Jim Burke Collision Care
In operation 113 years, 47 years at this location.
Collision Care is a Family owned Business which is located at the Jim Burke Ford Dealership at 2001 Oak St. in Bakersfield California. The Business has been open for over one hundred years. We repair most brands regardless of the Insurance Company responsible for repairs. The Company lives by four values: Respect, Professionalism, Integrity and Excellence, we strive for Complete Satisfaction in all areas of the repair process. We are an Icar gold Certified Repair Center.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The people there went above and beyond with my car. I can say with 100% confidence that they took care of my baby. Thank you guys, really. Highly recommend.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
The repairs were done very well.
Customer Service - 3.5/5.0 -
They did not provide consistent updates with reasons why the timeframe was extended and were unavailable via phone most of the times I called (because I hadn't received updates or a call back as promised).
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very nice and friendly
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept in contact of time of completion
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated thecalls updating me on how things were going. with the repairs
Customer Service - 5.0/5.0 -
see previous comment, also I appreciated the offer of a ride.
My Experience - 5.0/5.0 -
Very professional friendly employees Extremely happy with keeping me informed on the progress of getting the repairs done on my car I love that there is a 100% satisfaction guarantee on work performed .
Likely to Recommend - 2.5/5.0 -
Work done was good
Repair Quality - 3.5/5.0 -
I kept getting emails car would be ready on a friday then day off was told they weren’t ready and had to wait until following week. Called several times unable to get a straight answer then my husband called and was told they broke clips on a part and were waiting on them. But I called 7 times prior and couldn’t get an update. Repairs were done good it’s the service I didn’t like but this was a recommended shop by our insurance so we tried. I don’t appreciate the lack of communication and the lack of respect for our schedule and time. Communication goes a long way.
Customer Service - 0.5/5.0 -
Not good
My Experience - 5.0/5.0 -
Staff were great in dealing with the complexities of my accident. All were communicative. Helped me also get some warranty work done while vehicle was being repaired. I have zero complaints! Thank you everyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
The repair quality was great, however there were a few inconveniences/defects that I did experience. Luckily, Krista and her team were able to resolve the problem. Nonetheless, the issues could have been avoided, if the mechanics/workers were more diligent when working on a vehicle . For that reason, I cannot recommend Jim Burke Collision to a friend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Text updates vs real updates did not match. Initially all was well but then we heard nothing for days until I called. I was told someone had a family emergency and was off. Would have been nice to have someone pick up our file and let us know as get reassigned quicker.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took longer than I expected but overall good work