Hoffman Collision Center

4.6 (1,685reviews)
93%
46 Albany Tpke,  West Simsbury,  CT  06092

Certified Toyota Collision Center, Certified Nissan Collision Center, Certified Honda/Acura Collision Center, Certified Hyundai Collision Center, Certified Chrysler/Jeep/Fiat Collision Center,

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Nissan
Ram
Scion
Toyota

Reviews (1,685)

Customers say
Overall Customer Satisfaction
Customers consistently praise Hoffman Collision for excellent customer service, with staff being described as professional, friendly, and accommodating. The quality of repairs receives high marks, with many noting their vehicles look brand new or showroom ready after service. Communication is generally strong, with staff providing regular updates and being responsive to customer needs. Timeliness varies, with some repairs completed ahead of schedule while others experience delays due to parts availability. Customers appreciate the cleanliness of returned vehicles and the convenience of rental car coordination. Areas for improvement mentioned by customers include more proactive communication during repairs and better quality control before vehicle pickup.
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"Professional Highly skilled work Quality results"
"Nice work. A perfect invisible repair, like an accident never happened."
"The car came back like; brand new, show room ready."
"Absolutely love these guys. They do fantastic work and the car always looks great in side and out. They finish ahead of schedule and ..." Read more
"The workmanship on my 2003 BMW Z4 was outstanding. I couldn't be more satisfied with the service or ..." Read more

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We have used them before as well.

Repair Quality

Work looks original.

Customer Service

Work was beautifully done.

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Repair Quality

Customer Service

Great service thank you! My first car, I was so worried after it was vandalized that something might be damaged. Your team restored it to as good a new, thank goodness. That was a hard time for me but everyone was very helpful and reassuring. Thank you for all of your support during that time!

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My Experience

10/10 experience from start to finish. I really appreciated the frequent updates and how responsive the team was.

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We are very pleased with the work you did on our car.

Customer Service

People were very courteous and friendly.

Returned Clean

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Assuming the issues in the first question are addressed, I would recommend Hoffman.

Repair Quality

There are some blemishes on the front fenders, mostly on drivers side - but they can likely be buffed out. Where the hood closes near the grill, one side is 1/8 inch and the other is 1/4 inch. I will bring the car back in to see if anything can be done on these areas.

Customer Service

Great check-in and check-out experience. Was also kept in the loop about the status of the repair.

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Returned Clean

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Very attentive clear communications and convenience with Enterprise car pickup on site..

Customer Service

Very professional and cordial.

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just common courtesy should be a basic thing at service centers. If you say you are going to do something, do it.

Repair Quality

car seems to be great

Customer Service

The communication/updates were painful. Wes the adjuster told me Weds he'd call me Friday to confirm I could most likly get the car Friday. No one calls me Thus so I call them. No one calls back. Turns out Wes is also out Friday...so why the heck tell you. me you will call when you know you are out>? The receptionist Cassandra same thing. No one returns calls or follows up when they say they will.

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So far, all looks good.

Customer Service

Top notch service

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Customer Service

Returned Clean

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Over all, satisfied with the facility.

Repair Quality

I had to take it back for more fixes and lost another week with no vehicle

Customer Service

Took longer than expected..had to tow the car back as some work wasn't done properly and was making louder noises. Finally got the car after 3-4 weeks. Communication could be better.

My Experience

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Customer Service

Cassandra and Seth were very kind and helpful throughout the entire process. The techs did a great job on the door.

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Already have

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The whole process was absolutely perfect