Caliber - Chino Valley

4.9 (15,565reviews)
97%
14622 Ramona Avenue,  Chino,  CA  91710

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car

Reviews (15,565)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

John Allen was amazing. Very Professional and friendly. Took care of the entire process and got my car done earlier than expected. Thank you!

My Experience

My Experience

I am so happy with The Repair and Results that was a great success and Thank you Lincoln For Providing the Best Service Possible & the whole Team Of Caliber,

Likely to Recommend

Yes I will do that,

Repair Quality

Thank you, for all your Professional service, Will Send Friends and Family,

Customer Service

Very Happy,

My Experience

Communication was fast and car looks brand new

Likely to Recommend

Repair Quality

The work was completed on the promised date. Received notifications throughout the process. Happy with the service thus far. Thank you.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

We had the body work done on our Honda Odyssey earlier this month through an insurance claim. We were so impressed with the excellent work that we asked Jorge for an estimate to repair our Hyundai Santa Fe as well. Our Santa Fe is 14 years old, and since we only had liability insurance, we had almost given up on repairing it. Another company had given us an estimate that was more than the car was worth. When Jorge gave us his estimate, it was less than half of the other estimate, so we decided to go ahead without hesitation. Caliber did a wonderful job on our Santa Fe\. The work was excellent, and honestly, it feels like we have a brand-new car again instead of a 14-year-old one! Thank you, Jorge, and the entire Caliber team, for the great work and excellent service. We are very happy with the results.

My Experience

Excellent service.!

Likely to Recommend

I will recommend your services

Repair Quality

Very good service. Paul was very helpful and the work he did on my car was done very professionally. We are very satisfied with the work. The job was done a lot sooner than expected. Thank you so much. For your help.

Customer Service

Very good customer service.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Rating would've been higher if customer service didn't keep calling and trying to convince me pick up the vehicle on the same day it was ready, even after I have already explained repeatedly that I needed the next day to pick it up.

Repair Quality

No noticeable issues with the repairs after a week of driving the vehicle.

Customer Service

It was great that I was kept up-to-date on the progress of the repairs. I would have rated the customer service higher if I was not pressed repeatedly with several follow-up calls to pick up the vehicle on the same day it was ready for pick up, which I couldn't because I was working that day and wouldn't make it back until evening and I explained that I wanted to have daylight to be able to properly inspect the vehicle's body repairs visually.

Likely to Recommend

Repair Quality

I had excellent experience with Caliber Collision, especially with Adrian Hernandez, who assisted me throughout the repair process after my car was involved in an accident. Adrian was extremely professional, helpful, and responsive. He kept me updated every day on the repair progress and made sure I knew exactly what was happening with my vehicle. The team completed the repairs and returned my car within just four days, which exceeded my expectations. I am very satisfied with the quality of service, communication, and efficiency of the entire team. I truly appreciate Adrian’s excellent customer service and attention to detail. Highly recommended Caliber Collision for their outstanding service!

Customer Service

I had excellent experience with Caliber Collision, especially with Adrian Hernandez, who assisted me throughout the repair process after my car was involved in an accident. Adrian was extremely professional, helpful, and responsive. He kept me updated every day on the repair progress and made sure I knew exactly what was happening with my vehicle. The team completed the repairs and returned my car within just four days, which exceeded my expectations. I am very satisfied with the quality of service, communication, and efficiency of the entire team. I truly appreciate Adrian’s excellent customer service and attention to detail. Highly recommended Caliber Collision for their outstanding service!

Returned Clean

Likely to Recommend

Repair Quality

Excellent service

Customer Service

My Experience

I appreciate the professionalism and friendliness of all of the staff. I really like that they keep you informed on what’s going on with your repairs. Thank you again for helping me with my repair.

Likely to Recommend

Repair Quality

I have used them previously and have always been satisfied.

Customer Service

My Experience

Excellent service and repair

Likely to Recommend

Repair Quality

All around a 10

Customer Service

Returned Clean

My Experience

Excellent service by Caliber Collision and it's staff specially John.

Likely to Recommend

Repair Quality

Excellent service by John

Customer Service

Excellent

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Service is excellent.

Customer Service

Very good