Hub City Auto Body & Painting

4.9 (526reviews)
98%
757 Frederick St,  Hagerstown,  MD  21740

In operation 47 years, 43 years at this location.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (526)

Customers say
Overall Customer Satisfaction
Customers consistently praise Hub City Auto Body for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication is frequently highlighted as a strength, with customers appreciating regular text updates throughout the repair process. Timeliness is another standout, with several repairs completed earlier than estimated. A few customers noted opportunities for improvement in communication consistency and minor finishing details, as mentioned directly in their feedback. Overall, satisfaction levels are exceptionally high, with customers enthusiastically recommending the shop to family, friends, and colleagues.
AI-Generated from reviews written in the last 12 months
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"Outstanding work and customer service!"
"... cant stress how professional the team there is and how professional the work they do is. I would highly recommend you guys to anyone that ..." Read more
"Car looked brand new when we picked it up, inside and out!"
"... service. Communication is clear and constant throughout, work is well done and timely, and there is the sense that everyone cares about ..." Read more
"Very satisfied with the repair, paint job was outstanding amazing!!!"
"It was ready almost a week before!! :"
"... was completed was done in timely manner as well. Earlier than expected date. I would give the team there definitely a #10 rating!!!!" Read more
"Was done about 2 weeks before estimated it would be done!!"
"... Communication was frequent and clear without being too much. Timelines were clear and met. Highly recommend!" Read more
"Excellent communication. Car was repaired perfectly and ahead of schedule!"
"... team did an amazing job, going above and beyond. Communication was frequent and clear without being too much. Timelines were clear and met. Highly recommend!" Read more
"The communication was stellar!! My car is beautiful. I will highly recommend your ..." Read more
"Professional, informative, and friendly staff. Appreciated the text updates and communication regarding repairs."
"... team helped me from start to finish with my car. They provided me with all the information I needed to make my decision. They fixed my car quickly and ..." Read more
"... then do update. There was a holiday weekend, but perhaps communication could be better. Otherwise, I think job well done" Read more

My Experience

Have always had Hub City do work on my cars and always top notch

My Experience

Likely to Recommend

Repair Quality

Customer Service

Josh is the best!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

U did good job, thanks

My Experience

Everyone was very kind and professional. I'll recommend you any time! Thank you.

Likely to Recommend

Repair Quality

I will recommend Hub City to anyone I know who needs body work. What a great company and what great work you did. Thank you so much.

Customer Service

Very knowledgeable, and we laughed a lot. Great people!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very satisfied! Quick and efficient team.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything is great! Thank You Very Much!!

Likely to Recommend

You’re the Best

Repair Quality

Great job! Thanks so much

Customer Service

Wonderful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Every time my car was there for body repairs they did a pretty good job I have no complaints

Repair Quality

Hub City did a pretty good job repairing my car , I've had other things done there before and highly recommend them. Thanks again!

Customer Service

Staff was friendly and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Thanks for everything very good work

Customer Service

Very good work

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Would recommend

Repair Quality

Great service

Customer Service

Wonderful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job, Thank you I have more work coming your way.

My Experience

The communication was stellar!! My car is beautiful. I will highly recommend your company to anyone that will listen.

Likely to Recommend

100% recommend

Repair Quality

My car is as good as new! Excellent paint job.

Customer Service

Excellent! I received updates throughout the process. I never had to question status of my repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

As usual, satisfaction guaranteed with Hub City Auto!!! My car looks and drives better than before. I liked the updates and appreciated all the expert advise on dealing with the Insurance Company too. The people and service was the best and thanks to all of you for a job WELL DONE!!!

My Experience

You guys are the best and will always have my business thanks a lot

My Experience

Fantastic job and great communication throughout the process

My Experience

I am completely satisfied they completed to work one time my vehicle was clean and deodorized when I got it back I would recommend them to anyone it was a 1 to 10 I'd give him a 12 thank you

My Experience

Hub city did a wonderful job on my car I am very pleased with the work they did to my SUV Thank you

My Experience

Missing a part for the bumper

Likely to Recommend

Well manners each one you run cross first is willing to help you out

Repair Quality

Where is my handed cap card was on the front view mirror I'd like to have it back

Customer Service

Well manners

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

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