Hoffman Collision Center
Hoffman: Driven by Trust We have been in business since 1921. We are one of the largest body shops in the state. We have ten new car franchises that include, Audi, Lexus, BMW, Porsche, Lincoln, Ford, Toyota, Scion, Honda and Nissan. We are Aluminum certified with Audi, Porsche and Ford by the manufacturer. We are Nissan and Subaru certified.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 11:00 am |
Likely to Recommend - 4.0/5.0 -
the only thing I didn't like was them not giving a timeframe or any updates.
Repair Quality - 5.0/5.0 -
Yes like i said they did a great job
Customer Service - 5.0/5.0 -
Job Well Done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0 -
Car looks great. All personnel pleasant and professional. A+ for " bedside manner," George expedited completion. Kudos to guys in back who did the work
Likely to Recommend - 0.5/5.0 -
Until management is sorted and employees aren’t overworked and expected to take action for the people like Jonathan’s empty promises I will not recommend this place at all. George is a huge deterrent at your business
Repair Quality - 2.5/5.0 -
Repair itself was good time frame horrible
Customer Service - 0.5/5.0 -
Chris was good but forgetful. Eric was great. George was absolutely horrible and is an embarrassment of an assistant manager the way he talks to people. Reviews of George are numerous and 4 out of 5 are negative, he needs to be educated or stick to his lane as assistant manager
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I’m writing to share my ongoing frustrations with the service I received from Hoffman. From start to finish, the experience has been incredibly disappointing, and I feel like I’ve been misled and ignored throughout the process. Firstly, I was never informed that the parts for my vehicle were on backorder, which caused unexpected delays in the repair process. Not once, but twice, I was left in the dark about this, even after my insurance representative sent email asking the manager to reach out to me. I never received a call. After initially receiving a quote for 80 hours of work, I was expecting my vehicle to be returned within a reasonable time. Instead, it took two months. When I finally picked up the vehicle, not only was there still damage that hadn’t been repaired, but I was also told I needed to contact the insurance company directly to resolve it. To make matters worse, I discovered a new issue caused by Hoffman with the entertainment system. When I called to inquire, I was told it wasn’t their fault, though they agreed to look into it—only to later dismiss the issue. After involving my insurance company in a three-way call, the service manager reluctantly agreed to bring my car back in for further repairs. This added another week to the timeline. Upon receiving the car again, I was told that an alignment had been done. However, I immediately noticed that the vehicle was still pulling hard to the right, to the point where the lane assist feature wasn’t functioning properly. I ended up having to pay out of pocket for another company to perform an alignment. While the paintwork was done, it wasn’t without issues: there was overspray on the hood and two noticeable bubbles on the freshly painted fender. This, on top of the persistent issues, has left me feeling completely dissatisfied. At this point, I gave up on Hoffman and took my business elsewhere. In my opinion, Hoffman’s service is subpar at best, and I can’t help but feel I was ripped off. I regret ever choosing this place and would never recommend the Hoffman brand to anyone. It’s clear that the company cares more about receiving payment than providing quality service. I’m incredibly disappointed with how everything was handled and will be taking my business elsewhere from now on.
Customer Service - 0.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The car looks great. I do wish they called or texted updates. I called a couple times for a time frame. Pickup was only notified via email. Again, I wish that was via phone call and text.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Hoffman was great. They answered all of my questions as this is my first time through any process like this I would highly recommend them.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Quick, efficient and friendly service
Likely to Recommend - 4.0/5.0 -
Good
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Issue was the month it took to repair with no updates. I called to see what was going on. Left with my car but heard a sound, bonding adhesive bottle was left under my hood. When I called the next day no answer on any of the 3 separate calls. Car ended up being okay but customer service was awful
Customer Service - 1.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The service was friendly, kind and helpful. They engaged in this way each time my wife or I called regarding the status of our vehicle. The quality of the job was excellent!