Caliber - Upland

4.9 (12,109reviews)
97%
2110 Aviation Drive,  Upland,  CA  91786
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
Mercedes-Benz
Mercedes-Benz Elite
Call
Email

Reviews (12,109)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, looking brand new, and exceeding expectations. Communication was a standout strength, with customers appreciating daily text and email updates that kept them informed throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of the promised date. The welcoming and professional atmosphere, combined with thorough explanations of repair work, made the experience smooth and stress-free for most customers. A few customers noted areas for improvement, including occasional communication gaps, paint mismatches, and missing items, reflecting direct feedback shared by those customers.
AI-Generated from reviews written in the last 12 months
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"... staff member was very professional and friendly. The repairs were completed ahead of schedule and the work was excellent." Read more
"I'd give you 15 if I could. My car hasn't looked this good for a very long time. It doesn't look like it had ever been in an accident ..." Read more
"... work on my vehicle was completed professionally, and the quality of the repairs exceeded my expectations. The staff kept me informed throughout the process, ..." Read more
"... days my car was completely repaired and actually more beautiful than the day I purchased it from the dealership in October 2024. The repainting of the new parts ..." Read more
"... repair process, so I always knew what to expect. The quality of the repairs exceeded my expectations, and my vehicle looked as good as new when I picked ..." Read more
"I really appreciated all the updates. Finished before promised time. Great experience!"
"It was promised on for February 13 and we went to pick it up on the 11th so were very happy"
"Originally quoted two week ended up being four days, could not be happier"
"Completed two days early, yet they had time to detail the car outside and in - amazing!"
"I was quoted 5 days, repairs took nearly 3 weeks."
"... gentleman who helped you with your car information always informing you usually daily or sometimes every other day that your vehicle was getting ready and what they ..." Read more
"Staff very professional, kept me informed of the repair progress frequently, which I really appreciated. Car has never looked so beautiful - thank you, Caliber!!!"
"... extremely informative throughout the process. They consistently kept me updated on the status of my repairs, explained what was being done, and made sure I understood ..." Read more
"... I was still notified to pick up my car next day. Very poor communication. No updates on my car everyday. Not happy." Read more
"... alignment. I had to pay out of pocket to get it fixed. And communication was the worst. I didnt want the job rushed but every estimated date to completion was wrong ..." Read more

Likely to Recommend

Repair Quality

I recently got my Toyota Camry back after having some repairs done, and I couldn't be happier with the results! The quality of work was excellent, and I was extremely satisfied with how everything turned out. You can tell they take pride in their craftsmanship and pay attention to detail. It's always a great feeling getting your vehicle back looking as good as it should. I truly appreciate the work they put into my car and would definitely recommend them to anyone looking for quality auto body repairs. Thank you for a job well done!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire staff was very helpful and extremely kind. When my husband looked up body shops we took it to your shop. The reviews were right on! Happy we went with you.

My Experience

Very quick turnaround and quality work. Brandon was great keeping me updated on the status of my vehicle and answered my barrage of questions with a smile. Excellent service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All the staff I contacted was very friendly and helpful through the process and explaining everything. The finished job on the car made it look brand new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Steve and all of the staff were great. I was updated regularly on the status of that repairs. Everyone was so nice and made this process seamless.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

My Experience

Excellent work and superb communication. Thanks

Likely to Recommend

Repair Quality

Excellent work and service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great service went above and beyond

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone that I delt with was great. Very professional. The workmanship appears to be fantastic. I would highley recommend this company.

Likely to Recommend

Repair Quality

Very professional and the work was excellent.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Very likely

Repair Quality

My car is like brand new. I am very satisfied and will definitely recommend them to family and friends.

Customer Service

Excellent very professional, helpful and patient

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were amazing, so friendly and professional. Was very communicative and helpful when it came to to my needs for rental drop off.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve recommend dozens of people.

Repair Quality

They did great. Also got a better price. Always recommend everyone here.

Customer Service

Answered every phone call and super nice.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had my car taken here after my accident. Throughout the process, Garo kept in touch with updates on how my truck was doing and they did a great job with repairs. 10 out of 10 recommend.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision staff was courteous and professional. They did a excellent job on the repair work on my vehicle. It was restored to a like new condition.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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