Caliber - Upland

4.9 (12,122reviews)
97%
2110 Aviation Drive,  Upland,  CA  91786
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
Mercedes-Benz
Mercedes-Benz Elite
Call
Email

Reviews (12,122)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. Communication was a standout highlight, with many customers appreciating proactive daily text and email updates that kept them informed throughout the entire repair process. Timeliness was another strong theme, as numerous customers noted their vehicles were completed ahead of the promised date. The professionalism and friendliness of the entire staff, from front desk to service advisors, were repeatedly commended. Customers also appreciated bonus touches such as vehicles being washed and vacuumed upon return. A few customers noted areas for improvement directly from their feedback, including occasional paint mismatches, missing parts, inconsistent communication at certain locations, and delays not always proactively communicated.
AI-Generated from reviews written in the last 12 months
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"I'd give you 15 if I could. My car hasn't looked this good for a very long time. It doesn't look like it had ever been in an accident ..." Read more
"... staff member was very professional and friendly. The repairs were completed ahead of schedule and the work was excellent." Read more
"... work on my vehicle was completed professionally, and the quality of the repairs exceeded my expectations. The staff kept me informed throughout the process, ..." Read more
"10+. My vehicle looked better than when it came off the new car lot!!!"
"... days my car was completely repaired and actually more beautiful than the day I purchased it from the dealership in October 2024. The repainting of the new parts ..." Read more
"Originally quoted two week ended up being four days, could not be happier"
"I really appreciated all the updates. Finished before promised time. Great experience!"
"It was promised on for February 13 and we went to pick it up on the 11th so were very happy"
"fixed my car super fast wasnt expecting to get it back for a few weeks and they were finished with it in a week and ..." Read more
"I was thrilled when the work was done as promised with no excuses or delays."
"... gentleman who helped you with your car information always informing you usually daily or sometimes every other day that your vehicle was getting ready and what they ..." Read more
"Staff very professional, kept me informed of the repair progress frequently, which I really appreciated. Car has never looked so beautiful - ..." Read more
"... extremely informative throughout the process. They consistently kept me updated on the status of my repairs, explained what was being done, and made sure I understood ..." Read more
"... I was still notified to pick up my car next day. Very poor communication. No updates on my car everyday. Not happy." Read more
"No communication, I had no clue what was going on and service writer was never available. Calls were ..." Read more

My Experience

Excellent customer service that exceeded my expectations. My final total was less than half of my estimate and the car was finished in half the time promised. It was a great experience.

My Experience

Likely to Recommend

Repair Quality

Everything about my experience with Caliber Collision was a 12 across the board from Brandon to the office staff. The treatment that I received was exceptional and I would highly recommend Caliber Collision in Upland. Thanks Again, Carol Weber and my 2012 Nissan Murano.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone that I interacted with was helpful, friendly and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Continued excellent service.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Steve and all of the staff were great. I was updated regularly on the status of that repairs. Everyone was so nice and made this process seamless.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service & prices.

Customer Service

Great job!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Garo was very helpful in updates and I was satisfied with the customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have used Caliber before and I received the same excellent service this time . Max was wonderful and your front staff were also excellent . Thank you, Kathy Mastro

Likely to Recommend

I would recommend Caliber in Upland and as for Max.

Repair Quality

Max is wonderful. He made sure everything was taken care of.Max is very professional and kept me well informed. He is such a wonderful asset to you company Thank you , Kathy Mastro

Customer Service

Max is wonderful. He made sure everything was taken care of.Max is very professional and kept me well informed. He is such a wonderful asset to you company Thank you , Kathy Mastro

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Even with parts delayed i was kept informed this was appreciated

Customer Service

Attention to detail

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The entire staff was very helpful and extremely kind. When my husband looked up body shops we took it to your shop. The reviews were right on! Happy we went with you.

Likely to Recommend

Yes, I would refer

Repair Quality

The service department always kept me in the loop. The work seems to be perfect!

Customer Service

Very nuce

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I recently got my Toyota Camry back after having some repairs done, and I couldn't be happier with the results! The quality of work was excellent, and I was extremely satisfied with how everything turned out. You can tell they take pride in their craftsmanship and pay attention to detail. It's always a great feeling getting your vehicle back looking as good as it should. I truly appreciate the work they put into my car and would definitely recommend them to anyone looking for quality auto body repairs. Thank you for a job well done!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very quick turnaround and quality work. Brandon was great keeping me updated on the status of my vehicle and answered my barrage of questions with a smile. Excellent service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All the staff I contacted was very friendly and helpful through the process and explaining everything. The finished job on the car made it look brand new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

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