Jm Pacific Auto Body. Inc

4.8 (82reviews)
96%
851 Mapunapuna St,  Honolulu,  HI  96819
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In operation 21 years.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (82)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its high-quality repairs, with many noting their vehicles were returned looking as good as new, including unexpected interior and exterior cleaning. The staff is widely recognized for being friendly, professional, and courteous. Timeliness is a strong highlight, with numerous customers noting their vehicles were completed ahead of schedule. Regular progress updates throughout the repair process were appreciated by many customers. A few customers noted areas for improvement, including minor paint inconsistencies, incomplete body work on certain areas, and isolated communication challenges during the repair process, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"I am 100% satisfied with the repairs . They were all so nice when we came in to drop off the vehicle . I ..." Read more
"... timely manner, communication was seamless and the repairs were done with precision." Read more
"... place from front to the back. Price reasonable, and excellent work to my vehicle! I really am very thankful and appreciate the friendly staffs and their hard ..." Read more
"They worked quickly, repaired my car very well, and matched the color perfectly. Im very satisfied with the service"
"They repaired my car quickly and did a great job. I'm very happy with the results."
"Finished far ahead of time. I never required a rental car as it took The far less time than I expected."
"They did an excellent job, quick and efficient. I drop it off and the next day I got back my truck. Staff are ..." Read more
"Before ! Which i loved ! They worked really fast and still everything was nicely & carefullt done ."
"It was ready within the same week as dropping it off."
"Kept me very well informed and was done sooner than expected. Thank you very much!"
"Easiest communication ever. They were quick to respond and were able to answer all of my questions."
"Kept me very well informed and was done sooner than expected. Thank you very much!"
"Phone calls each step Of the way to let me know the findings and repair stage."
"Kept me informed of repair progress, Weekly!"
"... appreciate the great quality of the repair and the frequent updates of the repair status" Read more

Likely to Recommend

Absolutely would recommend JM Pacific auto body repair shop. In fact I told all my co workers and friends how well service repairs and experience went beyond my expectations. Very pleased.

Repair Quality

I am absolutely grateful for the service provided from JM Pacific Auto Body they were a pleasure from the very start until repairs were completed. Greet service and workmanship.

Customer Service

Great customer service very professional and pleasant to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing job and quick turn around time!

Customer Service

They were on point and very quick and transparent with their plan of action and walking me through the estimate

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They fixed all the scratches not related to the accident. I am so glad they did it. I recommend this body collision shop. Thank you very much.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would highly recommend

Repair Quality

Excellent work except color just a little ofg!

Customer Service

Excellent work except color just a little ofg!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kelsey the office manager is very nice & polite. She's knowledgeable & esp. the repairman who's incharge did a great job. Thank you so much. Rogelio

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There were some paint issues.

Customer Service

The staff is nice and responsive!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

"They repaired my car quickly and did a great job. I'm very happy with the results."

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you Kelsey and staff for a job well done. I love that my car is back to normal and thank you for repairing my car in a timely manner

Customer Service

Great service, thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Stacy at the front desk gets a 10 highly efficient Great with communications. I commend her for an excellent job. First work done door and rear fender excellent. Second work done partial bumper replacement excellent. Third work done repainting roof. This is why they got an eight instead of 10 had to go back a few times to get it right I’m kind of a perfectionist. The co-owner Mun hope I got the spelling of his name right, worked very hard to make sure everything came out right. I appreciate his efforts.They covered the Rent-A-Car for a day. In the end, they made it right. Good company to go with and they guarantee their work. Mahalo

Customer Service

Kind, courteous, attentive and they make every effort to make everything right.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you for the opportunity to express our extreme satisfaction with the work by JM Pacific AutoBody. We appreciate Kelcey, Roy and team for the processional handling of our repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was so friendly and professional. I appreciate the great quality of the repair and the frequent updates of the repair status

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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