the case when I saw the truck on Monday. Taking longer does not bother me. I understand how things can easily fall behind. My main concern was to have the job done right which it was. The biggest disappointment was you are unwillingness to help me change the front grill. I was willing to pay for additional cost and even provide for you if it helped. You are in the collision business and have resources to get some thing and satisfy a customer. Maybe it was wrong of me to assume you would want to help. If you choose to work within average boundaries there is nothing wrong with that but I wish I had known. I have been building and remodeling homes for almost 40 years. When I do insurance work I know how to get my client everything they are entitled to without being greedy. My motto is that I build what other contractors are not capable of. If someone tells me it can’t be done, that’s more incentive for me to get it done. I have always worked to make a bad situation better with insurance claims. For instants, I could save on the painting and get them the floor tile they always wanted instead of putting back the same carpet. It makes a very happy client and like I said helps turn a bad situation into something good. I am not one to just lie down when I don’t agree with something. As soon as you brushed off help with the grill I had to start research. The cost I received to change to a white grill was much less then you quoted. Bumper specs/options Are much less than you billed with itemizing extra parts. Before photos reveal parts such as the tow hooks that were fine and after photos show parts that were not replaced at all. Unfortunately contacting the claims department bear handled my case was little help. They cared very little about fraud and helping me with my grill. Fortunately I lived in Saratoga springs very close to a major state farm insurance hub where I made many friends. Two of the executives were promoted to another hub in Illinois. They are not involved in collusion Claims but in positions to provide real action. Telling me you had to use original Ford parts or you would get in trouble is false. I received statements that outline replacement parts and my options. The final sentence in big bold letters state THE CHOICE IS YOURS. So obviously I am not a satisfied customer but happy to have my truck back. Your staff is very nice. Right now, my biggest complaint is with the towing company. As you know, the accident happened literally a mile and a half down the road from you. Instead of bringing the truck to you as instructed, it was brought to Alpharetta, stored and then brought to you wasting time and money. Their bill is $566 which is outrageous and dishonest. Companies like this should be held accountable.