Impact Auto Body and Collision Repair

5.0 (1,165reviews)
100%
116 E Appleway Avenue,  Coeur D' Alene,  ID  83814

Impact Auto body is known for our high standards. All our repairs include manufacturers original OEM (Original Equipment Manufacturers) Parts. Many auto paint and collision repair centers use less expensive aftermarket parts that lower the cost for insurance companies. Our concern is providing the highest quality service to you, the customer. All too often consumers are unaware about rights they have when it comes to your insurance claims. We are approved by all insurance companies. Let us help you work with your insurance claim.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,165)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting results that exceeded expectations - vehicles returned looking brand new, with flawless paint matches and meticulous attention to detail. The team is widely recognized for their professionalism, friendliness, and willingness to go above and beyond, including advocating with insurance companies to ensure proper repairs and OEM parts. Communication is frequently highlighted as a strength, with staff keeping customers informed throughout the repair process. Timeliness is generally well-regarded, with several customers noting early completions. A few customers mentioned opportunities for improvement in proactive communication during delays and interior cleanliness upon vehicle return, reflecting areas noted directly in their feedback.
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"Their Customer Service was unsurpassed. And Im a contractor. I deal with a lot of people."
"Repair was perfect. It actually looks better than before I took it in."
"Perfection great people very professional in all ways"
"Ive used Impact Collision several times, they always provide professional and reasonably priced service and their work is top notch. I highly recommend them."
"... times now and we highly recommend them to everyone. They communicate well, have gotten the work done in a timely manner and when they finished you couldnt tell that there ..." Read more
"Oh my gosh great people!! They let me know every step of the way, kept me informed.And then washed my car right before I picked it up. Their ..." Read more
"I never had to wonder about how it was going. They were in constant communication. The only shock ..." Read more
"Communication was excellent, explanations were clear"
"Very satisfied with impact auto body! Communication was great, results were excellent, and everything was completed in a timely manner."
"Excellent communication!! Great service & a Fantastic lady who answers the phones & Questions up front !!"

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Returned Clean

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Worked pretty quick and repair looks good.

Customer Service

Friendly and kniwledganle

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Justin got me in and out quickly and efficiently. Super happy with the work and customer service!

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Totally stoked

Returned Clean

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I will continue to recommend Impact Autobody.

Repair Quality

I was completely satisfied with the service I received from Farm Bureau and Jerry Sprays team, as well as claims agent, Shantae Obray. The service was handled immediately with no questions and very smooth communication and delivery of the service. And the quality of the autobody repairs were excellent. As always, thank you. Travis Drechsel

Customer Service

Impact did quality work and I would absolutely use them again. The time frame that the vehicle was there was a little challenging, but also was somewhat out of their control. We managed without the truck for the timeframe.

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Great workmanship, efficient and friendly. I would highly recommend to friends and family

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Returned Clean

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I would definitely recommend them to anyone. Including myself if I need another Repair. Hopefully I never will but if I do, I will take it back to them.

Repair Quality

I was hoping I was hoping to get my classic Jag back looking just like it was before the accident. I got it back looking better than it ever has while I’ve owned it. I was very impressed.

Customer Service

Repair was perfect. It actually looks better than before I took it in.

Returned Clean

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Really don't like this survey

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Service is excellent. This survey is making me mad because I can't just pick a number and move on

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Company dose VERY GOOD WORK

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Impact did a great job on my Jag, it's better than it was before that guy hit me. Highly recommend!

Customer Service

Justin was awesome!

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Would have appreciated more status reports along the way.

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Thank you for explaining what you would do. Everything looked great , no more dent or scratch. Also you fixed another dent I had and didn’t even ask you to fix.- such a nice surprise. Thanks for your excellent service & going beyond what I expected ! I highly recommend Impact Auto. !

Customer Service

I did send a review. Hope you got it. It’s of your excellence in care to the repair. However I have received another request: now you know your service is doubally excellent 👍

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Great job as always. Great people to work with!

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They did a good job getting the vehicle repaired quickly. The work looked good.

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Very responsive.

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I am extremely thrilled with the service and work done in my vehicle. My 4Runner runs better then before my accident. Thank you Impact Auto :)

Customer Service

Very responsive

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Great Body Shop. Justin is great to work with. The quality is number one.

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Returned Clean

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I”ve always put your quality work first and recommend you to all my acquaintances.

Repair Quality

I think you guys do a super job. Other people have noticed how good the truck looks. You guys will always be at the top of my list for quality work.

Customer Service

Returned Clean