Impact Auto Body and Collision Repair

5.0 (1,164reviews)

100%

(208) 765-2805

116 E Appleway Avenue, Coeur D' Alene, ID 83814

100%

See Photos

116 E Appleway Avenue
Coeur D' Alene, ID 83814

Get Directions Website Email

About Impact Auto Body and Collision Repair

See Photos

116 E Appleway Avenue
Coeur D' Alene, ID 83814

Get Directions Website Email

Impact Auto body is known for our high standards. All our repairs include manufacturers original OEM (Original Equipment Manufacturers) Parts. Many auto paint and collision repair centers use less expensive aftermarket parts that lower the cost for insurance companies. Our concern is providing the highest quality service to you, the customer. All too often consumers are unaware about rights they have when it comes to your insurance claims. We are approved by all insurance companies. Let us help you work with your insurance claim.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,164)

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1,153 Customers Rated

5 Stars

90.8% Complete

(1057)
4 Stars

5.2% Complete

(60)
3 Stars

1.2% Complete

(14)
2 Stars

0.8% Complete

(9)
1 Star

0.6% Complete

(7)
< 1 Star

0.5% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting results that looked brand new or exceeded expectations. The team is widely recognized for being professional, friendly, and knowledgeable. Communication is frequently highlighted as a strength, with customers appreciating regular updates and proactive handling of insurance claims. Timeliness is generally well-regarded, with several customers noting early completions. A few customers noted areas for improvement directly in their feedback, including more proactive communication during delays, cleaner vehicle interiors at pickup, and better responsiveness to calls during longer repair timelines. Overall, the shop earns strong loyalty and repeat business, with customers enthusiastically recommending it to others.

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Service Quality
Timeliness
Communication

"The repair was better than we could have imagined and by far exceeded our expectations."

"... frame for my Jeep. I just wanted it re-shot but they went the extra mile and sandblasted it before painting to remove the pitting I could not see. Didn't skip ..." Read more

"The work they did far exceeded what we hoped for. Was old truck and they brought back to new."

"Ive used Impact Collision several times, they always provide professional and reasonably priced service and their work is top notch. I highly recommend them."

"At first glance, the door repair looks excellent, color match near perfect!"

"We received the car back earlier than we thought. Thank you so much."

"... kept me posted they took care of me very quickly. They did a seven day job in four days because I needed it for work. Its my work car. I cant say enough good ..." Read more

"... Communication was great, results were excellent, and everything was completed in a timely manner." Read more

"Timelines changed during the process. I understand you had issues with the painter. That should have ..." Read more

"Was quicker than expected. Same $ as 3years ago. I was disappointed my insurance company on another ..." Read more

"I never had to wonder about how it was going. They were in constant communication. The only shock was ..." Read more

"... an amazing job on my car! Their customer service, efficient communication, and overall timeliness sets them apart from anyone else. Im thankful for their ..." Read more

"Communication was excellent, explanations were clear"

"Better timely communication would be an improvement. Your customers shouldn't have to call for a status ..." Read more

"Very satisfied with impact auto body! Communication was great, results were excellent, and everything was completed in a timely manner."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication