Ace Body Shop

4.9 (638reviews)
100%
6617 Montana Ave.,  El Paso,  TX  79925
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In operation 81 years, 27 years at this location.

Ace Body shop is a 75 year old family owned local small business who consistently produces high quality repairs and on time delivery. Our business is run based on Christian values. We take pride in our work and our genuine reviews back it up. Linda and I personally oversee the repair of all vehicles. Come see why we are the trusted name for auto collision in El Paso since 1945. We have made a substantial investment in the proper equipment and personnel to properly and efficiently repair your car. We have been ranked #1 for customer service by the largest auto insurance company in America. Check our Google and Facebook reviews.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (638)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that repairs exceeded expectations and vehicles were returned looking brand new. The team was widely recognized for outstanding communication, including proactive text message updates that kept customers informed throughout the repair process. Timeliness was a frequent highlight, with several customers noting their vehicles were completed ahead of schedule. The welcoming, family-oriented atmosphere and courteous staff made customers feel valued rather than just another repair job. A few customers noted areas for improvement, including repairs taking longer than initially quoted, a concern about not being informed upfront regarding insurance coverage for used parts, and minor issues such as a gap between hood and fenders and a missing trunk organizer. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... liking before moving forward with any work. Their attention to detail, communication, and genuine care really set them apart. They made the entire process ..." Read more
"... staff answer all my questions from the get go and they did a great job in fixing my vehicle. They consistently inform you on whats going on with ..." Read more
"The service was great! Took their time to make sure everything was perfect. Got my car back and drove from El Paso to Houston ..." Read more
"... excellent service on my vehicle. I appreciate the quality work, professionalism, and great customer service. I'm very happy with the results and will gladly ..." Read more
"As usual Ace did a superlative job on the body of my truck. Had it back within a week when I was expecting a ..." Read more
"Yes it was ready like 20 days before it was supposed to be!"
"Great job no issues enough communication and got done earlier than promised."
"... a superlative job on the body of my truck. Had it back within a week when I was expecting a month. Highly recommended ." Read more
"As a matter of fact, vehicle was ready before the expected date."
"Repair took longer than quoted."
"... sharp, the process was very clear, and very organized. They were updating me about my car daily. I am very satisfied and my car end up like new. Thank ..." Read more
"... work done by Ace Body Shop on my 2022 Ram 3500. They consistently communicated with me throughout the entire process. I highly recommend this establishment to anyone ..." Read more
"Fantastic job! Kept us updated every step of the way. Made the process easy for us. Would recommend Ace ..." Read more
"Couldn't be happier, great work on mu vehicle, great communication, I would recommend them 100%"
"Excellent service, always kept us well informed on status of vehicle. Thank you!"

Likely to Recommend

Well, most definitely recommend the shop. You guys are awesome and you’ve been around for a long time. Keep up the good work thank you.

Repair Quality

You guys did an awesome job thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The owner Ralph was the one who attended me when I picked up my vehicle. He was super nice and friendly. My vehicle looks great the repairs were exceptional. state farm was very helpful so were the people at enterprise. I recommend this location to other people.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just like iit came out of the dealership

Likely to Recommend

Repair Quality

What can I stay, but nothing but the best very satisfied

Customer Service

What can I stay, but nothing but the best very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Will recommend

Repair Quality

Good service

Customer Service

Good customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Completed in the timeframe that was projected

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service, always kept us well informed on status of vehicle. Thank you!

Likely to Recommend

Yes very likely

Repair Quality

Everything was pretty much perfect. The only thing I noticed was the gap between the hood and fenders. I feel dirt can make its way inside my engine. I have before and after pictures to prove the gap.

Customer Service

Customer service was great. Very helpful since this was my first car crash repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome thank you!

Likely to Recommend

Repair Quality

Excelente Grace una hermosa persona

Customer Service

Un excelente servicio. La atención de Ms. Graciela excelente.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service. Will always continue to bring my vehicles to Ace Body Shop. Great team!!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
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My Experience

Solo tuve contacto directo con la recepcionista siempre fue muy amable, y me explicó detalladamente todo el proceso. Hicieron buen trabajo.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent , professional experiences very glad On selecting the right shop. Thakyou

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looked even better than before. Very satisfied. Thank you.

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