Caliber - Walnut

4.9 (11,674reviews)
98%
20011 E Walnut Dr N,  Walnut,  CA  91789

In operation 29 years, 25 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (11,674)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, excellent communication, and timely repairs. Many highlighted flawless repair work that restored vehicles to like-new condition, with several noting perfect paint matching and meticulous attention to detail. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process, making stressful situations feel smooth and stress-free. Numerous customers were pleasantly surprised when their vehicles were completed ahead of the promised date. The friendly, professional, and attentive staff received widespread commendation, and additional touches such as vehicle washing and assistance with rentals further delighted customers. A few customers noted areas for improvement, including occasional delays in completion dates, minor quality oversights, and isolated concerns about interior cleanliness upon vehicle return.
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"Amazing work. The paint matches perfect and the finish was flawless"
"... around my schedule once the repairs were completed. They did an amazing repair job, cleaned my car better than its ever looked! This place is so professional and made a very stressful ..." Read more
"Actual score 15, great job fixing my car! Even the dealer can't tell it was damaged."
"Truck is just like new, like nothing ever happened. The team was amazing, taking extra care to ensure ..." Read more
"Quality of repair is definitely outstanding."
"... everything was covered. Repairs were made quickly and the truck was returned a week ahead of the original promise date." Read more
"Over 10 days earlier than expected."
"Excellent service. Repairs were done less than 24 hours after the damage was done to my vehicle."
"... with the end result. The only thing I dont like is complete dates has been changed 4 times." Read more
"The staff were friendly and the repair was fast. I was completely satisfied with the service."
"Very prompt and professional service and kept me updated throughout the entire process."
"The repair was completed at a fast pace and the crew communicated perfectly. I did not have to worry or reach out because they were ready to update me ..." Read more
"You get regular updates via text message so you are informed start of tear down, when it enters erc. Really good ..." Read more
"Thank you for keeping me updated on my car. Great communication! Also finishing the repairs ahead of the original date I was given. Thank you for the excellent service! ..." Read more
"Communication problems. Body shop kept changing the promised completion dates."

My Experience

Me like

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Really like the new location we’ve always used you for our services. We are very satisfied.

Repair Quality

The quality of work was excellent. I believe he was our agent explained everything they did in the process, very attentive and professional.

Customer Service

Very professional it made me feel valued

Returned Clean

My Experience

I really appreciated the efficiency in which they were able to complete the repairs on my Toyota tundra.

My Experience

Smooth experience with Joe! Thanks again for helping out!

Likely to Recommend

Repair Quality

Joe has been very helpful for the whole process! Smooth and easy!

Customer Service

Returned Clean

My Experience

Quality work, great customer service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great communication!

Likely to Recommend

Repair Quality

Great communication and customer service! Car looks perfect!

Customer Service

Returned Clean

My Experience

Unice the best

Likely to Recommend

Repair Quality

Customer Service

Unice is the best

Likely to Recommend

I'd recommend Caliber but I'd warn anyone not to try and find them on Maps. The location is incorrect. Unfortunately you'll have to submit corrections until they finally fix it; it happened to my home address once. The map provider refreshed but had bad data.

Repair Quality

Repairs happened fast

Customer Service

No complaints

My Experience

Likely to Recommend

Repair Quality

Excellent customer service

Customer Service

My Experience

Likely to Recommend

the quality of the repair work and customer service surpassed my expectations.

Repair Quality

The repair was flawless and much better than I anticipated. I thought I was looking at a showroom car when I first saw it as my car was sparkling and polished.

Customer Service

I dropped my car off on Mon (8/31) and Shari quoted me an ETA of a 1-2 weeks. She told me she would try expedite as I wanted to pickup before labor day weekend and to my astonishment, the car was completed by Fri (9/4) which was much earlier than anticipated. Marcos explained that they not only replaced my bumper, but also checked the sensor electronics to ensure that they were working properly.

My Experience

Michael R. was helpful and kept me updated on my vehicle. Vehicle came back just like it came out to the dealer brand new. Although some parts were late on arrival but I’m not in a hurry. Excellent job and great customer service. 5/5 start. Highly Recommend. Thank you.

My Experience

Im very happy for the services you are very professional and did a wonderful job

Likely to Recommend

Repair Quality

Customer Service

My Experience

Paint job was badly done and it’s supposed to be a Mercedes Benz certified body shop. They literally painted over the dirt you can see big dust specks and orange peel on the bumper, the sensor were not correctly calibrated as well. My car came out looking worse than how I brought it in with the damage. That’s how bad it was done

My Experience

Likely to Recommend

You provided excellent service

Repair Quality

Customer Service

My Experience

Good service

Likely to Recommend

Repair Quality

Customer Service

My Experience

My impression was it looked brand new! It had a nice look where it was damaged and now I am happy to have my car back, better than it was before. Note: I left two garage remotes in the rental car by mistake. I need to retrieve them! Thanks!

Likely to Recommend

Repair Quality

I am completing a third survey. My feelings have not changed! My satisfaction is way high past the roof!

Customer Service

When I needed help and desperately needed to go back and get my garage door openers out of the rental my wish came true. I was not alone!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean