Caliber - Upland

4.9 (11,925reviews)
98%
2110 Aviation Drive,  Upland,  CA  91786
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
Mercedes-Benz Elite
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Email

Reviews (11,925)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with particular appreciation for professional and courteous staff who demonstrate genuine care and expertise. Communication stands out as a major strength, with customers highly valuing regular text and phone updates throughout the repair process. The timeliness of service receives outstanding feedback, with many repairs completed ahead of schedule and customers expressing pleasant surprise at faster-than-expected turnaround times. Quality of repairs is consistently excellent, with vehicles often looking brand new or better than before the incident. The shop's attention to detail, including vehicle cleaning and detailing upon return, adds significant value to the customer experience. While most feedback is overwhelmingly positive, a few customers noted minor communication gaps or small issues requiring follow-up visits.
AI-Generated from reviews written in the last 12 months
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"Every person I interacted with was polite and respectful. If anything happens to my car again I will definitely ..." Read more
"Caliber collision will always be my first choice. They are very professional. It was our first time there, and they treated us with great ethics. They were ..." Read more
"The staff was very kind and professional."
"... start to finish, their performance was exceptional. The entire team was efficient, professional, and extremely informative throughout the process. They consistently ..." Read more
"It was promised on for February 13 and we went to pick it up on the 11th so were very happy"
"I really appreciated all the updates. Finished before promised time. Great experience!"
"It was done a whole day early. I picked it up the next day. And my car was washed. She looked brand new!!!"
"I was extremely thrilled that my car was ready to go within the timeframe they told me."
"We were told may take 10 days. Received car in 4 days after drop off"
"We have emails and text messages. We were always informed step-by-step."
"I really appreciated all the updates. Finished before promised time. Great experience!"
"I loved the way I was kept in the loop every day it was there"
"I received text messages, just giving me updated information on my car that was very helpful and reassuring as ..." Read more
"... and extremely informative throughout the process. They consistently kept me updated on the status of my repairs, explained what was being done, and made sure I understood ..." Read more

My Experience

Excellent team. Steve deserves a special mention.

My Experience

The work done on my car exceeded my expectations. I could see why this place came highly recommended. I’m beyond pleased with the results. Brandon was meticulous about the smallest details pertaining to the repairs. My car was worked on in a timely manner and my claim was processed successfully. You get five stars from this satisfied customer!

My Experience

I had a great experience with Caliber Collision from start to finish. The team was professional and kept me informed throughout the repair process, so I always knew what to expect. The quality of the repairs exceeded my expectations, and my vehicle looked as good as new when I picked it up.

My Experience

Max is the best! I’ve taken all my cars to him and that is the reason why I call your location! He always takes care of my family and I, and I trust him to do so in the future as well!! Great job Max thank you!

My Experience

Good communication and car was ready when promised

My Experience

Staff was great process went smoothly

My Experience

Max was great. Car was done quickly and looks great. I was told about a financial plan with 0% APR but that wasn’t the case so I was a little disappointed to be told about a plan that didn’t exist. But overall would come back again!

Likely to Recommend

Repair Quality

I would like to personally thank Guaro for taking care of my car and returning it ahead of schedule. I cannot tell you how much I appreciate it.

Customer Service

Guaro was Amazing.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Max and his partner who checked me in were top notch in customer service and Rita was amazing as well. The pleasant surprise was getting my perfectly repaired car back in just over a week. Excellent, excellent. When I have the time and money to bring my car back for the uninsured repair, I feel confident about the quality and timeliness that I will receive. I definitely will be referring friends in need to you all. Lovely facility too!! Thank you!!

Customer Service

I covered it in my first answer

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I want to thank all the staff, and Brandon did a nice job on our car..

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff and service provided was outstanding.

Likely to Recommend

Repair Quality

Great service no issues

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was excellent as well as the repairs. Thanks again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Chris was very informative and attentive through process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Brandon was great, professional and on top on things.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looked amazing even washed my car great customer service and a great job on my Mazda made a difficult time so smooth and love the repairs thank you so much Max he kept me updated on the repairs and was friendly and informative I will use your company again if I have needed services

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Garo did an outstanding job with fixing and handling my cars damage. He clearly stated and walked us through everything. He is very professional and knowledgeable. Garo settled our concerns with assuring our car will be taken care of. Very grateful for the service and attention to my car. Thank you Garo!

Likely to Recommend

Definitely would recommend them to Garo

Repair Quality

Garo is so professional and took care of us and our detailed questions. My car looks so good! I am so happy with the results and hard work that Garo put in. The repairs look like brand new car!

Customer Service

Garo had great customer service and supported us through every step. He kept me updated on the car and how it was progressing which was so nice.

Kept me Informed?

Yes

Ready on Time?

Yes

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