Caliber - Chino Valley

4.9 (15,395reviews)

97%

(909) 597-2203

14622 Ramona Avenue, Chino, CA 91710

97%

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14622 Ramona Avenue
Chino, CA 91710

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About Caliber - Chino Valley

See Photos

14622 Ramona Avenue
Chino, CA 91710

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

Call

Website

Reviews (15,395)

Sort By:
Newest
Rating

13,169 Customers Rated

5 Stars

74.9% Complete

(11534)
4 Stars

6.8% Complete

(1050)
3 Stars

1.5% Complete

(237)
2 Stars

0.9% Complete

(134)
1 Star

0.3% Complete

(47)
< 1 Star

1.1% Complete

(167)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with daily updates via text and phone calls keeping customers well-informed at every step. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before the accident. Timeliness is another key positive, with repairs frequently completed ahead of schedule. Customers appreciate the thorough cleaning service provided and the lifetime warranty offered. The shop's relationship with Enterprise for rental coordination is valued. While most feedback is overwhelmingly positive, a few customers mentioned minor issues like paint matching, cleanliness concerns, or communication gaps during staff illness.

Select to learn more

Service Quality
Timeliness
Communication

"Amazing service!"

"Great customer set ice and superior work. I highly recommend you place."

"... received updates on my vehicle in a timely manner. Everyone in the office was courteous and helpful. The repairs were done beautifully." Read more

"... care of me in my car after I was in an accident. They have excellent customer service and they always kept me updated on the progress of ..." Read more

"Even when I was frustrated, the customer service team was extremely helpful, supportive, and friendly."

"... of 1 12 weeks for the duration of the repair but I was able to get my car back in just 5 days." Read more

"Very quick and efficient"

"It was actually done faster than I thought it would be."

"Vehicle was ready earlier"

"Vehicle came early than im expecting."

"I was getting daily updated through texts. The communication was very effective."

"I always received notifications and my phone calls were always answered"

"Kept me informed all the way through the process."

"Very communicative throughout the whole process and my bumper looks good as new."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Amazing service!"

"Great customer set ice and superior work. I highly recommend you place."

"... received updates on my vehicle in a timely manner. Everyone in the office was courteous and helpful. The repairs were done beautifully." Read more

"... care of me in my car after I was in an accident. They have excellent customer service and they always kept me updated on the progress of ..." Read more

"Even when I was frustrated, the customer service team was extremely helpful, supportive, and friendly."

"... of 1 12 weeks for the duration of the repair but I was able to get my car back in just 5 days." Read more

"Very quick and efficient"

"It was actually done faster than I thought it would be."

"Vehicle was ready earlier"

"Vehicle came early than im expecting."

"I was getting daily updated through texts. The communication was very effective."

"I always received notifications and my phone calls were always answered"

"Kept me informed all the way through the process."

"Very communicative throughout the whole process and my bumper looks good as new."

Cynthia (Chevrolet owner) reviewed 8/3/26

Fatana (Mercedes-Benz owner) reviewed 8/3/26

The car looked just like NEW. Thank you so much.

Ana (Toyota owner) reviewed 8/3/26

Good

Maria Elena (Honda owner) reviewed 8/3/26

Definitely would recommend I’ve had other vehicle service there 20 years ago I was happy with service then to

Friendly staff

It was very good to my advisor Jorge and front office

Allyson (Kia owner) reviewed 8/3/26

loved my experience and will definitely recommend and use again

the team was great and communicative + fixed my car quickly! would definitely use caliber again in the event of needing repairs.

the team was great and communicative.

Tyler (Toyota owner) reviewed 8/3/26

Car looks great and repairs finished early. Will definitely be coming back for any future repairs

Kevin (Mercedes-Benz owner) reviewed 8/3/26

Laura (Toyota owner) reviewed 8/3/26

To staff in the front office were very friendly, and my advisor Jorge Casillas he is excellent. He kept me updated of my car and he is very knowledgeable. Thank you so much and when I picked up my car, it was very nice and clean.

Very great service and my analysis was really knowledgeable and always keep me updated. Very good customer service. Jorge Casillas 😊

Jorge Casillas he is great

Jorge (Nissan owner) reviewed 8/3/26

Mark (Honda owner) reviewed 7/31/26

Lincoln and the staff were friendly and communicative through the process. I’ll only come here with any future needs! I’ve never experienced this quality of customer service at any other body shops!

Jeffery (Hyundai owner) reviewed 7/31/26

I've been here before and it's always been good. Looks like new again! Professional and great service! 👍👍

Martha (Honda owner) reviewed 7/31/26

I really appreciated how fast my car was repaired. Jorge was very gracious and kind to me. I will be recommending Caliber to those who are in need of auto repair.

Martha Ruth (Toyota owner) reviewed 7/31/26

So nice

David (Toyota owner) reviewed 7/31/26

Adrian was great at keeping us updated and made sure the quality of the work was acceptable.

Repairs were handled very professionally

Amanda (Kia owner) reviewed 7/30/26

Amazing job thank you.

Vincent (Toyota owner) reviewed 7/30/26

Adrian did a great job

Jeenhee (Volkswagen owner) reviewed 7/30/26

Randy (Toyota owner) reviewed 7/30/26

Thank you i loved the service and everyone that I talked to was very respectful thank you once again

Brandi (Ford owner) reviewed 7/30/26

Amy (Toyota owner) reviewed 7/30/26

The service was excellent! The service manager Johnny Villalobos gets A+ handling my car repair.

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Caliber - Chino Valley

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Chino Valley

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (15,395)

13,169 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?