Jim's Collision
In operation 72 years.
Jim's Collision Shop has been in business for over 70 years on the east side of Detroit. Our goal is to provide high quality repairs on a timely basis. We provide no charge loaners, so our customers don't have to worry while repairs are being completed. Jim's Collision is the largest privately owned collision repair shop in Detroit since 1952, with over 70 years’ experience. We are I-Car Gold Certified. We offer Free Loaner Vehicles & courtesy pick n drop. Free Estimates. Staffed with ASE-certified experienced technicians for the body, paint, and mechanical repairs. Lifetime warranty – we stand behind our work! Experienced, friendly, and professional staff for best customer service. Provide hassle-free insurance processing for customers. Jim’s Collision offers competitive pricing in the market. Towing service available on request. We provide a one-stop shop for our customers for all their needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Above and beyond in both the quality of work and customer service.
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
It’s been 5 weeks and they are not even close to being done.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very thing went. Well
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Allstate recommended Jim's as a claimed repair. It has been in for a warrantee repair of a shoddy job.... Our vehicle was supposed to be returned to us more than 2 weeks ago, the shop initiated unauthorized work on the vehicle on a new claim and now we are stuck waiting on them to return the car back to us. Customer service is terrible, receptionist is unprofessional and rude. Marshall (the manager) is much better, but still working within the limited constraints of this establishment.
Customer Service - 0.5/5.0 -
Unprofessional and rude. I have been hang up upon, comments made about my accent and questions raised about my country of origin. Delivery date has been moved several times.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work With good communication on progress of car repair.
Customer Service - 5.0/5.0 -
Always pleasant
Returned Clean
Likely to Recommend - 1.5/5.0 -
I have not received my vehicle back yet so that will depend on how it’s returned to me
Repair Quality - 1.5/5.0 -
Jim’s Collision still has my vehicle so I really can’t give the quality of work a grade at this time
Customer Service - 2.5/5.0 -
Everyone has been professional towards me, but really hasn’t had too many interactions with anyone
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job Helped communicate with insurance. Communicated with me well as well
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Same answer
Repair Quality - 0.5/5.0 -
For a parts place, it has taken waaaay toooo long to get my vehicle repaired!!
Customer Service - 1.0/5.0 -
Very little communication or updates...unprofessional. I returned bc of my first experience with this shop. This time customer service has been underwhelming!!!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great staff, service, etc.!
Customer Service - 5.0/5.0 -
very nice & helpful staff!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, great customer service. Fair pricing. Had no idea this shop was here. Will refer family and friends for their repair needs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Second time using and work has been completed but would be hesitant based on a few of the issues this go-round and with communication.
Repair Quality - 3.0/5.0 -
Car is running well. Having to bring car back to window tint (after mentioning/reminding about it on the phone 2-3 times in person or on the phone) was frustrating. Also needed to bring back to have steering wheel realigned. Also, would have expected a new FOB/key combo that worked rather than needing a secondary key now.
Customer Service - 3.5/5.0 -
They were polite and courteous. Felt a few times that I was having to initiate the contact for follow-ups when expecting contact
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend 👌 people to come to this shop
Repair Quality - 5.0/5.0 -
10 Jim Collison very per professional on the job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Despite some setbacks would recommend shop
Repair Quality - 4.5/5.0 -
Although I waited for repairs work quality was excellent
Customer Service - 4.5/5.0 -
Was satisfied with the ambience of service staff
Likely to Recommend - 5.0/5.0 -
Professional, efficient, helpful, caring
Repair Quality - 5.0/5.0 -
I appreciate the excellent service. I wrote a review on google. Five stars with positive comments.
Customer Service - 5.0/5.0 -
I appreciate the excellent service. I wrote a review on google. Five stars with positive comments.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and also supplied a loaner car with the exception of full coverage insurance. I would definitely use their service again.