Joe Basil Chevrolet

4.5 (1,592reviews)
92%
5111 Transit Rd,  Depew,  NY  14043

In operation 56 years, 41 years at this location.

Having a collision or any type problem with your vehicle can be an inconvenience and stressful, but we will try to help in any way we can to relieve some of the inconvenience and stress. Any questions please feel free to call or stop by in person and we will steer you in the right direction. We work on any make or model vehicles including Chevrolet, Ford, Lincoln Mercury, Toyota, Volkswagen, Saab, BMW, Buick, Pontiac and more.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 5:00 pm
* Holiday hours may differ.
GM
GM Electric Vehicles
I-Car

Reviews (1,592)

My Experience

Likely to Recommend

Repair Quality

Joe Basil Chevrolet repaired my car in a fast timely manner I am very thankful for them

Customer Service

My Experience

I had my car there numerous weeks and since it was in the shop when we bought it we had paid extra for paint touch up for 5 years and the spots I thought was going to be fixed and picked it up and saw a spot that was not touched up !!

Likely to Recommend

Repair Quality

The car was in the shop for along time and we took out the extra warranty for paint touch-up and they were not all touched up .But overall everything thing else was good.

Customer Service

My Experience

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Repair Quality

I have nothing but positive experiences with basil. THANK YOU!

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Returned Clean

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Repair Quality

The service was great.

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Returned Clean

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Customer Service

They did a good job in a good amount of time.

My Experience

You had my truck too long

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

My audio is on off so I will call Joe Basil Collision to see if they can help me.

Customer Service

One employee told me my car would be done on the 10th. The car needed a part. She never told me. The car was ready on the 26th.

My Experience

Brianna and other lady were very helpful and gracious!!! Many thanks to your entire staff!!!

Likely to Recommend

Repair Quality

Brianna was very accommodating and thoughtful. It made a difficult time so much easier!! I can't thank you enough for having such a wonderful team!!!

Customer Service

Returned Clean

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Returned Clean

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My Experience

Although the repair took quite some time due to having to order parts everything was done well. Brooke was very helpful and understanding throughout the whole process. When my rental ran out from the insurance, they offered me a rental from them at no cost for the last two weeks! I enjoyed getting the text updates so I did not have to call and check on the status. Great service from everyone all around!

Likely to Recommend

Repair Quality

Everyone was very friendly and nice.

Customer Service

Brooke was very helpful in getting a rental for me at no cost when my time ran out on my insurance claim since the car took longer than expected to repair

Returned Clean

My Experience

I am happy with the repair work on my damaged door. It looks brand new, like it was not even in an accident. Also, I was very happy to be able to pick up my vehicle today, seeing that I received a text several days ago that it wouldn’t be done until next Tuesday

Likely to Recommend

Repair Quality

Great work on my vehicle

Customer Service

10 Best customer service I have ever had.Haylee was absolutely amazing. She had no idea how much I needed my vehicle for day to day work and to get my mom to cancer treatments on Fridays, she just made sure I had the absolute best care. I came in for an estimate on my vehicle damage and was concerned that I should not drive my suv because of a constant fan going on. Haylee made sure a tech looked at my vehicle right away who confirmed I should not drive it and explained why. Haylee jumped right into action to try and get parts asap to get my car fixed. She was able to confirm a few parts that would at least make my vehicle driveable , other parts would be ready at a later date. She got me a ride home and had my car fixed the next day AND she was able yo track down the front grill I needed- getting my car fixed without any need to come back. Haylee was so wonderful- her great customer service and acts of kindness made my life so much easier, and she had no idea - she just simply did an amazing job. Thank you Haylee!

My Experience

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