Imperial Body Shop, Inc

4.9 (3,100reviews)
97%
121 Industry Avenue,  La Habra,  CA  90631
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In operation 39 years.

Imperial Body Shop is a family owned auto repair business that has been serving the community since 1987. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car
Scion
Toyota
Call
Email

Reviews (3,100)

Customers say
Overall Customer Satisfaction
Customers consistently praise Imperial Body Shop for outstanding repair quality, with many noting their vehicles were returned looking brand new. The shop receives high marks for proactive communication, with staff providing frequent updates via phone, text, and email throughout the repair process. Timeliness is a recurring highlight, as numerous customers noted their vehicles were completed ahead of schedule. Long-term loyalty is evident, with many customers returning over 15-30 years and actively recommending the shop to friends and family. A small number of customers noted areas for improvement, including inconsistent communication requiring them to initiate follow-ups, occasional delays, and minor paint quality concerns - all shared directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... amazing job Imperial Auto Shop did on my car! They repaired my bumper so perfectly that you would never even know my car had been hit. They removed the bumper, fixed ..." Read more
"My car looks brand new its still a new car but it looks just as it did when I drove it off the lot. Great ..." Read more
"We are completely satisfied with the quality of the repair on our vehicle."
"HORRIBLE. Three months waiting forgets ordered parts. States they cant give an ETA on arrival of parts ..." Read more
"Customer service was phenomenal. They communicated with us via phone, text and email. Office staff was extremely professional and friendly"
"... constant service, communication, and support, theyre always direct and transparent about the issue and exactly how they plan to solve it. Extremely strong and effective team ..." Read more
"... and delivered the car to my house the next morning. They were great with communication and were amazing at getting everything taken care of." Read more
"Excellent communication. They kept me informed throughout the entire repair process."
"... give an ETA on arrival of parts which is ridiculous. They dont notify and update you on process. They avoid answering your calls when you call in. Save your trouble and ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys are awesome. Really appreciate the thoroughness and the quality of work.

My Experience

consistency with status updates was appreciated. Friendly staff.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you once again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We have used Imperial Body Shop several times over the years. The work is always outstanding, and completed as stated. Lenny handled our repair and communicated throughout the process. Thanks again

My Experience

Great customer service, very communicative about the progress of the car, welcoming atmosphere

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

James did a amazing job of keeping me informed every step and was very professional at explaining every step. I would recommend imperial body shop to all of my friends and family. They do great work and do so in very professional manner. The vehicle was done on time and right thanks to the great staff and management team

My Experience

IBS is our go to shop whenever we have auto body work done. We recommend this place to all our friends in

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Everyone was great. The car was done in a timely manner. James was very informative and answered all my questions.

My Experience

I am very pleased with the repair, and especially excited about the fact the final price came under what I was initially quoted.

Likely to Recommend

Repair Quality

Imperial AB personnel have always been the epitome of professionalism in how they conduct themselves. I’ve been a customer for many years.

Customer Service

Great communication and timely repair.

Kept me Informed?

Yes

Ready on Time?

Yes

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