Caliber - Brea

4.9 (3,117reviews)
97%
195 Arovista Circle,  Brea,  CA  92821

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,117)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff members being described as professional, friendly, and helpful throughout the repair process. The quality of repairs receives high marks, with many customers noting their vehicles look brand new after service. Communication stands out as a major strength, with customers appreciating regular updates and being kept informed at every step. Timeliness is another key positive, with many repairs completed ahead of schedule. The shop demonstrates reliability in delivering on promises and maintaining high standards. Some customers noted minor issues requiring return visits, but these were handled promptly and professionally. The overall experience reflects a customer-centric approach that builds trust and loyalty.
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"Great customer service at all points in our experience"
"Amazing work was done on my vehicle great customer service answered all my questions and concerns even when ..." Read more
"... you caliber for doing such an amazing job, and for amazing customer service! 🩵" Read more
"... like no one ever hit my car! Thank you so much!!!! The customer service was amazing!" Read more
"Customer service was Excellent. They were very thorough, understood my needs,. They ..." Read more
"The team was awesome to work with and got my car done early!"
"Everything was quick, but looks great!"
"I was told what to expect. My car was finished ahead of schedule. Repairs were done professionally and my car was detailed ..." Read more
"Vehicle was complete a day ahead of the promised date."
"Earlier than estimated date of completion"
"I was kept informed at all times"
"Regular calls were made to me updating me on the progress."
"They always let us know how repairs are going and keep us informed throughout"

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Returned Clean

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Returned Clean

My Experience

Everyone at Caliber Collision was very helpful and extremely communicative! Steph was great and easy to work with.

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Returned Clean

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They were very thorough and kept a good communication. Also beat their initial completion date by one day. Couldn’t be happier.

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Returned Clean

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They kept me updated with insurance and the bumper looks amazing better than before.

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Excellent service. Both Sean and Lorena were amazing.

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Excellent

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The entire staff is very friendly, and the communication was top notch

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Very friendly service!

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I would 100% recommend this shop!

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I was very impressed with the excellent customer service and professionalism I was greeted with at Caliber Collisions. The team made the process smooth and easy, and I am highly satisfied with how my car turned out. I would highly recommend their services!

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Excellent customer service from start to finish. Clear communication and kindness!

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Great service. Lorena is very nice and attentive, Shawn keeps you informed all the time and the quality of work is impressive.

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Great!!!

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Definitely would send to a friend or family if they are in a similar situation

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Amazing work all around. Employees and management top tier service levels

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Impressed.

Returned Clean

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They were great

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Sean is very helpful, very supportive and made the process very easy for us. He kept us updated about the status of the car at all times.

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Excellent! Sean is was very helpful!

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Already recommended them after the first time. I tell them how great Shawn is!

Repair Quality

Caliber Brea!!! Used them twice! Car looks brand new!!! Highly recommend!

Customer Service

Caliber Brea is the best! I’ve used them twice. The car looked brand new!