Jim Hardman Buick Gmc, Inc.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Paint already showing small chip on corner of bumper

Customer Service - 1.5/5.0 -

Came to pick up vehicle; was asked if I wanted someone to go over repairs; I did; however no one did that. Also was just given the keys and said the vehicle was somewhere around the side of the building. It wasn’t even pulled up front for me nor was the vehicle clean. There was shop sanding dust (yellow) all over the inside. I have the keys back and said I would return in an hour and someone needed to clean it. When I got back there was still tons of yellow dust all over the dash, back seat; carpet and heads up display. I ended up taking the vehicle to have someone clean it professionally. Unacceptable Espc after a 7K+ repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

So far very satisfied the customer service, the body work and the paint job was excellent. Just waiting to see if the rear window leaks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The entire repair process was painless. Jason and team were professional, informed, and efficient. I hope I dont need it, but I would return to Hardman just because of those two.

Likely to Recommend - 5.0/5.0 -

I have already recommended your team to friends and family!

Repair Quality - 5.0/5.0 -

Jason and the Intake Coordinator (I cant remember her name) were an excellent representation of professionalism and efficiency. I don't think the experience could have went any better.

Customer Service - 5.0/5.0 -

Again the Team provided an amazing experience. I was impressed

My Experience - 5.0/5.0 -

Professional and quick! Looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for being honest and always communicating with me about the repairs on my car. You made a difficult situation more bearable and I really appreciate it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Jason did a great job managing my repair. The back of my car looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jason did a great job on my car

Customer Service - 5.0/5.0 -

I sent a comment earlier but will write it down again. Great service. Card looks good as new, even the back that had a deep scratch. Thank you for taking the time to make sure the car looks tip top.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

After repairs, as of today, front left turn signal not working. Repair shop states couldn’t calibrate blind spot sensors, stated because of after market windshield. I didn’t fully understand at the time, but know I do…. These sensors were fully operational when I brought in for repairs. The sensors were functioning the day I brought it in. Now they don’t. Very nice staff and helpful.

Customer Service - 5.0/5.0 -

Very helpful and professional.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Car looks like new. Done in time quoted!

Likely to Recommend - 5.0/5.0 -

I appreciate the service. My rental vehicle was returned for me- above and beyond !

Repair Quality - 5.0/5.0 -

Great service. Car looks great and finished in the time projected!

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Called and told truck was ready to pick up. There are chips and scratches still in the paint near where the repair work was done. Had to leave it onsite even after paying so the work could be actually finished this time.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your dealership was very helpful and professional with my repair. I was very impressed and happy with the results. Great experience made this repair process very easy. Thanks for your help. Bob

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience with your dealership. Everything handled professionally and great experience for my vehicle repair your team made this repair happen to my complete satisfaction. Thank you

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0