Jim's Collision
In operation 72 years.
Jim's Collision Shop has been in business for over 70 years on the east side of Detroit. Our goal is to provide high quality repairs on a timely basis. We provide no charge loaners, so our customers don't have to worry while repairs are being completed. Jim's Collision is the largest privately owned collision repair shop in Detroit since 1952, with over 70 years’ experience. We are I-Car Gold Certified. We offer Free Loaner Vehicles & courtesy pick n drop. Free Estimates. Staffed with ASE-certified experienced technicians for the body, paint, and mechanical repairs. Lifetime warranty – we stand behind our work! Experienced, friendly, and professional staff for best customer service. Provide hassle-free insurance processing for customers. Jim’s Collision offers competitive pricing in the market. Towing service available on request. We provide a one-stop shop for our customers for all their needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice repair Told.id have it Friday more than once but didn't get it until.monday
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent. Only issue is I was told Friday but turned out to be Monday so had to deal with no car for weekend
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Just because of the customer service alone
Repair Quality - 0.5/5.0 -
You gave front end alignment but one wheel alignment and charged me $106.00. My truck drove horrible going out if town. I had to bring my truck back to get two wheels alignment and was charged another $106.00. The ladies at the front desk was rude and very nasty towards me and told me not to bring my truck back to this company again. The one with the black quote u quote cussed me out about me and me bringing my truck there to be serviced. I have never been treated like this before from no company and for her to talk the way she did to me as a customer was not professional and uncalled for when I wad spending me money with them. Anything could have happened on the road and i had my newborn grandson with me and my truck wasn't done right the first time. Good customer service is hard to find or was it because I am black.
Customer Service - 0.5/5.0 -
Worst customer service in the world
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They got my truck done in a timely manner. Very pleased
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Super professional, very knowledgeable and my vehicle looks, the parts they repaired, brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Body work is excellent; dealt with insurance company
Customer Service - 5.0/5.0 -
There was a problem with the electrical system which they fixed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Above and beyond in both the quality of work and customer service.
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
It’s been 5 weeks and they are not even close to being done.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very thing went. Well
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Allstate recommended Jim's as a claimed repair. It has been in for a warrantee repair of a shoddy job.... Our vehicle was supposed to be returned to us more than 2 weeks ago, the shop initiated unauthorized work on the vehicle on a new claim and now we are stuck waiting on them to return the car back to us. Customer service is terrible, receptionist is unprofessional and rude. Marshall (the manager) is much better, but still working within the limited constraints of this establishment.
Customer Service - 0.5/5.0 -
Unprofessional and rude. I have been hang up upon, comments made about my accent and questions raised about my country of origin. Delivery date has been moved several times.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work With good communication on progress of car repair.
Customer Service - 5.0/5.0 -
Always pleasant
Returned Clean
Likely to Recommend - 1.5/5.0 -
I have not received my vehicle back yet so that will depend on how it’s returned to me
Repair Quality - 1.5/5.0 -
Jim’s Collision still has my vehicle so I really can’t give the quality of work a grade at this time
Customer Service - 2.5/5.0 -
Everyone has been professional towards me, but really hasn’t had too many interactions with anyone
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job Helped communicate with insurance. Communicated with me well as well
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Same answer
Repair Quality - 0.5/5.0 -
For a parts place, it has taken waaaay toooo long to get my vehicle repaired!!
Customer Service - 1.0/5.0 -
Very little communication or updates...unprofessional. I returned bc of my first experience with this shop. This time customer service has been underwhelming!!!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great staff, service, etc.!
Customer Service - 5.0/5.0 -
very nice & helpful staff!