Jacobs Custom Auto Body

5.0 (908reviews)
100%
170 Linden Rd,  Centerville,  TN  37033
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Shop AssistantSparkles

In operation 46 years.

At Jacobs Custom Auto Body our number one goal is to make sure our customers are informed and satisfied from the beginning of the process to the end. With every customer we focus on providing high quality collision repair services combined with top-notch customer service. With our numerous 5 star reviews and customer referrals, we are proud of our reputation as one of our area's most reputable and trustworthy collision repair shops.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (908)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team is widely commended for excellent communication, including proactive text updates throughout the repair process. Timeliness is frequently highlighted, with several vehicles completed ahead of schedule. Customers appreciate the extra mile taken, such as interior detailing, insurance coordination, and rental car arrangements. A few customers noted minor concerns about repair completeness and communication gaps during longer repair periods, as mentioned directly in their feedback.
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"... communication through out the entire process, and went above and beyond with their services. They were friendly and communicative and even detailed ..." Read more
"... would not trust anyone else with my vehicles. They go above and beyond to make sure your vehicle is restored to its original condition." Read more
"... opinion! Great communication throughout the repairs, craftsmanship is of highest quality. My vehicle looks better than it did before the accident. Love doing ..." Read more
"... than I can remember. And this time like every other they have done a excellent and professional job. I couldn't be more satisfied." Read more
"Excellent workmanship and excellent customer service!"
"Vehicle was ready earlier than expected"
"Thank you appreciate the quick turn around."
"... repair process. Worked well with my insurance company. Actually completed repairs ahead of schedule." Read more
"Wonderful company to deal with. Quick service and excellent repair."
"Only complaint would be how long it took. Otherwise, phenomenal experience with Jacob's Custom ..." Read more
"... car repairs, they got my car into the shop fast, had clear communication through out the entire process, and went above and beyond with their services. They ..." Read more
"... and satisfied with Jacobs, Custom Auto Body. They kept me up to date, almost daily, on all progress on my repair. Also they took the time to make sure ..." Read more
"Everyone was courteous and very clear on expectations. Their text updates helped us plan our family transportation. Thank you!"
"Top tier shop in my opinion! Great communication throughout the repairs, craftsmanship is of highest quality. My vehicle looks better than ..." Read more
"What a great business. They are top notch with communication and the quality of work that they do. We drive 30 miles just to have them ..." Read more

My Experience

Jacobs Custom Auto Body repaired 3 areas on the tailgate and bumper of our Colorado. It looks like new which is important to the owner. Also JJJ repaired the air conditioner that was slow to cool. Another shop could not find the problem. So two problems were taken care quickly and at a reasonable price. Satisfied customers.

Likely to Recommend

Our experience was superior in every way.

Repair Quality

The repair on the tailgate and bumper of our Colorado was perfect. It looks like new. And the price was reasonable.

Customer Service

We received text updates. The process was explained and confirmed before starting.

Returned Clean

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Very happy with the people there and their workmanship

Repair Quality

Done ahead of time with extreme excellence

Customer Service

Keep me informed through the entire process

My Experience

Completed as promised. Great job!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Did my repairs in less than a week, did extra repairs and cleaned my floor mats!!Kept me me updated on my repairs!!Very nice people!!!

Customer Service

Did my repairs in less than a week!!Did extra repairs, cleaned my floor mats.Kept me posted on how my repairs were progressing!!Very nice people to deal with!!Will definitely use Jacob's again!!!

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Repair Quality

Very good service. Excellent body work. Will not hesitate to use Jacobs again!

Customer Service

Very good customer service. Excellent body work. Will not hesitate to use Jacobs again!

Returned Clean

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Repair Quality

Job well done

Customer Service

Returned Clean

My Experience

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Repair Quality

Good

Customer Service

Good

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Customer Service

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Repair Quality

We trust Jacobs to take care of all of our vehicles!

Customer Service

Mandy is great about communicating and letting us know when parts are ordered and our vehicle is ready.

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Repair Quality

Great shop

Customer Service

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I have recommended them whenever I have been asked.

Repair Quality

Excellent care for our vehicle no matter what is the trouble and and the extra convenience of picking up our vehicle and returning it when they have completed the project. We are blessed to have them in Centerville! The prices are also very reasonable. Warmly, Molly

Customer Service

Please see my comments. Thank you!

Returned Clean

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Repair Quality

Only complaint would be how long it took. Otherwise, phenomenal experience with Jacob's Custom Auto Body.

Customer Service

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Repair Quality

Good work, quick and efficient. Nice shop

Customer Service

Great employees!

Returned Clean

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My Experience

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They did a great job I would recommend them very highly

Customer Service

My Experience

Thank you for your expertise. The truck looks great and employees are polite and professional.

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