Jim Burke Collision Care
In operation 113 years, 47 years at this location.
Collision Care is a Family owned Business which is located at the Jim Burke Ford Dealership at 2001 Oak St. in Bakersfield California. The Business has been open for over one hundred years. We repair most brands regardless of the Insurance Company responsible for repairs. The Company lives by four values: Respect, Professionalism, Integrity and Excellence, we strive for Complete Satisfaction in all areas of the repair process. We are an Icar gold Certified Repair Center.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Krista was amazing, she communicated with us, was very professional and followed up. The work was done quickly as well. Excellent experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was pleasant and helpful
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff made me feel comfortable about the repairs, explaining every aspect of the process. They were open and honest and shared their opinion about what needed to be done to restore my vehicle to its original condition. They did awesome work, and I would recommend the collision repair department to anyone choosing or needing repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are really kind, this is my second time bringing my csr for repairs here. I’ve never had an issue.
Customer Service - 5.0/5.0 -
There are kind and respectful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work looks great so far!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
This is the 2nd repair in a row where my Bronco was left dirtier inside than when I left it. There was all kinds of debris left on my dash. Plastic material that had been scraped from the windshield area. Light scratches on my dash. It's like the mechanics do not care about my vehicle. To happen once is a bummer, twice is disappointing.
Likely to Recommend - 0.5/5.0 -
They will milk the job, DONT RECOMMEND
Repair Quality - 0.5/5.0 -
They took forever to forever to fix my vehicle and til this day their still milking it vicious, don’t recommend this shop especially if it’s a insurance claim
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good job
Repair Quality - 5.0/5.0 -
good job
Customer Service - 4.5/5.0 -
Good
Likely to Recommend - 2.5/5.0 -
You have a long way to go. My wife’s company brings you commercial vehicles all the time and you are constantly delaying and not allowing the repairs to be done in a timely manner. It’s haphazard for the best portion of the time you have the vehicles.
Repair Quality - 0.5/5.0 -
Took almost 2 months to find everything that was wrong with my truck, wrong parts, kept coming in and having to be re-ordered and if it wasn’t for Krista, I would’ve been completely upset the whole time, she deserves a raise for keeping things communicated every time there was a screwup in the ordering or additional things were found it just snowballed over and over again and it got very frustrating
Customer Service - 5.0/5.0 -
Krista is a 10
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy, just one little thing left to do. However, would suggest that the driver door handle be wiped off and clean before being returned, other than that 100% satisfied.
Customer Service - 5.0/5.0 -
Only comment would be to get a telephone call returned when calling for an update
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We have used Jim Burke Collision Repair Shop several times on our many Fords throughout the years! We have always been very satisfied.
Repair Quality - 5.0/5.0 -
The extended delay was well the worth the wait. Thank you for a job well done!
Customer Service - 5.0/5.0 -
Krista was always in touch with us. Thank you!
My Experience - 5.0/5.0 -
Communication was thorough and repairs were completed one day before the expected date. We’re pleased with our overall experience.