Caliber - Covina

4.9 (8,448reviews)
98%
433 E San Bernardino Road,  Covina,  CA  91723

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
BMW
Ford
I-Car
Volkswagen
Volvo

Reviews (8,448)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless and vehicles returned looking brand new. The team receives high marks for professionalism, friendliness, and genuine care. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule, often surprising customers. A few customers noted areas for improvement, including inconsistent proactive updates, minor cleanliness oversights, and occasional concerns about repair details, all drawn directly from their feedback.
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"... kept me informed throughout the repair process. The quality of the work exceeded my expectations, and my vehicle was completed on time. I would highly ..." Read more
"... great experience with this body shop. They did an outstanding job repairing my car and made it look like new again. The quality of the workmanship was excellent, ..." Read more
"My Hyundai Venue was completely restored to its original condition and looked absolutely beautiful. I am very satisfied with the ..." Read more
"... satisfied with the repair work, at this time the paint is outstanding and perfectly matched. The windshield replacement is great. These people ..." Read more
"... and business. Repair the car with the correct parts they put a different bumper on my LEXUS which was not okay and I have pictures to back it up then lied to me ..." Read more
"I was given a 7 day wait time for repair however after 4 days in the Shop , my car was ready for pick up. 👏"
"I was surprised it only took 4 days when I was told a week."
"Customer service Friendliness communication and finished work 4 days ahead of schedule"
"They kept me well informed with their progress.The original delivery was nine days but the work was completed in four!"
"Very communicative via texts, and calls. Very proactive, clear, and accurate updates."
"Poor communication with updates on my vehicle."
"I had an update every step of the way. Basically everyday! Very helpful and super convenient, no need for me to reach out ..." Read more
"... telling me that the insurance company told them to. Had no communication and had been trying to get a hold of our adjuster and couldnt reach her" Read more

Likely to Recommend

Repair Quality

Happy with service and repairs, car was done earlier than expected ! 👍

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Satisfy

Customer Service

My Experience

Outstanding overall!

Likely to Recommend

I was very extremely satisfied with the work done to my vehicle - looks brand new.

Repair Quality

Did not disappoint in service repairs.

Customer Service

Excellent - helpful staff.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The Caliber Collision team was very professional and friendly. My vehicle repairs were done with such excellence and care.

Likely to Recommend

Any and all repairs are done with professional personnel.

Repair Quality

I was really impressed with the work.

Customer Service

Each team member was exceptionally friendly and professional. They explained everything in detail so I understood the repairs for my truck.

Likely to Recommend

Repair Quality

Customer Service

Excellent communication easy process

My Experience

The staff at Caliber Collision was amazing, The manager of this place drove me home after dropping off the car and after a short dive I understood why this place is awesome he really cares about his employees and the satisfaction of the customers.

Likely to Recommend

Repair Quality

Deidre my service rep and reception staff were exceptionally great!!

Customer Service

My Experience

Diedra was excellent at communicating the status of repairs.

My Experience

Great job.

My Experience

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Repair Quality

Customer Service

My Experience

Fast and great job repairing my car.

Likely to Recommend

Definitely would recommend there services

Repair Quality

Excellent 👍 job very impressed

Customer Service

Great communication with one another

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Repair Quality

Customer Service

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Customer Service

Returned Clean

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Repair Quality

Excellent customer service, Excellent work completed on my Vehicle.

Customer Service

Excellent customer service

Likely to Recommend

Very good

Repair Quality

Very good

Customer Service

Good

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Yes very likely I will recommend your shop to friends and family

Repair Quality

My car was serviced in a satisfactory time didn’t have to wait for a long time . Am totally satisfied with the repair done. Thank you very much

Customer Service

Your staff was very efficient and courteous to us