Horne Collision Center

My Experience - 5.0/5.0 -

Horne Collision went above and beyond!

My Experience - 5.0/5.0 -

I was pleased with the updates on my car as it went through this repair. You made it easy to keep track of the repairs and time line. Thank you. 😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was good. You always anwser my questions thank you

Customer Service - 5.0/5.0 -

Thank you 😊

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mark is an excellent repair technician. He took time to go over the repair in length and answered all my questions.

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Looks great

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0 -

Haven’t seen the repairs yet so I don’t know. I am disappointed at the number of times we were told “I will call you on xzy day” and then I didn’t get that call, had to call myself after waiting several days and not getting the promised call, or just not hearing anything for weeks. Then I was told that I was called when my vehicle was completed but I wasn’t. I didn’t even have a missed call let alone a voicemail. I feel like I was super patient and understanding about the things that kept pushing the timeline out farther and farther but telling a customer you’ll call Monday and then not calling for over a week or not at all until the customer finally calls is very poor customer service.

Customer Service - 2.5/5.0 -

See previous answer

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Outstanding customer service. Work done was excellent. I was kept informed of all work. Very happy with Horne

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Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

It took 3 months to get my truck back. And the rear bumper is lose and the truck bed up by the cab is a 1/4" out and on the passenger's side the bed is in a 1/4" in.

Customer Service - 4.5/5.0 -

Rick was ok at keeping me informed.

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Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

I wanted to stay local and wanted to have a 5 star experience but to be honest it was a 3 at best.

Customer Service - 2.5/5.0 -

Communication was intermittent and initiated by me most of the time.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Eddie and Tammy are amazing! Very kind and compassionate. Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Incredible repairs. It looks brand new. Just be prepared for waiting. They are extremely busy.

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You did an awesome job. Blends in with the rest of the car. We appreciate that you did it in a short amount of time. It's hard for my wife to climb into my truck.

Customer Service - 5.0/5.0 -

They kept us informed about the progress and were very polite.

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My Experience - 5.0/5.0 -

Good communication. Tami most helpful.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

I had a very positive experience working with Rick. He did everything he could to make my broken car perfect again.

My Experience - 5.0/5.0 -

Great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean