Hinzman Collision Center

4.9 (611reviews)
97%
220 Church St S,  Ripley,  WV  25271
See Photos

In operation 40 years.

WE ARE PROFESSIONALS....OUR GOAL IS TO APPLY OUR SKILLS TO YOUR VEHICLE WITH ACCURACY AND SUCCESS.WHEN YOU LEAVE THIS ESTABLISHMENT,WE WANT YOU TO BE SATISFIED AND TELL OTHERS YOU WERE TREATED FAIRLY AND RECEIVED THE VERY BEST OF SERVICE. THANK YOU FOR YOUR BUISNESS AND YOUR TRUST IN US

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (611)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the damage. The team receives high marks for professionalism, friendliness, and helpfulness throughout the repair process. Regular text and phone updates are frequently highlighted as a standout feature, keeping customers informed and at ease. Timeliness is largely commended, with several vehicles completed ahead of schedule. Customers also appreciate the courtesy of having their vehicles cleaned inside and out upon return. A few customers noted areas for improvement, including clearer communication on estimated completion dates and more thorough attention to interior panel finishing during repairs. Overall, the shop enjoys strong loyalty, with many customers stating they would not consider going anywhere else and have already recommended the shop to family, friends, and community members.
AI-Generated from reviews written in the last 12 months
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"... to your repair facility! Super friendly staff and the best work Ive seen in the state of West Virginia! Thanks again!!!" Read more
"Hinzman provides superior service- car looks like new, inside and out! Friendly and professional!!"
"... question who I trusted to take care of it. Their workmanship, professionalism, and attention to detail are unmatched. I wouldnt consider anyone else. Truly the very best!" Read more
"... years and have not been disappointed with anything. People, quality, speed,and end results have been a 10 every time. I highly recommend...." Read more
"I don't think my car has ever looked so good even on the inside. I wasn't even sure those were my original floor ..." Read more
"My vehicle was ready a week faster than they thought"
"Actually it was about a month early"
"... They kept me up to date every day on the progress. I dropped it off Monday and was able to pick it up Friday. They were great!" Read more
"Finished before promised time."
"It was a day late because a wrong part was delivered. I was notified early that day"
"To be honest. I dont think Ive ever received such good customer service. They were very good at keeping me up to date on ..." Read more
"... even cleaned the inside of my car! Very impressed! They kept me up to date every day on the progress. I dropped it off Monday and was able to pick it ..." Read more
"... my car twice. The staff is great to work with and text messages they send keep you updated on the progress. I would 100% recommend them!" Read more
"Absolutely love this place they are amazing they keep you updated on the progress of your vehicle they are always available to answer any questions ..." Read more
"... received an estimated day for it to be finished. I had to call several times before I got an actual answer" Read more

My Experience

Excellent experience from start to finish! The staff was incredibly friendly and professional, and they did a great job keeping me updated throughout the entire repair process. Communication was excellent, and I always knew the status of my vehicle. When I picked up my car, it looked amazing—the repair work was excellent, and the car detailing was immaculate! I truly appreciated the attention to detail and outstanding customer service. Highly recommend!

Likely to Recommend

Repair Quality

Excellent experience from start to finish! The staff was incredibly friendly and professional, and they did a great job keeping me updated throughout the entire repair process. Communication was excellent, and I always knew the status of my vehicle. When I picked up my car, it looked amazing—the repair work was excellent, and the car detailing was immaculate! I truly appreciated the attention to detail and outstanding customer service. Highly recommend!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always trust them when it comes body repair and getting work done

Likely to Recommend

Repair Quality

Great service

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hinzman has done excellent service for us on several of our vehicles.

My Experience

They done a excellent job on my truck so glad I took it there

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for working on my vehicle it looks so good I’d even say better now than when I bought it, keep up the good work fellas

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looked great. Awesome job. I appreciated Chris phoning me. Letting me know of any updates, on Friday. Very considerate. A terrific job. I've already recommended you to my church family. 😊

Likely to Recommend

Repair Quality

Thanks to your team at Hinzman. I appreciate getting my car back. It looked super great. Loved all the details too. You get 10 stars in my book.👍🏻

Customer Service

Awesome job, thanks so much.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

To be honest. I don’t think I’ve ever received such good customer service. They were very good at keeping me up to date on status of vehicle. Extremely nice people. I’d give a 15 if possible. lol.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Depends on what they needed done

Repair Quality

My car was repaired. The door had to be replaced,apparently they only replaced the shell and reused the inside panel. You can see where they used screwdrivers to pry it apart, there’s a huge gap where the material meets the plastic that wasn’t there before it’s chipped and scratched.. and it wasn’t like that at all when I took it there it wasn’t basically new inside,just some minor damage outside due to a deer.

Customer Service

My car was repaired. The door had to be replaced,apparently they only replaced the shell and reused the inside panel. You can see where they used screwdrivers to pry it apart, there’s a huge gap where the material meets the plastic that wasn’t there before it’s chipped and scratched.. and it wasn’t like that at all when I took it there it wasn’t basically new inside,just some minor damage outside due to a deer.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Great work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completely satisfied, did a great job, wouldn't take my car any where else, thank you.

Likely to Recommend

Repair Quality

Great job done on my wife's car, very Satisfied, thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was great and the best part was that they cleaned and vacuumed the whole car as a courtesy (believe me, they earned every penny they made ). Thank you so much. Would definitely recommend

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The client and auto owner is Charlotte Batten

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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