Image Collision Express

4.9 (289reviews)
97%
13220 Asheville Hwy,  Inman,  SC  29349

In operation 70 years, 4 years at this location.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (289)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many highlighting the professional and courteous staff who treat customers with respect and patience. The repair work receives outstanding reviews, with customers noting excellent craftsmanship, attention to detail, and vehicles looking better than new. Communication stands out as a major strength, with customers appreciating regular updates via phone and text throughout the repair process. Timeliness is consistently met or exceeded, with many repairs completed ahead of schedule. Additional touches like thorough vehicle cleaning and fair pricing further enhance customer satisfaction, leading to strong recommendations and repeat business.
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"Very professional people who do great work. If you want quality repairs, this is the place to ..." Read more
"You guys were 100% professional, knowledgeable and efficient. Thank you"
"When my car was completely finished, my car shimmered and sparkled like it had just rolled off the showroom floor"
"Excellent work done promptly!"
"I experienced excellent service! Grateful for the smooth process and results."
"My car was ready within a few days, definitely sooner than I expected."
"Perfect timing."
"Service has been quick and high quality level."
"To the day they estimated"
"Fast and dependable. And a very fair price."
"Everyone was awesome and so friendly. Kept me in the loop of what was going on with my vehicle as well as the return time was quick. THANK ..." Read more
"Received a text almost everyday day"
"Communicated with by phone and text."
"It was delayed by no fault of their own, but they called to tell me it would be delayed and kept me informed !"

My Experience

Great work

Likely to Recommend

Repair Quality

Great work.

Customer Service

Truly satisfied

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything looked excellent. Everything fit well. The paint job was superb. No detail was left undone. This company did a great job. Looking at the car, it was difficult to believe it had been hit by a deer two weeks earlier.

Likely to Recommend

I would definitely recommend Image Collision Express to all needing automotive body repair.

Repair Quality

All the repairs were performed with skill, and the car’s restored appearance is proof.

Customer Service

Melissa kept me well informed of the car’s status. She was always very nice, respectful, and courteous.

Returned Clean

Likely to Recommend

Repair Quality

Not happy! I was given a final bill and then a totally different final bill was given to my insurance agent in which they are investigating as they agreed parts of the car were repaired that didn't need repaired. Paint that doesn't need paint. Things removed from the bar that could of been taped off but we're removed and then got charged for me ones. I well never use this shop ever again. Paul seemed really nice but went over my final bill on the office with me then turned around and the bill changed as a was now that was turned into my insurance and I got an oops sorry my bad I was showing you the wrong final bill. Funny because the final bill I have that was printed and the one he turned on has different time stamps on them. An this is NOT OK! I MYSELF AND STATE FARM FEEL LIKE THIS JOB WAS A JOB THAT SHOULD OF BEEN HANDLED DIFFERENTLY. I WAS PROMISED MY JOB WILD START UNDER A CERTAIN AMOUNT AND WHEN I SHOWED UP TO GET MY TESLA THE AMOUNT WAS MORE AND THEN MORE CHARGED AFTER LEAVING. YA'LL NEED TO DO BETTER AT TRYING TO SCAM INSURANCE OUT OF MONEY FOR YOUR MESS UPS AND THINGS THAT DON'T NEED REPLACED BY YOU TAKE UPON YOURSELF TO JUST FIX THINGS. LIKE MY BACK GLASS YOU REPLACED AND THEN TINTED. IT WAS A 5 IN TINT YOU REPLACED IT WITH A 3 KNOWING THE REST OF THE CAR WAS A 5. NOW MY WINDOW TINT DOESN'T MATCH AND I HAS A LIFETIME REPLACEMENT ON MY ORIGINAL TINT IF I WOULD OF BEEN NOTIFIED DURING THE REPAIR PROCESS I COULD OF TAKEN IT TO THE WOMAN WHO DOES MY TINT TO HAVE IT REPLACED FOR FREE INSTEAD OF YOU CHARGING MY INSURANCE FOR THE TINT. VERY UPSET CUSTOMER 😡

Customer Service

Returned Clean

My Experience

I appreciate the time and care you gave my vehicle. I know there were several delays in getting parts that were out of stock due to the car not being made anymore. However, I appreciate that you worked on my car in a timely manner despite the delays, and gave me regular updates with the time line for repair. Thanks again, for making the repair process as easy and streamlined as possible.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very professional people who do great work. If you want quality repairs, this is the place to take your car. Your car will look better than it did when it was new.

Customer Service

Returned Clean

My Experience

Great repair shop!!!

Likely to Recommend

Repair Quality

My car looks great! Would recommend this repair shop!

Customer Service

Super friendly!!!

Returned Clean

Likely to Recommend

Job well done

Repair Quality

Customer Service

Returned Clean

My Experience

Paul and his team were professional and knowledgeable..they do really great work and pay attention to details.. I highly recommend their services… you won’t regret it!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Looks best since I've owned the car.

My Experience

My Experience

GREAT PEOPLE GREAT PRICE AND A GREAT JOB ON MY TITAN 2017 TRUCK!!! ALWAYS KEPT INFORMED..

My Experience

My Experience

Beautiful job done on my car. The people were so nice and friendly and you could feel they were trustworthy. Thank you Image Collision.

Likely to Recommend

Repair Quality

Excellent work done promptly!

Customer Service

Nice folks

Returned Clean

My Experience

I have never been treated as nicely and as understanding asI have here. I will recommend them to as many people as I know who need this service.

My Experience

Very pleased. We'll be back for future needs. Just reccomended to a friend!

My Experience

Image Collision Express always does an excellent job on our vehicles. My wife and I would never entertain going to another body shop. These folks are the best!

My Experience