Jim Clark Collision Center

My Experience - 5.0/5.0 -

Communication was great. Service was fast.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repairs are great! You can't even tell the Here was anything wrong with my car!

Customer Service - 5.0/5.0 -

They were wonderful. Answered all my questions and listened to what we had to say

Returned Clean

My Experience - 5.0/5.0 -

Sales and service are always tip-notch. They work to get you the best deal, up front with no haggle.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for all your updates to me... I definitely appreciate all that your crew members do for Us....

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Have to take it back. They put dents in my door

Likely to Recommend - 5.0/5.0 -

Absolutely! Will come here if any work is needed on our vehicles!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Craig & Marla were great to work with - fast and efficient! Great job in keeping us informed.

My Experience - 5.0/5.0 -

As it took longer than I thought to get my car back, I am totally satisfied with the results. Your team made sure that my vehicle was safe and road ready for me to put back on the road. Kudos to everyone involved in repairing my vehicle. I have never been happier to get get back my 2020 Equinox. Thank you to all.

My Experience - 0.0/5.0 -

This place totals repairable vehicles for their own margins. Incase you don’t know. The profit margins on a total loss in a body shop are 100%. Or close to it. As they only require preliminary inspection. But the shops charge storage to the insurance companies and inspection fees. Work on vehicles at body shops has a 5-15% profit. I took my car here after hitting a deer. They determined the vehicle needed 4k worth of work including bending the frame. And paint work that they couldn’t do on my car anyway. You see my car was painted in truck bed liner. Por15. They couldn’t have put it back on my car. And the frame wasn’t twisted. The brackets that hold the bumper and bull guard are bent. They added hours with of work that didn’t need to be there so they could make more on my loos than fixing my vehicle. This shops has had trouble getting and keeping employees and it shows. As a 20 year veteran of the automotive service industry. This sort of behavior of doing what’s best for the shop even tho the vehicle is repairable, is despicable. Your customers keep money coming in the door. And bring you insurance to work with. As professional we are there for the customer. Jim Clark dosent care about its customers. And will happily cost you more money in a total loss than repair. But only because it makes there estimators bonuses bigger. I’m not saying shops shouldn’t make money. I’m glad they do. I am saying that we don’t total repairable vehicles for a paycheck. It’s dishonest and dirty. I included pics of the damage to this so you can see this is not 4k worth of damage. As a reply to yours. The insurance may make the final valuation of the vehicle. But they do using the ccc report you provide them. You wrote in the frame is twisted. It’s not. The brackets holding the reinforcement bar behind the number are. You added hours for paint after I explained that there was no reason to paint because you can’t apply the bed liner to the vehicle. You told me you were going to pull the front corner of the fender. Then wrote in a replacement fender that you wouldn’t have been able to make match because your not allowed to cut the fenders and add the flares I did. Said to replace the entire setina push bumper. When it only needs the 90$ bracket kit. If you couldn’t work on a custom vehicle. You should have just said that when I brought the car. You flat out lied. Because you saw ccc was getting close to 60% so you added and went past it for your margins. How do I know this? Because I’m an I car certified estimator and a former body tech who has a degree in concours automotive restoration. The fact is. You were more worried about your bottom dollar than your customer

Likely to Recommend - 0.5/5.0 -

Why would I recommend a shop that added 2000$ worth of damage to the repair order that didn’t need to be there. You people hurt me and my family by over valuing what needed to be done. You actively put this disabled veteran on a fixed income in a financial hardship that’s going to take me years to recover from. You can blame the insurance company if you want. They blame you. It’s awsome for customers when businesses take no accountability.

Repair Quality - 0.5/5.0 -

I’ll never use your service shops or dealers again. You over wrote my vehicle estimate by 2000$ causing my insurance to deem my repairable vehicle a total loss. And you wrote in things you wouldn’t have even been able to do. But hey as long as you and State Farm get your money. Who cares about bad it hurts the customer. Who also happens to be a disabled veteran from ft Riley living on a fixed income.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repair on my car was completed on time. The job that was done looked fantastic. Couldn't be happier with the work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

good people great job

Customer Service - 5.0/5.0 -

Good People Great job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great and quick service.

My Experience - 5.0/5.0 -

Extremely nice and helpful people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent!!

Customer Service - 5.0/5.0 -

Always pleasant

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All the repairs were done in a timely manner

Customer Service - 4.5/5.0 -

They called one day to say the car was done and I found out it was not done

Returned Clean

My Experience - 5.0/5.0 -

Very easy and great to work with. I will recommend you all. 😉

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean