Horne Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Fantastic customer service and great communication. The repair looks perfect as if nothing had ever happened. The time frame of repair was exactly as I expected. I will refer anyone that I can to Horne Collision.

Likely to Recommend - 5.0/5.0 -

I will recommend a shop to anyone that I can

Repair Quality - 5.0/5.0 -

Repair looks phenomenal! Customer service was fantastic and the repair was faster than I ever thought. I would definitely recommend the shop to anyone that I can.

Customer Service - 5.0/5.0 -

customer service was top-notch.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I am very satisfied just like a never happened

Repair Quality - 5.0/5.0 -

Excellent great job

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

My Experience - 5.0/5.0 -

Thanks for cleaning the car, inside and outside . It looked fantastic!

My Experience - 5.0/5.0 -

It was a very good repair and looks Great. Good Job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It looks Great

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very professional front office team. Relax work appears to be done well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Did a great job with time restriction. Mark was outstanding.

Customer Service - 4.5/5.0 -

Outstanding

Returned Clean

My Experience - 5.0/5.0 -

Excellent service 5 star rated and very friendly staff

Likely to Recommend - 5.0/5.0 -

Would recommend everyone I know.

Repair Quality - 5.0/5.0 -

My car has never looked better!

Customer Service - 5.0/5.0 -

Excellent cleanup.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exceptional experience from the welcome by the front office gal to the follow through by Mark Behrends! Truck looks perfect!!

Customer Service - 5.0/5.0 -

Same feelings...I am grateful

Returned Clean

Likely to Recommend - 3.5/5.0 -

Mark was very good to work with. This is a difficult decision for a rating, as I have never had to compare repair work to any other repair jobs. I’m not sure how good of job another shop would’ve done so it’s a difficult to rate. My wife hasn’t had an accident in 60 years and it’s been about 50 for me, so this was our first repair experience.

Repair Quality - 3.0/5.0 -

Mark was great. Thank you. Paint orange peel and color match was probably acceptable for a repair, but closer to factory quality would have been much nicer. Fender gap was not flush…probably 2 mm difference. Gaps width varied on fender fit. The workmanship was probably okay for a repair on a car that I was not going to keep….. We had planned on keeping it very long-term , not sure now if it’s the quality that my wife and I want to keep. Pride of ownership is a huge issue for my wife and I…for example we change the oil twice as often as factory recommends….

Customer Service - 5.0/5.0 -

Thank you Mark. He was excellent. Appreciate front desk help also.

Returned Clean

Likely to Recommend - 2.5/5.0 -

For the reasons stated above.

Repair Quality - 4.0/5.0 -

It took over 6 weeks for the repair work. It was a struggle to get the vehicle completed. Two things remain to be done 1) a headlight must be installed and reset by a LEXES DEALER ONLY. It is currently scheduled in Scottsdale where I will take in to be done and 2) a “film” application has to wait for the paint to harden and it’s done by an outside shop in Show Low so we will have to return to Show Low from Rio Verde to get that done . It appears the actual body-paint work was done well by Horne.

Customer Service - 4.0/5.0 -

Communication was not great until the end when I needed the vehicle. It took a long time considering the level of damage.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service in all respects. Kind and helpful in all matters.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

Non OEM parts didn’t fit.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Prompt professional service

Customer Service - 5.0/5.0 -

Good communication

Returned Clean