Upland Collision Craft

5.0 (156reviews)
100%
1785 W. Arrow Route Ste. B-3,  Upland,  CA  91786

Upland collision Craft "Modern Technology With Old World Craftsmanship" Our business is independetly own and operated. The Ralph's

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Genesis
I-Car

Reviews (156)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff received high marks for professionalism, friendliness, and going above and beyond. Communication was a standout strength, with customers appreciating regular updates via texts, calls, and photos throughout the repair process. Timeliness was generally well-received, with several customers noting early or on-time completions, though a few mentioned delays due to back-ordered parts, which were proactively communicated. Customers also highlighted the stress-free, seamless experience and the shops transparency from start to finish as key reasons they would return and recommend the shop to others.
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"I experienced excellent customer service, friendly staff, and outstanding craftsmanship. Thanks for taking care of my ride!"
"Superior customer service from beginning to end."
"... appreciated the quickness with which the job was done, the professionalism of all involved, the complete transparency of the work being done every step of the way, and ..." Read more
"All the people I met were service driven. Kudos to all!!"
"They are by far the best collision repair shop I've ever used. They made everything so easy, kept me up to date ..." Read more
"Excellent communication and transparency."
"... for the amazing work. Very happy with my car and appreciate the communication." Read more
"... questions and arranging for all work to be done. Kept me informed of progress via text messages. Much appreciated!" Read more
"Just very easy to work with. Updates were always done by an actual person. When the car was done, they added their little final ..." Read more

Likely to Recommend

Repair Quality

Outstanding quality!

Customer Service

Excellent communication and transparency.

Likely to Recommend

I would recommend this place through insurance. They returned my rental for me which helped so I didn’t have to get a ride.

Repair Quality

Collision craft did an excellent job repairing my car.

Customer Service

Both Ralph’s are nice and work well together. Office is a bit confusing on who does what.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

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Repair Quality

Great service!

Customer Service

Great service!

Likely to Recommend

Repair Quality

Customer Service

My Experience

I very much appreciated the quickness with which the job was done, the professionalism of all involved, the complete transparency of the work being done every step of the way, and the constant updates on the progress of the repairs. Very happy with a job well done!

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Repair Quality

Customer Service

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I already have

Repair Quality

The management was amazing. Took excellent care of our 2022 tundra communicated with us and very very professional. I recommend upland collusion

Customer Service

My Experience

Upland Collision Craft Technicians were able to identify the problem with my car doors not opening from the outside, which Lincoln Caruso Ford missed diagnosed the problem to the latch assembly which was incorrect. The important thing is Ralph Lugo research on my car and being able to identify and fixed the problem. If your car ever acts up or if you've been in a car accident rest assured Upland Collision Craft will go over and beyond the call of duty to make sure your car is done right.

My Experience

I experienced excellent customer service, friendly staff, and outstanding craftsmanship. Thanks for taking care of my ride!

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Repair Quality

Customer Service

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I take my vehicles to Upland Collision for other repairs as well

Repair Quality

We experienced some serious issues with back ordered parts. One part took over two months to get. Ralph was there contacting me almost daily with updates. That’s what customer service is about.

Customer Service

Likely to Recommend

I wouldn’t hesitate to recommend the repair shop.

Repair Quality

The customer service at Upland Collision Craft is top notch. Ralph Perez kept us in the loop during the entire process of our vehicle repair. We never felt disconnected or unsure about the vehicle. Truly one of the best!

Customer Service

Without a doubt, 100%!

My Experience

Yes it did take awhile but the way these cars are made now days wow,and all my parts had to be ordered,got my car back BEAUTIFUL Its a Lexus,RX350, JOB VERY WELL DONE,YES ILL ALWAYS GO BACK,GOOD JOB!

Likely to Recommend

Yes I would always recommend Upland Collision Craft

Repair Quality

Yes it did take awhile but im very happy,if something happens to our cars that's where we go never had a bad experience, Ralph Perez,Ralph Lugo,very helpful and all there workers also very nice,they always do a beautiful job on our cars,and when your car is ready for pick up you'll be very happy,thank you,

Customer Service

The best,very nice helpful good job,well done, I would always recommend there shop👍

My Experience

I highly recommend this collision shop. Everything was top service! I had a great experience and it was stress free.

Likely to Recommend

Repair Quality

This is a great repair shop and I would recommend this repair shop to other people.

Customer Service

My Experience

I had a great experience with these guys. They were transparent about what needed to be fixed.and got me back on the road in no time. 5/5 stars. Good Job guys!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Yes I would recommend

Repair Quality

My daughter was happy and fast service once again. Thank you

Customer Service

My daughter have no coments,no complaints

Likely to Recommend

Would recommend the shop to friends and families. Hopefully they won't need any collision repairs.

Repair Quality

Very happy with all the interactions and explanations to date. Ralph Perez was very responsive and helpful.

Customer Service

My Experience

Just very easy to work with. Updates were always done by an actual person. When the car was done, they added their little final touches to it, cleaning it up, making it look great.