Horne Collision Center
I-CAR Gold Class Certified Repair Facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Initially my experience with Horne Collision started by speaking to Vickie the front office receptionist by telephone to set up an appointment and she was very pleasant, courteous, and professional in our conversation. I then had the opportunity in meeting with the office Manager Mrs. Shawn Knight whom was just as welcoming in person as my experience with Miss Vickie. Mrs. Knight inspected, calculated and explained any and all services provided by Horne Collision. She even took care of my rental vehicle. I was treated with the utmost respect and I felt really confident in having Horne Collision repair my vehicle. I was also impressed with Mrs. Knight for being an Army Mom, and would like to thank her for her Patriotism and for her son's Military Service. And since I'm a Retired Army Veteran and Life Member of the DAV. I felt very at ease once I knew she was an Army Mom. Thank You to all the technician involved with repairing my vehicle. I would appreciate it if the Supervisor would give each and everyone a pat on the back for a job well done! Thank You and God Bless You PS..(one small item; I noticed my clock time was off..which is not a biggie. However my shifting numbers are not indicating on counsel, would appreciate it if this could be corrected. Thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was like new, and efficiency done.
Customer Service - 5.0/5.0 -
From the initial phone contact; the person to person meeting with the office Mgr and her inspecting my vehicle I could proudly say they were very professional and courteous. I felt I I'm in good hands once I found out the office Mgr was an Army MOM. I think USAA has done very well to insure us Veterans continue to receive the best care posdible and Thank You Very Much. God Bless You All!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
There is a scratch above the passenger front wheel well, that I am sure wasn't there before we dropped it off. However, the rear bumper repair was excellent!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
there is a small bubble in the paint
Customer Service - 4.5/5.0 -
Completion time notification was late in the day making my 90 mile trip hectic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very courteous and helpful. The job was done quickly and with expertise. They even cleaned my vehicle inside and out. Thank you all, job well done. I will be recommending your shop and excellent employees to everyone. Thank you all again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Our 1st impression was very positive!We would like you to check back with us in a couple of weeks!!
Customer Service - 5.0/5.0 -
Good professional staff!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I did not receive updates as told, and had to call at the 7 day mark to check.... I understand that there are delays, but it would've been nice to have updates as things went. overall still satisfied with the care of my car
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
I will be calling Horne soon. We are missing a plastic cover on our hitch when we got our highlander back. No biggie as long as we get it back on there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Shawn was very professional and a joy to work with
My Experience - 5.0/5.0 -
I have been a customer for a long time and i have always been extremely pleased with the folks at horne collision. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Extremely courteous