Hoffman Collision Center

4.6 (1,700reviews)
92%
46 Albany Tpke,  West Simsbury,  CT  06092

Certified Toyota Collision Center, Certified Nissan Collision Center, Certified Honda/Acura Collision Center, Certified Hyundai Collision Center, Certified Chrysler/Jeep/Fiat Collision Center,

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Nissan
Ram
Scion
Toyota

Reviews (1,700)

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Repair Quality

Customer Service

My Experience

Your body work would have been standard on a 50,000 mile vehicle that had already hit a few times… Considering that this vehicle was a 2025 vehicle with 6,200 miles, with $40,000 in performance upgrades, I expected a shop to be able to take the vehicle back to new condition after my dealership caused the damage. I won’t be back.

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Customer Service

they were phenomenal, straight forward and easy to work with

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Customer Service

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Not sure that I’ll change this score much even after the current issues have been addressed. This is the second time I’ve brought the car to your shop and both times it’s required return visits.

Repair Quality

It’s difficult to give a more meaningful score at this time. I believe there are marks on my car from the work that was done by your shop. I’ve sent two emails and left a voicemail for the person who managed my work to see when I can come back in to have it looked at but have not yet heard back.

Customer Service

My Experience

Was told my car would take a week. The day before it was sb finished I get a text saying it should be ready tomorrow. I texted several times fri to see if my car was ready for pu. I get a call at 5:00 saying it won’t be ready till Monday. Or Tues. this info again after 5pm. I was leaving town Tues. at 9am. Then was told Fri. It would be ready. Told them to keep it till Friday. No contact w body . No one returned calls or texts to me or my ins. Co. The following Tuesday. They called and said it was ready. 2.5 weeks later! Unacceptable.

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Returned Clean

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Professional & courteous

Customer Service

Returned Clean

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Car repair was orchestrated perfectly, and support services and communications throughout were very comprehensive and efficient. Tyler is an awesome senior representative for the organization.

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They are the best very fast and professional with there work was very well done I am very happy with results

Customer Service

Very professional and expertly done very happy with the results

Returned Clean

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Service 10. Quality of work 10

Customer Service

Returned Clean

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The person who handle my visit was very professional and he kept me informed throughout the repair and im very satisfied with the work.

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Likely to Recommend

Repair Quality

We’re so happy to see our car looking so well after the accident !

Customer Service

Excellent service and communication by Hoffman.when we were in the office.