Interstate Auto Body

4.5 (933reviews)
90%
2430 West Ogden Avenue,  Chicago,  IL  60608
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Shop AssistantSparkles

In operation 10 years.

Family owned, full service auto body repair facility. Foreign and Domestic repairs. State of the art facility servicing everything from vehicle frame, body, glass and windows, electrical and mechanical components and much more! Our focus on quality and customer service are what makes us stand out in this industry! We partner with all major insurance companies and can help you manage your repair claim with ease and efficiency!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (933)

My Experience

Very friendly and helpful front desk staff. The work was done well and quickly, and the full car wash and interior detail was a pleasant surprise! Communication was also very helpful.

Likely to Recommend

Repair Quality

NO COMMUNICATION WHATSOEVER… Until you get your insurance company involved and ask them pull your car out!! BAD BAD BAD SERVICE!!!!!

Customer Service

My Experience

Thanks greatly appreciated Anna and the other young lady sorry forgot her name but great job

Likely to Recommend

Repair Quality

Customer Service

My Experience

The job took too long parts that should’ve been ordered before hand we’re not ready my car rental wise $2000 dollars more than the repair

Likely to Recommend

Repair Quality

Work was done on time

Customer Service

They did a good job

My Experience

Car feels great! & looks great! Thanks Interstate.

Likely to Recommend

Repair Quality

The repairs took way too long and instead of fixing All the cosmetics the bare minimum was did.

Customer Service

The personnel was professional

Likely to Recommend

Repair Quality

Wasn’t the best experience. Took over the estimated time, didn’t do a good paint job or aligned the bumper, and never got the estimate for other repairs I wanted done even tho I asked 3 times.

Customer Service

Likely to Recommend

Definitely

Likely to Recommend

If they could figure out how to communicate this likely would have been a 10 based on the actual work performed. Despite the delay it was the poor communication which was the most problematic.

Repair Quality

Work turned out to be of good quality. Organization and communication were awful. Timeliness of repair... Well it will be done sometime. If not for good actual work they would have gotten a 1.

Customer Service

Information provided over the phone was often inaccurate. Lack of updates directly from the shop was frustrating. Inability for the shop to work with insurance carrier... the carrier advertised on the front door was sad.

My Experience

Likely to Recommend

Depends on the end result of my truck.

Repair Quality

We are still working with Interstate to have our truck finished correctly. We were told our vehicle was complete and ready for pick up, it was NOT.

Customer Service

These are not accurate as we are still dealing with having this correctly repaired.

Likely to Recommend

Repair Quality

Absolutely amazing job!!!! Will use them for everything moving forward!!

Customer Service

Likely to Recommend

Repair Quality

For the damages on my car, it should not have taken as long to repair. Along with other complaints but that is the main complaint.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

was kept up to date on repair status

Customer Service

Returned Clean

My Experience

Took 22 days. 2 weeks is reasonable but almost a month? Also my engine light wasn’t lighting up when I left it. Now it has. And I noticed little droplets of blue paint in the back. They kept moving the estimated time up. Never again.

Likely to Recommend

Reasons already given

Repair Quality

They fixed the issues. But they took almost a month. When I called they were vague about where they were in the process. Also when I got the car back it smelled( still smells) like paint thinner. Or gasoline can’t decide if it’s either or. If I wouldn’t of called I don’t think they would’ve given it to me this week. Won’t mention the rest…

Customer Service

Likely to Recommend

Repair Quality

When I picked up my car it was not fully repaired as requested and the wrong areas where repaired.

Customer Service

The person that was helping me at the counter was trying their best to improve the situation however whomever was in charge of my claim misunderstood what repairs needed to be made on my car.

Likely to Recommend

Repair Quality

The repair was good but the condition that my car was left in was horrible it’s like they had my car in a dirt field where nothing but dirt was blowing inside my car the inside of my car had nothing but dirt and grit all in it the seats was dusty and dirty the entire inside of the car was filthy from dirt

Customer Service

The Hold Time Is Horrible The Direct Answer To Question Was Never True The Staff Was Nice And Polite

Returned Clean

Likely to Recommend

Repair Quality

Customer Service