Imperial Auto Body of D.C.
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On-time, convenient and good customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff is very friendly and professional. I appreciate them calling to update me on the progress of the repairs. It’s also helpful that they work with Enterprise Car Rental so that I can get my truck once it was ready and leave the rental with them.
Customer Service - 5.0/5.0 -
I can’t stress enough how friendly and courteous everyone is!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I have one question about a missing trim item that I will discuss with Imperial directly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Appreciated the car wash and interior clean up
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and acknowledge me quickly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic work! Very professional team and quick service.
Customer Service - 5.0/5.0 -
Great team, communicative and fast
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work that Imperial Autobody did on my car was impeccable. In addition, their communication throughout the entire process was appreciated. Shout out to Bryce who went above and beyond when I picked my car up to explain everything that was fixed on my car, in detail. His patience was appreciated.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was fast and very well.
Customer Service - 5.0/5.0 -
The people were professional and very helpful
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would recommend this place to a friend or family
Repair Quality - 5.0/5.0 -
The staff were incredibly nice and helpful. The repair took shorter than expected and it came out looking great.
Customer Service - 5.0/5.0 -
Staff was super friendly and I never waited than a few minutes to be helped.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Such good work and customer service
Repair Quality - 5.0/5.0 -
The finish work on my car is like nothing ever happened.
Customer Service - 5.0/5.0 -
Always listening to my questions and friendly staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
always fantastic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Imperial did excellent repair work. My car looked brand new in the affected area. I could tell Imperial takes great pride in the work they do.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Excellent job on the repair work. No evidence of where my car was hit
Customer Service - 3.0/5.0 -
I initially completed the online form after not hearing from anyone I went to the location. From the scheduling of my appointment with Bryce and him explaining to me what the repair was going to be, and approximately the length of time it was great. However, it was some what frustrating when I called to get a status update regarding pickup and having to wait additional days before someone called to let me know my car was ready. I highly recommend that when the Young men call regarding pickup they either address the car owner by name or ask to speak with the individual. Or have the lady who processes the paper work that has FANTASTIC customer service to call advising the car owner the vehicle is ready for pickup