Caliber - Duarte

4.9 (2,134reviews)
96%
1718 Highland Ave,  Duarte,  CA  91010
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,134)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for outstanding service quality, excellent communication, and timely repairs. Many highlight that their vehicles were returned looking brand new, with repairs completed ahead of schedule. The team is widely commended for being friendly, professional, and courteous throughout the entire process. Regular text and phone updates kept customers well-informed at every stage of their repair journey. Customers also appreciated added conveniences such as vehicle delivery, rental car drop-off assistance, and complimentary cleaning and detailing. A small number of customers noted areas for improvement, including instances of misaligned parts, paint color mismatches, and incomplete repairs, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend Caliber Collision to friends and family.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... the way. My car was finished exactly on time, and the results are excellent. Thank you for the great work." Read more
"Im so grateful for all of the hard work and happy with the way my car turned out."
"The car was not fixed right. The bumper is still open, NOT ALIGNED. The driver seat had a big stain on it and the driver ..." Read more
"Lack of honesty in ability to repair to handle agreed upon service."
"Quality of work not met. Miss match paint colors way too much metallic than the original color.. Paint doesn't match the car, will head back ..." Read more
"The team went above and beyond to ensure my car was safe and beat the estimated finish date. I would highly recommend Caliber"
"It was ready 2 days before schedule."
"It was ready almost a whole week early!"
"I was quoted 3 weeks for the job and it was completed in one. I was kept up to date on the progress and it turned ..." Read more
"... gas knowing the Ill return the rental on May 1st. I needed to get off earlier from work since I was not informed early enough than car will be fixed on the 30th. Your automatic ..." Read more
"Front office was kind and courteous. They explained everything clearly and the staff was helpful."
"... considered from drop off, to arranging my rental. They always kept me updated and informed.The collision repar left my car better than before. I would highly recommend ..." Read more
"... us with an estimated time and met their deadline. They had great communication and updated us often." Read more
"No communication or responses"
"The entire team at Caliber Collision was excellent. I felt fully informed on the process and appreciated the consistent updates."

My Experience

Israel is the man! Thank you sir!

Likely to Recommend

Repair Quality

Work was on time & I was informed of progress throughout the process

Customer Service

I received frequent messages regarding the progress of the repair.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I truly appreciate the honesty and hard work of everyone at Caliber. They helped guide me to make the right decisions despite another company telling me something completely different. The team at Caliber helped repair my car quickly so my family’s life was able to get back to normal.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thankyou Caliber Collision you do an amazing job I’ll recommend you to all my friends thank you and I appreciate your great job👍🙏🏼

My Experience

Israel was very helpful and outstanding customer service. He kept me informed and updated regarding my vehicle’s repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car is repaired nicely with clean exterior and interior, and ready before the estimated date. I’m truly satisfied with the customer service as they guided me through the whole process including paper work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Everything is fine up to now

Repair Quality

They were very professional

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Some of the best service ever. Jacques let me know every step of getting it all done and after having a car missing the front to getting it back looking as the day I bought the car. Would recommend time and time again

My Experience

Israel helped us out with our repairs and was so awesome. He went above and beyond in helping us out. He’s a credit to Calibur!!

My Experience

I am very happy with the service that Israel provided. He was very professional and thorough. I felt I could trust him with my Jeep when he would call me and update me. He also returned my Jeep in a timely manner. ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Yes, and I would recommend Israel to them.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The front desk lady was extremely helpful answering all my questions about the process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and great people

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Team was amazing with customer service & repairs were quick.

Likely to Recommend

Caliber collision was recommended to me by a friend.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would like to commend Jacques Youssefian who really help us to fix our car. He explained to us everything that needs to be done in our car. Even in renting a car he absolutely help us and also all of your employees are very helpful. What I really like with this company they’re so professional in dealing with the customer. If you will ask me to rate Jacques and the group absolutely and above excellent and expectations. Thank you very much.

Likely to Recommend

Repair Quality

I already submitted a Survey.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

JOB WELL DONE!! FROM THE FRONT DESK TO THE AGENT ASSISTING ME THROUGH THE ENTIRE PROCESS, DAILY TEXT UPDATES, JACQUES YOU ARE TOP TIER!! I WILL NEVER SEND MY CAR TO ANYONE BUT CALIBER COLLISION!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service.

Likely to Recommend

Repair Quality

It looks great but I’ve only had the car for a week. So far so good.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jack easy attentive and courteous. Great job and fast. Good job guys

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 2,134

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Duarte  |  91010