Joe Basil Chevrolet

4.5 (1,592reviews)
93%
5111 Transit Rd,  Depew,  NY  14043

In operation 56 years, 41 years at this location.

Having a collision or any type problem with your vehicle can be an inconvenience and stressful, but we will try to help in any way we can to relieve some of the inconvenience and stress. Any questions please feel free to call or stop by in person and we will steer you in the right direction. We work on any make or model vehicles including Chevrolet, Ford, Lincoln Mercury, Toyota, Volkswagen, Saab, BMW, Buick, Pontiac and more.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterpriseยฎ
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 5:00 pm
* Holiday hours may differ.
GM
GM Electric Vehicles
I-Car

Reviews (1,592)

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Car looks like new

My Experience

They kept me updated on the progress of my repairs

Likely to Recommend

Repair Quality

I was kept informed often about the progress of my vehicle.

Customer Service

I appreciated them, keeping me informed of the progress on my vehicle .

Likely to Recommend

Repair Quality

I was very satisfied with the repair, but when I picked my car up, the inside had been unnecessarily doused in some sort of fabreeze or air freshener and the smell has caused me horrible headaches. The repair was to the outside of my car so Iโ€™m not sure why the inside needed to be sprayed. Please be mindful that these fragrances can be very irritating to people- they can trigger migraines and asthma attacks. Iโ€™ve had my windows down all day Saturday and Sunday and still canโ€™t get the smell out of my car.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

From what I can tell the collision team did a great job. Brianna Horvatis the Collision Shop Advisor was very professional and kept me well informed through the whole process. I am very disastisfied with whoever was handling the distribution of the new headlight for my 2020 subaru imprezza. Bri called me everyday for 2 weeks to tell me she spoke with the distributor and the headlight should be there tomorrow we promiseโ€ฆonly for it to not show up and then delay another dayโ€ฆtomorrow for sure guys im serious this time!!!! I canโ€™t imagine theyโ€™re lying to Bri but it was extremely frustrating and unprofessional to have a promised deadline change every day for 2 weeks. I would complain to them if I could.

Likely to Recommend

With the delay in ordering parts and the trash in my trunk i will be going elsewhere for my work

Repair Quality

I did not interact with any of the techs so i canโ€™t speak to their professionalism, but the collision service appears to be satisfactory. I am giving a low rating because a significant amount of broken parts were left in my trunk.

Customer Service

I did not talk to a tech.

My Experience

Staff was very polite and very professional throughout this experience.

Likely to Recommend

The personnel were very responsive, knowledgeable and accomodating.

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Did a very good job on repairing the car

Customer Service

Employees Were Very nice and pkeasant

Likely to Recommend

Repair Quality

Customer Service

My Experience

Brooke was great & kept me updated as things progressed. The collision crew did a great job! I havenโ€™t had any questions regarding anything. I did not get a copy of the repairs for my records & would like one gif my records. Knowing what was actually repairs & replace would be great if I can get.

My Experience

Excellent service. 100 stars ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ

Likely to Recommend

Repair Quality

Excellent 100 stars

Customer Service

Excellent work

My Experience

Likely to Recommend

Repair Quality

Very good service and repair work

Customer Service

Likely to Recommend

Rhey kept me informed as to what was going on and what to expect

Repair Quality

Great job

Customer Service

Kept me informed

Likely to Recommend

Repair Quality

Customer Service

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Iโ€™m not sure if this is how all body shops are operating , but the amount of time it took for the vehicle to be done VS the 8 days they told me was not okay

Repair Quality

Quality of repair is fine

Customer Service

She was very nice

Returned Clean

Likely to Recommend

Very likely.

Repair Quality

It was a fluke accidental thing that happened with my vehicle. Although it took a very long time. The job was done to complete satisfaction and perfection, Thank you so much!!

Customer Service

Very courteous and professional

Likely to Recommend

I don't know if they're is anything that makes your a10

Repair Quality

When i close my back door it sounds tinny and rattles.

Customer Service

A few times when I called it went to voicemail. It's just annoying

My Experience

Very fast service and always kept me up to date on what was going on with the car.

Likely to Recommend

Repair Quality

Very good repair and very quick

Customer Service

Very good and explained everything well

Returned Clean

My Experience

Great job collision team

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean