Hewlett Collision Center
In operation 66 years, 13 years at this location.
The Hewlett Collision Center is family-owned and operated. As part of the Hewlett dealerships, we have been satisfying customers for almost five decades. Our experienced team will confidently answer all of your questions and will guide you through the complete repair process. The Hewlett Collision Center is both a GM, Corvette and VW Certified Collision Repair Facility (CCRF). As a Certified Collision Repair Facility (CCRF) and ICAR Gowe have the specialized tools and equipment required to return your vehicle to factory specifications. We follow strict mandated repair procedures from the manufacturer and our technicians have access to exclusive manufacturer technical tools and information from General Motors and Volkswagen. Our specialists receive extensive factory training on all GM and VW models including the highly sophisticated Corvette. Hewlett Collision Center can also handle all other makes and models and is a preferred repairer for Kia North.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 7:30 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Did not complete all that ask to be done.
Customer Service - 2.5/5.0 -
Patrick failed to call me back three times in a row.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have only had my vehicle back for six days and so far the repairs seem solid. I have not had any issues thus far.
Customer Service - 5.0/5.0 -
Darrell was great! He was responsive and did a good job of following up with me during the time my vehicle was being repaired.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
If it wasn’t for Darrell H. I’d give u a 0 rating after almost 6 mos the manager never once came out to reassure us we did at least 10 visit and Darrell was always there to help, the parts guy who ever he is needs to be fired for giving wrong info learn your job or quit. Darrell is an asset to u Mike the parts man is a ghost to me
Customer Service - 0.5/5.0 -
Except for Darrell
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I feel that the work was professionally done and also felt that insurance issues were dealt with.
Repair Quality - 5.0/5.0 -
The quality of the repair was first rate. The communication and time frame to complete the job was a little slow in my opinion, but if I had another instance in which I needed repairs, I would feel comfortable taking it back to Hewlett.
Customer Service - 4.0/5.0 -
Customer service was acceptable, but a little slow in keeping us informed of the repair status. Our car was in a little over 2 weeks for repairs. We would have liked to have been informed on a time frame and status of our repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The crew did a great job. 1000% satisfied! Ryan the estimator said my car would be laid up for a few days, but being it was a relatively small job (hood only repaint) it could be ready sooner. They started on Tuesday and I picked up on Thursday. Could not be more happy. Thanks to all involved.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Any items in someones vehicle should be back in the vehicle and in the same condition it was brought in
Repair Quality - 4.0/5.0 -
The repairs were fine but, they broke my cell phone holder, a necklace that is not replaceable, and I had a mini troll that is missing. Not happy with how things ended at ALL.
Customer Service - 4.5/5.0 -
Darrell did a great job
Returned Clean
Likely to Recommend - 5.0/5.0 -
Best collision shop in town
Repair Quality - 5.0/5.0 -
Always great
Customer Service - 5.0/5.0 -
Ryan Lindsey is always great and keeps comm lines open and informed
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff! Gabriel and Darrell wonderful!
Customer Service - 5.0/5.0 -
Great staff! Gabriel and Darrell wonderful!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
No updates and I called 35 times each time the Estimator voice-mail was full. Another 5 calls to desk and was told each time no one was available to give me update. Front end damage and the drive test administered was " from back storage to front drive" . No alignment done and now it walks the road. Very poor customer service and poor repair if drive test was never even done. Very unsatisfied with the services all around.
Customer Service - 0.5/5.0 -
Poor customer services being told over and over I'll give you estimators voice-mail but if his voice-mail is full how am I supposed to leave message???? Poor attitude and very unprofessional at front desk saying there was nothing she could do besides give me to his voice-mail. Horrible customer service
Returned Clean
Likely to Recommend - 0.5/5.0 -
Also took in for a wheel repair where the wheels were over torqued upon installation damaging them further. I give them a few chances and benefit from the doubt.
Repair Quality - 2.0/5.0 -
I'm sure the body guys do a great job, however when I call, no one returns the call. Waited two days and had to drive up there to find out the status of my car.
Customer Service - 0.5/5.0 -
The car waited two weeks for someone to look at it for a supplement. You would think after the first few days he would call to check to see if he even sent it to the right place. I had to call before they were even aware the car was awaiting a supplement.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ryan was outstanding throughout the whole process! He is an outstanding asset to Hewlett.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not recommend this location to anybody.
Repair Quality - 0.5/5.0 -
I was very dissatisfied with the entire process with Don Hewlett. The individual had did not do a good job with communication at all & the only time I would know anything about the status of my car, was when I had went to the shop. My car was in the shop from August, until December. So for that time period, I had been paying for my car note & not being able to drive my own car. Once i finally received the car, it was absolutely disgusting & messy. I found numerous water bottles and trash inside the car. I was very irritated and unsatisfied with this job. I will not be returning back to this location.
Customer Service - 0.5/5.0 -
Absolutely terrible.