Imperial Auto Body of D.C.
6420 Chillum Place NW,
Washington,
DC
20012
USA
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting their vehicles were returned looking brand new. The team receives high marks for professionalism, friendliness, and attentiveness. Communication is frequently highlighted as a strength, with staff keeping customers informed throughout the repair process and promptly answering calls and questions. Timeliness is another standout, as numerous customers noted their vehicles were completed on or ahead of schedule. Additional touches such as complimentary car washes, interior cleaning, and rental car assistance were widely appreciated. A few customers noted opportunities for improvement, including more proactive status updates during repairs and clearer follow-through on estimates and additional requests, as mentioned directly in their feedback.
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Service Quality
"... at Imperial Auto Body were friendly and helpful. The work was amazing. The car looked new. I would highly recommend them."
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"Imperial did excellent repair work. My car looked brand new in the affected area. I could tell Imperial takes great pride in the work ..."
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"My car was repaired perfectly. Customer service was excellent. I have been taking my car to Imperial Auto Body for ..."
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"For the second time in a row Imperial has excelled in Service, Communications and Quality of Work. I will use them in the future if I need ..."
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"I was extremely satisfied with the services. My car looked like new when I went to pick it up, the staff were very respectful and friendly, the ..."
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"... with obtaining rental car pick up and drop off, and my repair was completed sooner than the estimated time."
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"... up, the staff were very respectful and friendly, the work was done with no delay. I highly recommend Imperial Auto Body."
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"Fue muy rápida la reparación me lo entregaron antes del tiempo que pensé que se tardaría la reparación ⭐️⭐️⭐️⭐️⭐️"
"The staff were incredibly nice and helpful. The repair took shorter than expected and it came out looking great."
"My vehicle was ready sooner than initially expected."
"... are professional and personable and do great work. They called and kept me up to date on the repairs and the progress of the work. My car looks brand ..."
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"They were very nice and always answers my calls. They were so nice to drop me off to the rentals place to drop off the rental car, ..."
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"The customer service was excellent! They explained the process to me, assisted me with obtaining rental car pick up and drop off, and my repair was ..."
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"First call I got was to pick it up. I did expect a call a day or so after drop off to ..."
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Kathleen
(Volvo owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent and fast service
Customer Service - 5.0/5.0
Returned Clean
Julie
(Subaru owner)
reviewed 8/25/26
My Experience - 5.0/5.0 -
This was my first time using Imperial Auto Body and was very satisfied with the service and workmanship.
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Cynthia
(Mercedes-Benz owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brands new!
Customer Service - 5.0/5.0 -
The provided updates everytime I called
Rosalyn
(Lexus owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and customer service!
Customer Service - 5.0/5.0
Returned Clean
Carolina
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ricahmae
(Mazda owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
Very professional and efficient workers
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and Professional.
Carolyn
(Ford owner)
reviewed 8/18/26
My Experience - 5.0/5.0 -
Thank you so much especially for cleaning my car it looks good. I kept putting it off because it was hot outside
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Andrew
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was exemplary!
Returned Clean
Martin
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0 -
I was recommended hundred percent the professionals
Repair Quality - 5.0/5.0 -
Good job and my truck I will recommend you guys for all my friends
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Renee
(Toyota owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Great job! Imperial is number 1 in my book! You are the best!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Erica
(Subaru owner)
reviewed 8/12/26
Likely to Recommend - 5.0/5.0 -
I immediately told multiple people about my experience there!
Repair Quality - 5.0/5.0 -
They did a great job! My car looked like it did when I first bought it. And they cleaned the interior out too.
Customer Service - 5.0/5.0 -
They are wonderful and super helpful. Also very transparent and communicative.
Returned Clean
Tania
(BMW owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Timothy
(Subaru owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Easy process, making appointment, and quicker time frame in the repairs. The work was great
Vanessa
(Dodge owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wow, you guy do a marvelous job with my car EVERY TIME!! KUDOS!
Customer Service - 5.0/5.0
Returned Clean
Haeyoung
(Audi owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have worked with Imperial Auto body shop twice now and am satisfied with their work and seevices
Customer Service - 5.0/5.0
Returned Clean
Leticia
(Honda owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jeffrey
(Honda owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
William
(Chevrolet owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michael
(Toyota owner)
reviewed 7/31/26