Jay Walton Automotive
Jay Walton Automotive is a certified Napa Autocare Collision Center and a certified Napa Auto Care Center. We offer everything needed to restore your vehicle to its precollision condition, as well as backing it with our lifetime warranty on all paint and body work. Along with our collision side we also offer a complete mechanical side with a 36,000 mile/ 36 month warranty on all mechanical work. In addition to our warranties we also offer the Napa nationwide "Peace of Mind" warranty. All of our mechanics are ASE Master Technician Certified and our Body and Paint Techs are I Car Gold Certified. Come by and see what we are all about!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
The constant survey request text messags were very annoying and not appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very professional business
Repair Quality - 5.0/5.0 -
This is a very professional shop. Makes you feel comfortable and confident that they really care about the service they provide.
Customer Service - 5.0/5.0 -
Ryan Roman is the best CS person
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
My only complaint is all the parts needed were not ordered before the repair started. This caused a delay of 6 days, and out of pocket car rental expenses for me. Make sure you have all the parts you need before you start the job! There was a further delay because the company that was supposed to do the calibration did not show up. I find this unacceptable.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied, that’s why I go back there for Service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I greatly appreciate the customer service provided by Ryan R. He took the time to thoroughly inspect our vehicle and communicate with me every step of the repair. I am also impressed by the quality of repair and attention to detail. I will be using your shop again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already they did great work
Repair Quality - 4.5/5.0 -
Great color match and the car was clean when I got it back
Customer Service - 4.5/5.0 -
Everyone was friendly and tentative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great. The repair shows like nothing happened to my vehicle.
Customer Service - 5.0/5.0 -
Great customer service, work was completed sooner than I expected. Estimate and processing was quick and simple.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication & customer service and quality work.
Customer Service - 5.0/5.0 -
Very polite, professional and attentive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely happy with your shop
Customer Service - 5.0/5.0 -
Extremely happy with your shop
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mucha confianza en su trabajo
Customer Service - 5.0/5.0 -
Trusted
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have recommended them to friends and strangers alike for many years
Repair Quality - 5.0/5.0 -
I have total trust in this company, they have earned it again and again.
Customer Service - 5.0/5.0 -
Exceptional Communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Most definitely and I have recommended them in the past. They were also completely satisfied.
Repair Quality - 5.0/5.0 -
Harlan is an asset to your team. Kept me informed with what was going on with my Jeep. Jay Walton hands down is the best!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would feel very comfortable recommending J. Walton!!!
Repair Quality - 5.0/5.0 -
VERY satisfied with my car!! Workmanship was excellent, found no issues whatsoever. Everyone was very nice and professional and that was greatly appreciated. Have a 1999 V12 Benz that I will take to get an estimate on… thanks again..!
Customer Service - 5.0/5.0 -
Employee Ronnie recommended Jay Walton and I trusted his judgement and glad I did!