Hoffman Collision Center

4.6 (1,703reviews)
92%
46 Albany Tpke,  West Simsbury,  CT  06092

Certified Toyota Collision Center, Certified Nissan Collision Center, Certified Honda/Acura Collision Center, Certified Hyundai Collision Center, Certified Chrysler/Jeep/Fiat Collision Center,

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Nissan
Ram
Scion
Toyota

Reviews (1,703)

Likely to Recommend

Repair Quality

Hoffman did a great job. Took total ownership of the job and followed up on every detail. Great people to work with.

Customer Service

Great people to work with. Totally up front on everything.

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Repair Quality

10 very satisfied

Customer Service

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

First, I am very satisfied with the end result. It was not quite right the first try. The staff is very friendly and helpful. I was also able to coordinate the drop off of the rental without issue upon pick up. I got exactly the service I expected from Hoffman. Thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I’m very pleased with your good work

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absolutely!

Repair Quality

Thank you, the work that was done to my car looks absolutely amazing. 💯 % happy!!!

Customer Service

Very professional!

Returned Clean

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very satisfied

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Repair Quality

The staff was very friendly and kept me informed

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Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

We had communication issues at the beginning , but then Karly was great communicating with my son on status of car! The only downside was the repairs took a lot longer than expected .

Likely to Recommend

Repair Quality

Beautiful job. Quickly executed. Professional customer service

Customer Service

Wes and Cassandra excellent

Returned Clean

Likely to Recommend

I overall satisfied with the services what was committed in files besides those claimed repairs I requested couple of things which was not done properly and infact they broke somethings in both requested repairs. 1.Asked them to replace with my old LED headlight instead of the new halogen bulb comes with the new headlight doom parts, which they didn't do it until I go to get my car and they said that my old LED light is not working which was working perfectly before giving car to them, then mechanic did something to fix quickly and broke the LED light lock holder, I come to know from my mechanic about Huffman work, when I tried to replace the newly bought LED light from my other shop mechanic. 2. I asked to fix a part (some aluminum bottom shield part) under the car, they fixed that but removed the screws from bottom engine splash cover and they didn't put them all back instead screwed only the corner ones to just hold them under since it's done at the last minute after I arrived to get my car back, so my car's bottom splash cover was hanging down on unscrewed areas and made extra noise while driving since it's hanging down without certain screws

Repair Quality

I overall satisfied with the services what was committed in files besides those claimed repairs I requested couple of things which was not done properly and infact they broke somethings in both requested repairs. 1.Asked them to replace with my old LED headlight instead of the new halogen bulb comes with the new headlight doom parts, which they didn't do it until I go to get my car and they said that my old LED light is not working which was working perfectly before giving car to them, then mechanic did something to fix quickly and broke the LED light lock holder, I come to know from my mechanic about Huffman work, when I tried to replace the newly bought LED light from my other shop mechanic. 2. I asked to fix a part (some aluminum bottom shield part) under the car, they fixed that but removed the screws from bottom engine splash cover and they didn't put them all back instead screwed only the corner ones to just hold them under since it's done at the last minute after I arrived to get my car back, so my car's bottom splash cover was hanging down on unscrewed areas and made extra noise while driving since it's hanging down without certain screws

Customer Service

I overall satisfied with the services what was committed in files besides those claimed repairs I requested couple of things which was not done properly and infact they broke somethings in both requested repairs. 1.Asked them to replace with my old LED headlight instead of the new halogen bulb comes with the new headlight doom parts, which they didn't do it until I go to get my car and they said that my old LED light is not working which was working perfectly before giving car to them, then mechanic did something to fix quickly and broke the LED light lock holder, I come to know from my mechanic about Huffman work, when I tried to replace the newly bought LED light from my other shop mechanic. 2. I asked to fix a part (some aluminum bottom shield part) under the car, they fixed that but removed the screws from bottom engine splash cover and they didn't put them all back instead screwed only the corner ones to just hold them under since it's done at the last minute after I arrived to get my car back, so my car's bottom splash cover was hanging down on unscrewed areas and made extra noise while driving since it's hanging down without certain screws

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Customer Service

Likely to Recommend

Repair Quality

Customer Service

Both Karly and Cassandra were very helpful in explaining questions we had as well as going the 'extra mile' following up on items.

Returned Clean

Likely to Recommend

Repair Quality

Repair wasn’t complete. I’ve now brought my car back TWICE. Sent videos. They won’t supply a rental to even a ride to my job after I paid four extra days in the prior al repair for a rental bc they ordered it received the wrong part. It’s still not fixed and I’m missing more time at work to return it and sit here. Very disappointed. I’ve been having trouble with the repair shop below and had corporate comp the brakes and rotors and pads l. Hoffman has totally gone downhill the last couple years it’s honestly disgusting

Customer Service