Imperial Body Shop, Inc

4.9 (3,119reviews)
97%
121 Industry Avenue,  La Habra,  CA  90631

In operation 39 years.

Imperial Body Shop is a family owned auto repair business that has been serving the community since 1987. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car
Scion
Toyota

Reviews (3,119)

Customers say
Overall Customer Satisfaction
Customers consistently praise Imperial Body Shop for outstanding repair quality, with many noting their vehicles were returned looking brand new. The shop receives high marks for proactive communication, with staff providing frequent updates via phone, text, and email throughout the repair process. Timeliness is a recurring highlight, as numerous customers noted their vehicles were completed ahead of schedule. Long-term loyalty is evident, with many customers returning over 15-30 years and actively recommending the shop to friends and family. A small number of customers noted areas for improvement, including inconsistent communication requiring them to initiate follow-ups, occasional delays, and minor paint quality concerns - all shared directly from customer comments.
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"... amazing job Imperial Auto Shop did on my car! They repaired my bumper so perfectly that you would never even know my car had been hit. They removed the bumper, fixed ..." Read more
"My car looks brand new its still a new car but it looks just as it did when I drove it off the lot. Great ..." Read more
"We are completely satisfied with the quality of the repair on our vehicle."
"HORRIBLE. Three months waiting forgets ordered parts. States they cant give an ETA on arrival of parts ..." Read more
"Customer service was phenomenal. They communicated with us via phone, text and email. Office staff was extremely professional and friendly"
"... constant service, communication, and support, theyre always direct and transparent about the issue and exactly how they plan to solve it. Extremely strong and effective team ..." Read more
"... and delivered the car to my house the next morning. They were great with communication and were amazing at getting everything taken care of." Read more
"Excellent communication. They kept me informed throughout the entire repair process."
"... give an ETA on arrival of parts which is ridiculous. They dont notify and update you on process. They avoid answering your calls when you call in. Save your trouble and ..." Read more

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My Experience

My Experience

Jameds did a great job. I'm very satisfied with the repairs. For better experience I'd recommend adding 2 more weeks to the original estimates to set more realistic timeline.

My Experience

Easy to deal with. Great communication

My Experience

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My Experience

I was very satisfied with the work done on my truck after the traffic collision. The repairs were completed professionally, and my truck looks great. James was helpful, courteous, and kept me informed throughout the process. I appreciate the quality of the work and would definitely recommend this body shop to others.

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Friendly, knowledgeable and keep me up to date with the repairs for my car.

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My Experience

A few acquaintance memorable here !! Lenny , Lisa , youngest kid Greg ♥️ Technical sside it's beyond me But I would say , feel like drivg brand new car as well as touching and go so far after released healthy vehicle.. Again ,appreciated all your cooperation Your neighbor Chung

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Returned Clean

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Excellent service and good work.

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Good service

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Excellent service friendly personal and the car was ready in only 3 days. Recommended for any body repairs.

Repair Quality

They fix the back of my car, and did an excellent job.

Customer Service

My Experience

I had the best experience with Imperial Body Shop. I took my car in for body work and they detailed exactly what they would do. They communicated with me every day and even fixed it earlier than they said. The car looks like new. Everyone was polite and friendly. What a nice experience!

My Experience

Complete satisfied with the repair and paint job.

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Extremely satisfied!

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My Experience

We would definitely use your shop again.

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My Experience

Lisa and James were very professional. James remained in touch with me regarding the progress of the work being done to my car. Despite the circumstances, it was a pleasure to do business with your company.

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