Jacky Jones Collision Center

4.9 (561reviews)
98%
2840 US-129,  Cleveland,  GA  30528
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (561)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for going above and beyond expectations, demonstrating professionalism, friendliness, and genuine care for each customer. Timeliness is a strong highlight, with numerous customers noting repairs were completed ahead of schedule. Clear and proactive communication throughout the repair process was frequently appreciated, helping customers feel at ease during stressful situations. Detailed vehicle cleaning upon return was a recurring pleasant surprise. A small number of customers noted concerns around communication consistency and accountability, reflecting areas customers feel could be strengthened.
AI-Generated from reviews written in the last 12 months
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"... excellent in their communication and updates as well as making a timely and wall done repairs. I couldnt notice any difference from stock components and repaired ..." Read more
"They did an INCREDIBLE job on the repairs to my truck. The service was wonderful and I couldnt be happier"
"Very knowledgeable and professional. The service I received was excellent, and everyone was very informative. ..." Read more
"Excellent department, have nothing but a great experience with them. Took our truck in they had it fixed when ..." Read more
"... repair process, the work was finished on time, and the quality was excellent — my car looks and drives like nothing ever happened. Honest, professional, and ..." Read more
"It was a week fast than expected."
"They estimated 1.5-2 weeks, truck was done in 5 days!"
"It was repaired before the estimated time and did a great job."
"They did a great job in a very timely manner. Everyone professional and friendly."
"Everything went smoothly very fast and responsive the only thing I had to do was adjust the headlights ..." Read more
"They kept me informed as much as they were able to based on the availability and delivery of parts to repair ..." Read more
"... single time we have had an excellent experience. All the staff were excellent in their communication and updates as well as making a timely and wall done ..." Read more
"... Jacky Jones made a stressful situation much easier. The staff kept me updated throughout the repair process, the work was finished on time, and the quality was ..." Read more
"... Ive had three vehicles worked on at Jackie Jones. They have always treated us with respect. Keep us updated and always does professional work." Read more
"Very good communication"

Likely to Recommend

Repair Quality

Everything went great thanks to Chad and Veto!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always!!

Repair Quality

So thorough!! Would never know vehicle had been in a fender bender

Customer Service

Professional, personable and just all around fabulous experience

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team was amazing and Vito was super helpful

Customer Service

Amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

As always services are completed in a timely manner. Staff is friendly and knowledgeable. They have done work on several vehicles for me and always exceeded my expectations.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

State farm told me that Jacky Jones had the highest reviews and now I know why.

Repair Quality

Fast, easy fix for me. Don't know how it impacted the guys working on it but it turned out great. Plus my car was detailed. I didn't expect that.

Customer Service

Vito rocks the earth! Totally professional and accommodating. Good communicator.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had an outstanding experience with Jacky Jones CDJR Collision Center. From start to finish, the entire process was smooth, professional, and stress-free. A special thank you to Vito, who oversaw the repairs on my vehicle. He made sure my car was well taken care of every step of the way and kept me informed throughout the process. His attention to detail, professionalism, and genuine care gave me complete confidence that my vehicle was in the best hands. What truly stood out was the way I was treated. Everyone made me feel welcomed like family, not just another customer. That level of customer service is hard to find these days, and it made all the difference. If you’re looking for a collision center that delivers exceptional workmanship and treats its customers with honesty, respect, and care, I highly recommend Jacky Jones CDJR Collision Center. Thank you, Vito and the entire team, for making what could have been a stressful situation such a pleasant experience!

Customer Service

I had an outstanding experience with Jacky Jones CDJR Collision Center. From start to finish, the entire process was smooth, professional, and stress-free. A special thank you to Vito, who oversaw the repairs on my vehicle. He made sure my car was well taken care of every step of the way and kept me informed throughout the process. His attention to detail, professionalism, and genuine care gave me complete confidence that my vehicle was in the best hands. What truly stood out was the way I was treated. Everyone made me feel welcomed like family, not just another customer. That level of customer service is hard to find these days, and it made all the difference. If you’re looking for a collision center that delivers exceptional workmanship and treats its customers with honesty, respect, and care, I highly recommend Jacky Jones CDJR Collision Center. Thank you, Vito and the entire team, for making what could have been a stressful situation such a pleasant experience!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I would like to give a huge thank you to Vito for making this experience a pleasant one. Twice I have used Jackie Jones collision center and twice Vito has gone out of his way to make sure that I was pleased with the service and the vehicles.

Customer Service

Vito… thank you very much for such wonderful service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

will recommend

Repair Quality

They were very nice and very quick to fix my car. They also cleaned the other headlight to try and make it match the new one

Customer Service

very nice and I was always able to get ahold of them

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very Happy with the Job they did on my Truck. Vito was very helpful in the whole process. You have a Great Service Department.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Iv had to use Jacky Jones Collision Center three different times they’ve always done a great job. thanks!

Customer Service

Great people, with job well done.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My whole experience was great! The whole team took care of my car after hitting a deer. Vito’s communication allowed me to rest easy through the whole process!

Customer Service

My whole experience was great! The whole team took care of my car after hitting a deer. Vito’s communication allowed me to rest easy through the whole process!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great sr

Customer Service

Great service and friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Can not tell the difference except for the color

Customer Service

Could not have asked for more consideration for my car and quality of my repairs

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a beautiful job 💕as well as cummunication, to scheduling, enterprise planning and body work to picking my vehicle back up 🫶🏼i thank yall for taking the initiative to get it done 💯 ALLTHEWAY!! More than satisfied I will definitely be recommending Jacky Jones automotive as my top pick going forward

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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