Hoffman Collision Center

4.6 (1,695reviews)
93%
46 Albany Tpke,  West Simsbury,  CT  06092

Certified Toyota Collision Center, Certified Nissan Collision Center, Certified Honda/Acura Collision Center, Certified Hyundai Collision Center, Certified Chrysler/Jeep/Fiat Collision Center,

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Nissan
Ram
Scion
Toyota

Reviews (1,695)

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The Hoffman Team was great. My car looks good as new. I would like to specifically recognize Cassandra. She is the face of the operation and does a phenomenal job communicating, taking calls and just being very pleasant, helpful and competent. She’s a keeper and should be rewarded. Thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Just need to improve on the repairs timing. Everything went well with the vehicle.

Likely to Recommend

Repair Quality

Customer Service

Need to do better in returning calls.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Really well done. Looks like new. Paint match is perfect.

Customer Service

Very professional and accomodating. Always got back to me

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Amazing!! Great people , Seth , Wes and Cassandra. Very informative as to the progress of the repairs. Flawless all around!! Thank you !

Customer Service

The best!

Returned Clean

Likely to Recommend

Repair Quality

Everything went well they took it in when they said and they were ready on time and they did a great job. Thank you.

Customer Service

Likely to Recommend

Repair Quality

Courteous and helpful office staff

Customer Service

Returned Clean

Likely to Recommend

Excellent work, great service.

Repair Quality

Intake was extremely professional,woman at the front desk, extremely friendly and welcoming. The person taking my case on was very lovely, but I did not hear from him during the process.

Customer Service

Again, the woman you have at the front desk is exceptional.

Likely to Recommend

The quality of work was great. However the car came in two weeks over time. I would tell them to be prepared for that

Repair Quality

The work came out fantastic. I would have given it a 10. However, the repairs took so long I had to pay out of pocket for the rental car which was another $600.

Customer Service

Cassandra was fantastic

Likely to Recommend

All ready did!

Repair Quality

The repair looked great!

Customer Service

Very kind and efficient customer service! Everything was thoroughly explained to me!

Returned Clean

Likely to Recommend

The quality of the repair is evident.

Repair Quality

Good workmanship

Customer Service

Professional and informative

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Everyone was so helpful and nice. I was very satisfied with everything they did.

Customer Service

Great customer service.

Returned Clean

Likely to Recommend

Would have been great except for quality control issue. Luckily this wasn’t on a repair that could have been a safety issue.

Repair Quality

Good experience overall. Paint job was excellent on the new front bumper. Picked car up after repair and drove to Boston to visit son. On the highway a vibrating noise was coming from the front end. Investigation after getting to Boston found missing and misinstalled push pins required to hold on the bumper. Also one missing bolt on bottom of bumper. Repaired using pushpins from Autozone. All is well now but wonder about your training/quality control.

Customer Service

Good customer service dropping off and picking up.

Returned Clean