Jim Burke Collision Care
In operation 113 years, 47 years at this location.
Collision Care is a Family owned Business which is located at the Jim Burke Ford Dealership at 2001 Oak St. in Bakersfield California. The Business has been open for over one hundred years. We repair most brands regardless of the Insurance Company responsible for repairs. The Company lives by four values: Respect, Professionalism, Integrity and Excellence, we strive for Complete Satisfaction in all areas of the repair process. We are an Icar gold Certified Repair Center.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I’ve always been treated good by all the different departments. Jim Burke has been the dealership I’ve went to for over twenty years. The collision department has held itself to that same high standard I would have expected. Thank you again.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Did a really great job but hard to get a hold of. Also picked up car after repairs and had some minor damage that wasn't there that they need to fix. But again can't get a hold of anyone.
Customer Service - 3.5/5.0 -
Can't get a hold of
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend Jim Burke to my friends.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service I received was actually really good and everyone was nice to me .
Returned Clean
My Experience - 5.0/5.0 -
Crista kept me updated on the status. I liked the text message that let me look at the status of the truck. The repair work was great. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great body work, paint job and customer service.
Customer Service - 5.0/5.0 -
Crista was a great communicator.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I don’t take giving a recommendation lightly, because ultimately you are giving your word that that someone or some business/company is good.. I would definitely recommend Jim Burke Ford and Jim Burke Collision to others including my friends and family. I believe Jim Burke Ford and Collision certainly understand the importance of good customer service, good communication, and professionalism.
Repair Quality - 5.0/5.0 -
Krista Espinoza was my Body Shop Estimator. She made this experience outstanding. I don’t think most people look forward to going to the body shop, because it’s kind of like going to the dentist. It’s not always a good experience “at the dentist, “ but with excellent employees, like Krista, who understand the importance of customer service and deliver Incredible customer service the experience was great. Krista kept me informed consistently and everything was done with high standards. She has wonderful people skills and it’s obvious that she takes the necessary time to provide excellent customer service. She also understands professionalism. Thank you to Krista and the entire body shop team. I certainly recommend Jim Burke Ford because it it is easy to tell that they value their customers and provide high-quality work. Thank you.
Customer Service - 5.0/5.0 -
Krista embodies excellent customer service. She provided great communication and demonstrated excellent people skills.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
There were a lot of problems with getting the correct part on time. When I went to pick up it the paint was bumpy and not smooth. They fixed it but I also noticed chipping on the door and was told that’s how they do it. Not very happy at all.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Great service is send anyone their way!
Repair Quality - 5.0/5.0 -
Was quoted a month before I'd have my vehicle back. Only tool 2 weeks. Staff was super friendly and nice during my service. My service lady kept in contact with me if I had any worries at all she put them to ease. 5 stars service and repairs look great too.
Customer Service - 5.0/5.0 -
Great customer service. Would not mind doing business with them again at all.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank You Ana and all the staff that took care of my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is second time you were used. Truck looked great. Plus you detailed it. It had more than a years dirt in it. You are the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looked good . Surprised detail done also. 2nd time used jim burke.will recommend to any who need it
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Krista provided the probable date of completion of repair and and repair completed on the given date. Pam was also very helpful. If not for the call she placed to Enterprise Rent A Car, I would not have discovered they had not billed Encompass, but were charging me the total fee. Both ladies provided great customer service,.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I completed survey last week and submitted. This is #2. Krista did a great job on getting repair done by the date we discussed. Pam was also very help. The call she placed to Enterprise Rent a Car, alerted me that my account was not under my auto insurance, total payment was my responsibility. It took 2 hours and multiple phone calls to remedy problem. Overall satisfied with service provided.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Having to wait over a month to get my car back was stressful. But the work done on it is beautiful. Thank you for the help you gave me and keeping me up to date.
Likely to Recommend - 3.5/5.0 -
They do quality work, if you have the time to wait for your vehicle.
Repair Quality - 3.0/5.0 -
It took over a month for my car to be fixed, That is not entirely Jim Burke's fault. But after all this time, my car is now Beautiful again! Thanks for a job well done!
Customer Service - 5.0/5.0 -
Customer service kept me informed with all the problens they were experiencing--parts on order, paint, personnel, These were all factors in the progression of the repair,.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Due to supply chain still awaiting a part. So an 8 until its finished
Customer Service - 5.0/5.0 -
The lady is great
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did a great job, and I would recommend them to anyone.
Repair Quality - 4.5/5.0 -
The people at the collision center are very nice and helpful. The car looked great when I was finished and was very happy with it.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job. Excelente
Customer Service - 5.0/5.0 -
Very good