Jake's - J&R Collision Centers
In operation 16 years, 14 years at this location.
Serving St Louis since 2011 with the highest quality collision repair in the area. We strive to provide unmatched customer service, personalized attention to detail on every customer's vehicles, We do things right the first time, repairing your vehicle to the manufactuer's standards of repair, not the way insurance companies want us to repair you vehicle. We're a small crew, but quality and customer service sets us apart from the big chain repair facilites. Check out our Google reviews as well as Carwise.com. Our newest employee has been with us since 2020 while our longest tenured employee has been with Jake's J&R since 2012.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Hermann's Automotive (Jerry Hermann) on Kingshighway originally recommended them and also Chippawa Tire (Owner Dina). I will be letting them know my feelings about my experience at your shop as well as others. Up until this incident I would have highly recommended J & R/ Jakes Collision to everyone because the last work your company did for me was flawless.
Repair Quality - 0.5/5.0 -
The Estimate was being paid by a third party. This included an update for a small dent & buffing out a small orange/red. mark. I told them the color & location of the dent/mark. J $ R/Jakes on Hampton added to the estimate and was paid to do the job. When I picked up the SUV the dent & the mark were still there Sandy called the body man out to see it. His excuse was 'I did not see' it due to the lighting in the shop. The body man is supposed to be a professional but I, the customer had to see what he missed. They had me pay $50+ by check out of my own pocket for what they overlooked. and I cannot ask the responsible party to cover it. Jakes should have seen this to get there estimate right. I wish to be reimbursed for their mistake.
Customer Service - 0.5/5.0 -
I am upset that I had to pay $50.00+ for their not seeing the small dent and mark. I had to get the responsible party to pay the Estimate that included the small dent and mark under threat of taking her to court. I wish to be reimbursed for the oversight of your employees.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and efficient
Customer Service - 5.0/5.0 -
Very courteous and kind lady running the front desk
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you very much for all your hard work on fixing my car, it looks great. I know it's an old car but I love it. I will highly recommend your company to anyone looking for auto repairs. Thank you again Zach and Sandy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied, my car looks great. They went above and beyond, my car was vacuumed and they cleaned my windshield, which really needed it. I appreciated receiving updates on the status of the work on my car.
Customer Service - 5.0/5.0 -
Sandy is great, very helpful and friendly. Zach also helped me in explaining things to me that were being done.
Returned Clean
My Experience - 5.0/5.0 -
This was my first car accident and they walked me thru the process and what to do and when. Nody work looks amazing
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
They did a great job getting the car back to its normal condition. Im rating it a 6 for satisfaction, because there was grease on the inside door stitching I can’t get out. Theres deep scratches in my window tint, i only received communication from when i called etc.
Customer Service - 3.0/5.0 -
Communication needs to be worked on. Dont tell customers you will call them back then not hear anything for hours until the customer calls back to get an update.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication across the entire process!
Customer Service - 5.0/5.0 -
Great communication across the entire process.
Returned Clean
My Experience - 5.0/5.0 -
Wonderful customer service and communication. Timely repairs!
My Experience - 5.0/5.0 -
You did an amazing repair on our car! Your shop is so professional and thorough and we knew what was going to be involved in the process all the way from start to finish. A job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
J&R Collision did an excellent job on our vehicle. They were exceptional in their communication and professionalism. A job well done!
Customer Service - 5.0/5.0 -
Extremely good.
Returned Clean
My Experience - 5.0/5.0 -
I think that you did a wonderful job repairing my vehicle. It looks great! Thank you
Likely to Recommend - 5.0/5.0 -
Done a wonderful job.
Repair Quality - 5.0/5.0 -
Done a wonderful job.
Customer Service - 5.0/5.0 -
Customer service was great
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend & use this company again & again
Repair Quality - 5.0/5.0 -
Very Humbleing and very pleased with staff& quality of work repair.
Customer Service - 5.0/5.0 -
OUTSTANDING Customer Service 👏 👌 👍
My Experience - 5.0/5.0 -
Both susan, and the male front desk worker when I picked up my car, were incredible. Delivery was timely and courteous, pricing was transparent.
My Experience - 5.0/5.0 -
The new mirror looks as if has always been a part of the car. More importantly, it works properly! And Sandy n team worked with me to get the work done at a time I needed it done. Thanks so much. JBE
Likely to Recommend - 5.0/5.0 -
Great experience
Repair Quality - 5.0/5.0 -
Great customer service. Repairs were made in timely manner and everything was clean afterwards.
Customer Service - 5.0/5.0 -
Great customer service, parts arrived 1 day after estimate.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sandy was very friendly and professional. Everyone worked together to make sure my car was fixed in a timely manner on the day I brought it in for repairs.
Customer Service - 5.0/5.0 -
Sandy was excellent had following up on getting my appointment scheduled.
Returned Clean
My Experience - 5.0/5.0 -
Sandy was very knowledgeable, helpful and friendly. I didn’t interact with any other staff. The work performed is great and a perfect color match.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was done on time and looks perfect. Sandy was very nice and helpful.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice work, quick turnaround and cost effective. Thanks for vacuuming my floors!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sandy and Zach were amazing. They kept me updated throughout the entire process.
Returned Clean
My Experience - 5.0/5.0 -
Great service, communication throughout and fair pricing. I’d recommend J&R.