Jm Pacific Auto Body. Inc

4.8 (78reviews)

96%

(808) 845-7722

851 Mapunapuna St, Honolulu, HI 96819

96%

See Photos

851 Mapunapuna St
Honolulu, HI 96819

Get Directions Email

About Jm Pacific Auto Body. Inc

See Photos

851 Mapunapuna St
Honolulu, HI 96819

Get Directions Email

In operation 21 years.

Services

Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:00 pm
Tue	8:00 am - 4:00 pm
Wed	8:00 am - 4:00 pm
Thu	8:00 am - 4:00 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Reviews (78)

Sort By:
Newest
Rating

78 Customers Rated

5 Stars

87.2% Complete

(68)
4 Stars

5.1% Complete

(4)
3 Stars

6.4% Complete

(5)
2 Stars

1.3% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently express high satisfaction with the quality of repairs, describing results as good as new, precise, and professionally executed. Many highlight the shop's attention to detail, including unexpected complimentary interior and exterior cleaning that left a strong positive impression. Timeliness is frequently praised, with numerous customers noting their vehicles were completed ahead of schedule. Communication throughout the repair process is widely appreciated, with customers valuing regular updates that kept them well-informed at every stage. A few customers noted minor areas for improvement, including occasional paint concerns, interior cleanliness after repairs, and isolated instances where communication or paperwork handling could be smoother, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"I am 100% satisfied with the repairs . They were all so nice when we came in to drop off the vehicle . I ..." Read more

"... timely manner, communication was seamless and the repairs were done with precision." Read more

"They worked quickly, repaired my car very well, and matched the color perfectly. Im very satisfied with the service"

"... were completed one day earlier than expected. The job was done really well and looks as good as new." Read more

"... was so friendly and professional. I appreciate the great quality of the repair and the frequent updates of the repair status" Read more

"Finished far ahead of time. I never required a rental car as it took The far less time than I expected."

"Dropped it off and the very next day I picked it up."

"It was ready within the same week as dropping it off."

"The workers were all very friendly and helpful. The repairs were completed one day earlier than expected. The job was done really well and looks as good as ..." Read more

"Before ! Which i loved ! They worked really fast and still everything was nicely & carefullt done ."

"Easiest communication ever. They were quick to respond and were able to answer all of my questions."

"Phone calls each step Of the way to let me know the findings and repair stage."

"Communication was excellent throughout the entire insurance and repair process. Shop is clean and workmanship ..." Read more

"Kept me informed of repair progress, Weekly!"

"Kept me very well informed and was done sooner than expected. Thank you very much!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I am 100% satisfied with the repairs . They were all so nice when we came in to drop off the vehicle . I ..." Read more

"... timely manner, communication was seamless and the repairs were done with precision." Read more

"They worked quickly, repaired my car very well, and matched the color perfectly. Im very satisfied with the service"

"... were completed one day earlier than expected. The job was done really well and looks as good as new." Read more

"... was so friendly and professional. I appreciate the great quality of the repair and the frequent updates of the repair status" Read more

"Finished far ahead of time. I never required a rental car as it took The far less time than I expected."

"Dropped it off and the very next day I picked it up."

"It was ready within the same week as dropping it off."

"The workers were all very friendly and helpful. The repairs were completed one day earlier than expected. The job was done really well and looks as good as ..." Read more

"Before ! Which i loved ! They worked really fast and still everything was nicely & carefullt done ."

"Easiest communication ever. They were quick to respond and were able to answer all of my questions."

"Phone calls each step Of the way to let me know the findings and repair stage."

"Communication was excellent throughout the entire insurance and repair process. Shop is clean and workmanship ..." Read more

"Kept me informed of repair progress, Weekly!"

"Kept me very well informed and was done sooner than expected. Thank you very much!"

Antonio (Kia owner) reviewed 7/22/26

Mervin (Toyota owner) reviewed 7/14/26

Memory (Chevrolet owner) reviewed 7/6/26

They fixed all the scratches not related to the accident. I am so glad they did it. I recommend this body collision shop. Thank you very much.

Loretta (Kia owner) reviewed 7/2/26

Would highly recommend

Excellent work except color just a little ofg!

Rogelio (Lexus owner) reviewed 6/26/26

Kelsey the office manager is very nice & polite. She's knowledgeable & esp. the repairman who's incharge did a great job. Thank you so much. Rogelio

Liezl (Toyota owner) reviewed 6/23/26

Emily (Subaru owner) reviewed 6/15/26

There were some paint issues.

The staff is nice and responsive!

Anthony (Toyota owner) reviewed 6/13/26

Jee Hui (Lexus owner) reviewed 6/3/26

"They repaired my car quickly and did a great job. I'm very happy with the results."

Carole (Honda owner) reviewed 5/21/26

Thank you Kelsey and staff for a job well done. I love that my car is back to normal and thank you for repairing my car in a timely manner

Great service, thank you

Charles (Toyota owner) reviewed 5/21/26

Stacy at the front desk gets a 10 highly efficient Great with communications. I commend her for an excellent job. First work done door and rear fender excellent. Second work done partial bumper replacement excellent. Third work done repainting roof. This is why they got an eight instead of 10 had to go back a few times to get it right I’m kind of a perfectionist. The co-owner Mun hope I got the spelling of his name right, worked very hard to make sure everything came out right. I appreciate his efforts.They covered the Rent-A-Car for a day. In the end, they made it right. Good company to go with and they guarantee their work. Mahalo

Kind, courteous, attentive and they make every effort to make everything right.

Charles (Toyota owner) reviewed 4/21/26

Stanley (Toyota owner) reviewed 4/15/26

Thank you for the opportunity to express our extreme satisfaction with the work by JM Pacific AutoBody. We appreciate Kelcey, Roy and team for the processional handling of our repairs.

Karen (Toyota owner) reviewed 4/8/26

Everyone was so friendly and professional. I appreciate the great quality of the repair and the frequent updates of the repair status

Samantha (Toyota owner) reviewed 3/31/26

Eric (Honda owner) reviewed 3/18/26

Christine (Ford owner) reviewed 3/12/26

Jee Hui (Lexus owner) reviewed 3/9/26

They worked quickly, repaired my car very well, and matched the color perfectly. I’m very satisfied with the service

Very kind

Rebekah (Mercedes-Benz owner) reviewed 3/2/26

Service was good, Kelsey was great. Body work on hood still dented. I know it’s a tough spot, but I was hoping they could correct all evidence of damage.

Darryl (Toyota owner) reviewed 2/23/26

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Jm Pacific Auto Body. Inc

About Jm Pacific Auto Body. Inc

Reviews (78)

78 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean