Upland Collision Craft

5.0 (145reviews)
100%
1785 W. Arrow Route Ste. B-3,  Upland,  CA  91786

Upland collision Craft "Modern Technology With Old World Craftsmanship" Our business is independetly own and operated. The Ralph's

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Genesis
Hyundai
I-Car
Kia

Reviews (145)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and courteous staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates through texts, phone calls, and progress pictures throughout the repair process. The shop excels in timeliness, often completing work earlier than expected and keeping customers well-informed about any delays. Many customers specifically mention the clean, stress-free experience and express strong willingness to recommend the shop to friends and family. The attention to detail, quality repairs that make vehicles look brand new, and the seamless customer service experience create high satisfaction levels across all interactions.
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"They are by far the best collision repair shop I've ever used. They made everything so easy, kept me up to date ..." Read more
"Very professional, responsive and love the outcome of my car. Looks brand new like nothing happened prior."
"Very good work and very satisfied with the outcome. My car looks better than before the incident."
"The folks at Upland Collision Craft thoroughly exceeded my expectations. The work was completed in record time."
"I would highly recommend this shop. From the first person who answered the phone to the last person who held the car door open for me, all delivered ..." Read more
"Work was completed much earlier than expected."
"ready early, a real pleasant surprise."
"Repairs were completed on time as promised and estimated."
"Did get it back on Thursday when I was told it would be ready."
"Took a little longer but, they were waiting for parts. Not Upland Collisions fault."
"Constantly was getting text about the status of my car."
"Thank you for the amazing work. Very happy with my car and appreciate the communication."
"Yes I was kept informed with the timelines and progress pictures were provided as well!"

Likely to Recommend

I wouldn’t hesitate to recommend the repair shop.

Repair Quality

The customer service at Upland Collision Craft is top notch. Ralph Perez kept us in the loop during the entire process of our vehicle repair. We never felt disconnected or unsure about the vehicle. Truly one of the best!

Customer Service

Without a doubt, 100%!

My Experience

Yes it did take awhile but the way these cars are made now days wow,and all my parts had to be ordered,got my car back BEAUTIFUL Its a Lexus,RX350, JOB VERY WELL DONE,YES ILL ALWAYS GO BACK,GOOD JOB!

Likely to Recommend

Yes I would always recommend Upland Collision Craft

Repair Quality

Yes it did take awhile but im very happy,if something happens to our cars that's where we go never had a bad experience, Ralph Perez,Ralph Lugo,very helpful and all there workers also very nice,they always do a beautiful job on our cars,and when your car is ready for pick up you'll be very happy,thank you,

Customer Service

The best,very nice helpful good job,well done, I would always recommend there shop👍

My Experience

I highly recommend this collision shop. Everything was top service! I had a great experience and it was stress free.

Likely to Recommend

Repair Quality

This is a great repair shop and I would recommend this repair shop to other people.

Customer Service

My Experience

I had a great experience with these guys. They were transparent about what needed to be fixed.and got me back on the road in no time. 5/5 stars. Good Job guys!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Likely to Recommend

Yes I would recommend

Repair Quality

My daughter was happy and fast service once again. Thank you

Customer Service

My daughter have no coments,no complaints

Likely to Recommend

Would recommend the shop to friends and families. Hopefully they won't need any collision repairs.

Repair Quality

Very happy with all the interactions and explanations to date. Ralph Perez was very responsive and helpful.

Customer Service

My Experience

Just very easy to work with. Updates were always done by an actual person. When the car was done, they added their little final touches to it, cleaning it up, making it look great.

My Experience

Ralph and his team did an excellent job. They kept me updated as soon as they took my car in to the shop. Plus they notified me right away once they got the part. Very happy that I got my car back as soon as possible. The whole staff was courteous and professional.

Likely to Recommend

Yes, I would recommend this shop to my friends. Easy to find and everyone was very friendly.

Repair Quality

They did a pretty good job and constantly informed me about the repairs. Very happy with the service.

Customer Service

Everyone was nice and professional.

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Repair Quality

Customer Service

My Experience

Big thanks to Ralph for making this process so easy! He constantly kept me updated on the progress of the work being done on my car. I am very pleased with the repairs. 10/10 service!

Likely to Recommend

Repair Quality

A big thanks to Ralph! He was very helpful and made the process go seamlessly! 10/10

Customer Service

Ralph was amazing. He made everything go seamlessly.

Likely to Recommend

Repair Quality

quality work and great communication. Plus it was quick.

Customer Service

great people

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Repair Quality

Thank you, Ralph. You and your team went above and beyond. I appreciate it so much and thank you for putting me on an extremely clean car! Definitely took a load off my shoulders.

Customer Service

My Experience

Excellent job. They made it all easier for me while they tend to my car. Save me time and again made it all easier for me.

Likely to Recommend

Repair Quality

Very thankful for Rafael’s help and additional support with minor issues.

Customer Service

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Repair Quality

Customer Service

My Experience

Excellent Service and Courteous.

Likely to Recommend

Repair Quality

They are by far the best collision repair shop I've ever used. They made everything so easy, kept me up to date and did such great fast work. I highly recommend this business

Customer Service

Likely to Recommend

We will be using Upland Collision Craft should we ever need repairs again and will be recommending their services to everyone we know.

Repair Quality

Every detail of the repair process from start to finish went perfectly. Ralph explained the whole repair process, kept us informed, and made sure the truck came back to us looking amazing.

Customer Service

Again, everything went perfectly and we received amazing customer service from Ralph and his team.