Caliber - Pasadena

4.9 (5,686reviews)

98%

(626) 792-7605

1560 E. Walnut St., Pasadena, CA 91106

98%

See Photos

1560 E. Walnut St.
Pasadena, CA 91106

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Pasadena

See Photos

1560 E. Walnut St.
Pasadena, CA 91106

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Volkswagen

Call

Website

Reviews (5,686)

Sort By:
Newest
Rating

4,890 Customers Rated

5 Stars

73.3% Complete

(4169)
4 Stars

8.4% Complete

(479)
3 Stars

2% Complete

(116)
2 Stars

0.9% Complete

(50)
1 Star

0.2% Complete

(14)
< 1 Star

1.1% Complete

(62)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed ahead of schedule and results often exceeded expectations, leaving vehicles looking brand new. The team demonstrated exceptional professionalism, handling insurance communications seamlessly and reducing stress for customers. Communication was a standout strength, with frequent texts and phone calls keeping customers informed at every stage. Staff were widely described as friendly, welcoming, and genuinely caring. A few customers noted minor concerns such as paint color discrepancies, missing parts upon return, or communication mix-ups, as shared directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"I've driven my car around and it feels as new"

"... about setbacks in my schedule. At the end of the day, you can't tell that my car had been in an accident at all!" Read more

"The technicians cracked another part of my car while repairing it. Luckily I noticed before I drove off the lot. The ..." Read more

"Really great work and finished the car 12 days ahead of schedule. Great communication throughout the entire process."

"... fantastic job and knew I needed it done sooner so they delivered the car 6 days ahead of schedule. A++++" Read more

"Great service! My car was ready 5 days earlier than quoted and it is gorgeous. Very friendly, compassionate staff."

"... to parts, and discovery of additional damage, so instead of 1 week was almost 3 weeks. Frequent confusion when I called regarding who I ..." Read more

"Ready before the date promise. Very happy with service."

"... and other people dont seem to understand is that communicating with the vehicle owner is key. If its gonna take longer and were told about it, ..." Read more

"Work was quick, and communication constant about car updated"

"... extremely professional, knowledgeable, reliable, he text us every morning letting us know progress of repair of our car. Every time, I have question wanted to ..." Read more

"... before any notification. I dropped off the car 113 and did not receive any notification until 1117!" Read more

"... mentioned before, they were good about updating, but kept contacting my husband instead of me, and there was always a bit of confusion when I called ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I've driven my car around and it feels as new"

"... about setbacks in my schedule. At the end of the day, you can't tell that my car had been in an accident at all!" Read more

"The technicians cracked another part of my car while repairing it. Luckily I noticed before I drove off the lot. The ..." Read more

"Really great work and finished the car 12 days ahead of schedule. Great communication throughout the entire process."

"... fantastic job and knew I needed it done sooner so they delivered the car 6 days ahead of schedule. A++++" Read more

"Great service! My car was ready 5 days earlier than quoted and it is gorgeous. Very friendly, compassionate staff."

"... to parts, and discovery of additional damage, so instead of 1 week was almost 3 weeks. Frequent confusion when I called regarding who I ..." Read more

"Ready before the date promise. Very happy with service."

"... and other people dont seem to understand is that communicating with the vehicle owner is key. If its gonna take longer and were told about it, ..." Read more

"Work was quick, and communication constant about car updated"

"... extremely professional, knowledgeable, reliable, he text us every morning letting us know progress of repair of our car. Every time, I have question wanted to ..." Read more

"... before any notification. I dropped off the car 113 and did not receive any notification until 1117!" Read more

"... mentioned before, they were good about updating, but kept contacting my husband instead of me, and there was always a bit of confusion when I called ..." Read more

Kathryn (Toyota owner) reviewed 8/27/26

April (Chevrolet owner) reviewed 8/26/26

Karen (Acura owner) reviewed 8/24/26

Anne (Toyota owner) reviewed 8/22/26

Such friendly and professional staff. From front desk to repair manager, I had the best experience with Caliber Collision. So happy with my repair and service. Will definitely recommend to other people! Thank you so much!!!

Stephen (Toyota owner) reviewed 8/21/26

Victor (Mazda owner) reviewed 8/21/26

As always the staff are amazing and their repair work is the best in the city. Thanks for the great work you did on my car

Terri (Volkswagen owner) reviewed 8/21/26

Great work!

They are the best in Pasadena!

Great job. My car looks like new!

Excellent customer service. They took care of my car and arranged for a rental right from the office. Very efficient.

Jaime (Mini owner) reviewed 8/20/26

Bhargav (Toyota owner) reviewed 8/18/26

Mariana (Volkswagen owner) reviewed 8/18/26

Susan (Subaru owner) reviewed 8/17/26

Anthony completed our repair sooner than expected. Plus, our car was super clean when we picked it up!

Frank (Volvo owner) reviewed 8/14/26

The car looks better than it did when in purchased it!

Cheryl (Honda owner) reviewed 8/13/26

Amazing job and very professional

Great customer service -

Julio (Honda owner) reviewed 8/11/26

Clips that hold under engine cover not properly replaced, clips had to be replaced by myself, under engine cover not secured and was dragging on road. Exhaust cover not properly installed and melted/caught fire as it was in contact with exhaust. Paint on driver fender not buffed, foggy clear coat appearance. Previous repairs had to be addressed for a third time. Missing door edge guard and under door handle scratch guard missing as well.

Good communication by customer service

Leah (Dodge owner) reviewed 8/10/26

Reid (Ford owner) reviewed 8/10/26

Our service manager was great. he kept us informed every step of the way. The repair was done very well and delivered ahead of time

Maz (Mazda owner) reviewed 8/10/26

100% will recommend Caliber Collision

Nahum M. made me feel like family. He looked out for my best interest, was honest, and got the work done quick. He communicated every step to and was detailed in his explanation. I knew that I was in good hands. The rest of the Caliber Collision team were friendly and respectful. Thank you Nahum and Caliber Collision for making this process feel like a breeze.

Everyone was attentive to my questions and needs. I felt respected.

Febe (Honda owner) reviewed 8/6/26

They are very efficient and care

The job was done on time and everything looks great!

Every one was cordial and professional.

Hong (Toyota owner) reviewed 8/5/26

Great experience! The car repair was done professionally, and my car is running perfectly now.

Ernest (Toyota owner) reviewed 8/3/26

I was involved in each step of the repair

Yes, I would highly recommend the shop on the work they did

I was informed step-by-step with the work Very happy

Top of reviews

Caliber - Los Angeles - Griffi...

4.9 7,623 reviews
3020 Riverside Dr
Los Angeles, CA 90039
Caliber - Glendale - S Louise ...

4.9 2,147 reviews
115 S Louise St
Glendale, CA 91205
Caliber - Duarte

4.9 2,109 reviews
1718 Highland Ave
Duarte, CA 91010

Columbia Auto Body, Inc

5.0 796 reviews
1567 Colorado Blvd
Eagle Rock, CA 90041
Fix Auto San Gabriel

5.0 15 reviews
305 Agostino Rd
San Gabriel, CA 91776
Crash Champions #0173 San Gabr...

4.9 6,705 reviews
600 E. Las Tunas Drive
San Gabriel, CA 91776

view more shops in: Pasadena | 91106

Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Caliber - Pasadena

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Pasadena

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (5,686)

4,890 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?