Joe Basil Chevrolet

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

Overall the work on my car was good. I’m disappointed that my husband advised the office of an issue on the interior of my car, a rattling we noticed after the accident that was never addressed or taken care of.

Customer Service - 3.0/5.0 -

The team overall was helpful and kept us informed.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0 -

Repair looks good

Customer Service - 3.5/5.0 -

Friendly although every time I was given a date of completion, it was changed the day before adding another week, very frustrating

Likely to Recommend - 0.5/5.0 -

Not timely and got car back with an issue it didn’t have before

Repair Quality - 1.5/5.0 -

Took 4 extra weeks to complete my car… they threw all my stuff and parts in the back seat when I got car back the back passenger window inoperable when I called to tell them they broke it they said it was not them and not their issue or covered by them absolutely insane

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Never be back for repairs or to even to buy a car.

Repair Quality - 0.5/5.0 -

Completely dissatisfied with time-line. They had my car for 8 weeks

Customer Service - 0.5/5.0 -

Did not care for the technician in charge of my repairs. I did like that Jordan and Briana helped me with loaning me a car and Briana keeping an eye on it for me.

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.0/5.0 -

Lack of communication. Was told 7 days for repair. On the 10th day car had not been touched due to waiting on parts. I went in to pick it up because I hadn't heard anything. Asked to discuss with the person in charge to see what the hold up was but was notified he was on his lunch break and that he would call me but he never did. Eventually my car was towed to the Genesis dealer for recalibrations. Rather than waiting for Basil to tow the car to their shop for pickup I needed my car so I went to the dealer and picked it up myself.

My Experience - 5.0/5.0 -

always a good experience at Joe Basil Chevrolet especially the collision shop. This month has been great. Bree and Jordynn are on top of things throughout my experience. What Jim Senior and what Jim Junior are doing is appreciated by all the customers. Loyalty and commitment to the customer is always evident.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome work and attention to detail!

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

The staff was very friendly and kept me informed about my vehicle I was very satisfied with the service at Joe Basil Chevrolet

Likely to Recommend - 5.0/5.0 -

B.chev r the best

Repair Quality - 5.0/5.0 -

Staff was very kind and Joe Basil did a great job repairing my car

Customer Service - 5.0/5.0 -

When I pick up my Trax the repair that was done look great u all washed my Trax I was very satisfied with everything that was done

My Experience - 5.0/5.0 -

Excellent Experience I recently had my brand-new car repaired at Joe Basil after a deer ran into it, and I couldn’t have been more impressed with the entire experience. From start to finish, everyone was amazing. They kept me updated every other day by either text message or phone call, so I always knew exactly what was happening with my car. The girls I worked with were especially wonderful—responsive, friendly, and always willing to answer my questions. Having a brand-new car damaged is stressful enough, but Joe Basil made the repair process so much easier and less stressful. I truly appreciate the excellent communication and customer service. I would absolutely recommend Joe Basil to anyone who needs their vehicle repaired!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were amazing I loved how they kept me informed throughout the whole process

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

No Comment

Repair Quality - 4.0/5.0 -

It took a couple of weeks to get our vehicle back from being repaired but over all the work was satisfactory

Customer Service - 3.5/5.0 -

The customer service was okay but we had ran into an issue because of a betterment fee but that was eventually ironed out before the end of the day when we finally picked our vehicle up.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Collision work, Accessory installation, Paint, New car purchases etc. Totally satisfied with Joe Basil Chevrolet

Repair Quality - 5.0/5.0 -

Ease of drop off and pick up, satisfied with the repairs and the constant communication & updates from Stephanie

Customer Service - 5.0/5.0 -

Stephanie was great, Brianna was helpful too. I was updated on the progress of my repairs by Stephanie. Totally satisfied with my choice of Joe Basil Chevrolet to repair my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Took a very long time to get my car back because parts were on back and I would have performed to be told after further exam to take my car back and bring it back when the parts were in..

Customer Service - 0.5/5.0 -

Excellent, especially Mitch who kept me up with what progress was being made

Returned Clean