Joe Basil Chevrolet

4.5 (1,581reviews)
93%
5111 Transit Rd,  Depew,  NY  14043

In operation 56 years, 41 years at this location.

Having a collision or any type problem with your vehicle can be an inconvenience and stressful, but we will try to help in any way we can to relieve some of the inconvenience and stress. Any questions please feel free to call or stop by in person and we will steer you in the right direction. We work on any make or model vehicles including Chevrolet, Ford, Lincoln Mercury, Toyota, Volkswagen, Saab, BMW, Buick, Pontiac and more.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 5:00 pm
* Holiday hours may differ.
GM
GM Electric Vehicles
I-Car

Reviews (1,581)

Customers say
Overall Customer Satisfaction
Customers consistently praise the collision shop for excellent communication and regular updates throughout the repair process. The staff is frequently described as friendly, professional, and helpful, with many customers appreciating the proactive text and phone updates. Quality of repairs is generally highly rated, with vehicles often looking like new upon completion. While some customers experienced delays due to parts availability or additional damage discovery, the majority appreciated being kept informed about timeline changes. The team's customer service approach, including assistance with rental arrangements and insurance coordination, receives strong positive feedback. Several customers specifically mention returning for future services or recommending the shop to others.
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"Amazing experience all around ! And beautiful work!! Couldnt ask for a better place to have done my work!!!"
"My Chevy looks great. All shiny and clean. You would not even notice that it had damage. The ..." Read more
"The repair looks great Everyone in the collision group was very friendly and very helpful through ..." Read more
"My car looks new"
"Excellent job, Truck looked brand new"
"Called with updates regularly and the women in the office were very friendly and it was over all a great ..." Read more
"Staff updated me at least twice a week."
"The team communicated with me so well and provided me with updates x2 weekly."
"They kept me informed either via text or through phone calls"
"not as often as wanted, I was always calling them for updates"

Likely to Recommend

Repair Quality

Took a very long time to get my car back because parts were on back and I would have performed to be told after further exam to take my car back and bring it back when the parts were in..

Customer Service

Excellent, especially Mitch who kept me up with what progress was being made

Returned Clean

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Took 8 weeks. Repairs are incomplete

Customer Service

Took 8 weeks

Returned Clean

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Beautiful job

Customer Service

They kept me informed

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Returned Clean

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My Experience

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Repair Quality

Key fobs no longer work Passenger AC and rear AC no longer work Skid plate/protective plate loose from bottom of car Paint/ film coming off the door

Customer Service

Always had me updated as my car was getting fixed

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Despite some delays, I was very satisfied.

Repair Quality

Repair is well done. Associates were courteous, friendly, communicated well. Brian kept me updated as my car was in tge process. Gyllian took great care to get me a loaner that was comfortable to drive for me. Very satisfied.

Customer Service

See previous comments in last section.

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Repair Quality

Looks great-there was a great deal of damage and The collision department at Joe Basil made it look showroom new. Thank you

Customer Service

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Not first time using Basil, always satisfied.

Repair Quality

Have a minor issue still requiring repair

Customer Service

Timely, professional, informative, and friendly.

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Returned Clean

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Mitch and his team were fantastic! They kept me well-informed throughout the entire process of getting my truck fixed. I’m thoroughly satisfied with the services they provided. Thank you so much for all your help!

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