Hoy Body Shop
In operation 36 years.
Since 1973, Hoy Family Auto in El Paso, Tx - located off I-10 at Airway, by Fort Bliss - has been serving El Paso, Las Cruces, West Texas, New Mexico and Mexico communities. With almost 300 local employees and a consistent volunteering and philanthropic presence, we’re not surprised if you’ve heard of us already through a friend, family member or special event. We consistently deliver on our promises of outstanding customer service for Mercedes-Benz, Volkswagen and any other make or model, our shop is equipped and available to repair any vehicle.
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Si lo recomiendo ampliamente
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excelente servicio
My Experience - 5.0/5.0 -
Mr Gilbert and the receptionist were both accommodating. The service rendered were on time and professionally executed.
My Experience - 5.0/5.0 -
Gilbert was great and made the whole process so easy!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rene has excelent customer service skills in both English and Spanish. His time estimates were accurate and Im satisfied with the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done on time and Rene Villegas has excellent customer service skills.
Customer Service - 5.0/5.0 -
Rene Villegas gave us an accurate timeline for the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rene set the tone by his proffessionalism and reassurance of a great outcome since day one. Helped me feel like the work would be great. This is my first day back with the car and the work appears clean.
My Experience - 5.0/5.0 -
I was satisfied with the job done. I was always informed by text and Rene on the progress being done. I never had to call.
My Experience - 5.0/5.0 -
Great service, fast and well done. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This the first time I've used this body shop and let me tell you, that this is the first time I've experienced top satisfaction with the outcome of the repairs to my truck. I want to thank Hoy body shop and especially thanks to Rene Villegas as he always kept me up to date on the work been done and his experience and professionalism he showed me. Again, thank you Hoy body shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was not expecting my car to be washed and cleaned, great job! Yipee!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Hoy Body Shop did an excellent job on my vehicle. Progress on vehicle was provided on a daily basis and completed when promised by date. I would like to commend Mr. Gilbert Gomez and staff for their excellent customer focus and commitment. Mr. Gomez professionalism and courtesy made my decision to choose Hoy Body Shop for my vehicle to be repaired. Mr. Gomez is definitely and asset for Hoy Body Shop.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Hoy Body Shop to friends and family.
Repair Quality - 5.0/5.0 -
Hoy Body Shop did an outstanding job under the leadership of Mr. Gilbert Gomez. I would like to commend Shop personnel and staff for a job well done. This is a reflection of Mr. Gomez commitment to ensure that courtesy and customer satisfaction is the main objective. Mr. Gomez is definitely an asset to Hoy Body Shop.
Customer Service - 5.0/5.0 -
Mr. Gomez is fully committed to customer satisfaction.
My Experience - 5.0/5.0 -
Gilberta did an outstanding job handling my car. The team provided a great experience fixing my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for a job well done. Everything was great. My car looks great and your service was one of the best. Thank you also completing the job in a timely manner and for being accommodating. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Making a list of non working items now
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rene Villegas was very helpful during the entire process. Car was ready on time and Rene was in communication with us through the process. Will recommend him and the shop to others. Have already passed the information to my insurance agent incase another one of her customer needs this services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have had other work done on my other vehicles and I have told other people
Repair Quality - 5.0/5.0 -
Rene and staff were excellent they informed me about what was being done every day
Customer Service - 5.0/5.0 -
Very satisfied with all the work