Jim Hardman Buick Gmc, Inc.

My Experience - 5.0/5.0 -

Awesome job!

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I’m not happy that it took 26 days & that the painting was done at the end. I feel it might have saved time if it had been painted sooner.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

I completed this survey already.

Customer Service - 5.0/5.0 -

None

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

parts took a long time but I understand that is out of your control. nice employees. looks better than b4 accident. professional job!!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Am grateful that you'll where able to work on my car and fix it ,may God bless you'll for being able to help his people. Thank you

Customer Service - 5.0/5.0 -

The worker there was very friendly ,kind and when t above to clean my car,I thank you'll for blessing me with your kindness.

My Experience - 5.0/5.0 -

I was very satisfied with the repairs that were done to my vehicle. Not only was I satisfied with the outcome of the repars to my vehicle, was pleasantly satisfied with the staff. The treated me very well, answering all my question, and kept me updated on my vehicle. I am so happy I decided to go with Jim Hardman Buick Collision. Everyone I came in contact with was very professional and I can say they represented the collision shop and the dealership well. Thank you all.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was helpful and informative. This is so important to have communication with those who you are doing business with.

My Experience - 5.0/5.0 -

This is the second time that I’ve brought my car there for repairs and I would totally recommend it to everyone!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The repair itself is fine, but I had to take it back (twice) to have the process completed. Upon picking it up the first time, I noticed that the mirror shell was still cracked. It had to be ordered, so I had to take it back a second time. Then, the technician noticed that the mirror was cracked, so I had to take it back a third time to have that repaired. As stated, the repairs itself were fine, but it would've been great if they could've all been done at once.

Likely to Recommend - 5.0/5.0 -

Always have been our go to place.

Repair Quality - 5.0/5.0 -

Great customer service. We had my wife’s Acadia repaired after an accident. Outstanding repair and communication.

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

Have have consider a return visit

Repair Quality - 4.0/5.0 -

Repairs took much too long.

Customer Service - 4.5/5.0 -

William, did a good job in trying to keep me informed of repair issues

Returned Clean

Likely to Recommend - 0.5/5.0 -

I will never recommend them. But I will tell everyone just how poorly I was treated

Repair Quality - 1.0/5.0 -

My repair estimate said that it would take 15 days to repair. After 6 days i recieved notification from Geico that i missed my inspection appointment because Jim Hardeman never entered my estimate. They had my car for 36 days, exhausting my rental coverage with ZERO updates or reasons why it was delayed. My car sat in the same spot i put it in for over a week before it was even moved. When my insurance notified me my rental coverage was going to end i called and was told by William that he would cover the rental until my car was repaired. I advised that it still had to go to Nissan to have the transmission inspected/repaired and he assured me that he would cover the cost of the rental until i got my car back. He didn't send the PO to enterprise rental until i called when i was billed for the car. At which time he again assured me Jim Hardeman would cover the rental cost until I got my car back after the transmission was repaired. However, once my car was repair at his shop he said he would only cover for 5 days. My car was not completed in 5 days it took that time to get the inspection done and the repair approved. So i was left to pay for the rental that would have neen covered had they not waited to input the estimate into the system and then took 30 days to complete a repair that should have taken 15 days. My windshield was replaced and now my auto high beams do not work and the impact indicator light is blinking. I will never use Hardeman for anything EVER again.

Customer Service - 0.5/5.0 -

What customer service

My Experience - 0.0/5.0 -

It took over 5 weeks for repair. Was given dishonest information regarding status of car . It was promised to be ready twice and then not with no one reaching out to say it . ( both times) communication was solely our effort. Today I realized four holes were put in front bumper for plate mount.. of which I don’t have .. so the 4,000 repair has 4 holes in it !!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Because the multiple time I had to take it back

Repair Quality - 3.0/5.0 -

Had to bring back 3 times after they said it were fixed .because the bumper was not right they said they had to get a new bumper And it still need a Justin right now. Really bad experience.

Customer Service - 4.0/5.0 -

I worked it with him

Returned Clean

My Experience - 5.0/5.0 -

Jim Hardman did a great job on my truck! The staff was very nice, courteous and detailed, if I have anything else that needs to be done, I will be using them again, plus their work is guaranteed!

My Experience - 0.0/5.0 -

I was not happy my car sat on the lot for a week before they even looked at it after they gave me an appointment I kept. I also only got updates when I called. And it took 5 weeks to get my car back.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0