Joe Hudson's Collision Center-Frederick

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Seems fine.

Customer Service - 5.0/5.0 -

Ladies in the office were friendly and knew the process well.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did a great job, however, the tech should use seat protector on light color leather as we had a very dirty seat

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Friendly concerned staff who made it clear they stand behind their work.

Likely to Recommend - 4.5/5.0 -

Not clear if another company could have done it in less time.

Repair Quality - 4.5/5.0 -

(This is Gena Lepage, Jean-Louis’ wife responding.) Not your fault, but it took longer than expected so we had out of pocket rental car expenses and a period without a car. The final product was excellent.

Customer Service - 5.0/5.0 -

All contacts polite and helpful.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already begun to sing their praises to my family and circle of friends about Joe Hudson

Repair Quality - 5.0/5.0 -

From the initial contact to the final day of pick up the staff at Joe Hudson were professional and very helpful

Customer Service - 5.0/5.0 -

The customer service for Joe Hudson was top rate and extremely helpful and informative. The ladies who interacted with me were kind and flexible.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciate the extra care my car took

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome

Customer Service - 5.0/5.0 -

Awesome

Returned Clean

My Experience - 5.0/5.0 -

I was completely satisfied with the result—my Honda looks GREAT! While the time it took was long, it was due to wait times on parts—so that's not their fault. They are super-friendly and a joy to do business with :)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Everything looks good but the emissions system problem light is on, on my vehicles

My Experience - 5.0/5.0 -

Emily was very helpful! She was polite and was great with updating me about what was going on with my vehicle during the repair process. They returned my car in a quick and efficient manner, they even washed and waxed it. Great body shop!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Don’t know yet I just got my car back and found something wrong until they fix it I wouldn’t be able tell if I was I’ll refer any of my friends or family to the shop

Repair Quality - 3.0/5.0 -

First able they estimate for $5400 and it was only outside damage. Then they increase it to 7500 + my $500 copay so total was $8000 don’t know how and why was so expensive . It took them 2 month to fix it . I have to always call to find out the status they are lagging to even call and give me a status. Didn’t like the way they delt. I got my car back but they told me that whatever work they do they give life time warranty as long I owed the car . they had done alignment but my steering wheel still little off I call and left message and waiting for the reply . I hope they don’t ask me or insurance company again Money for that .

Customer Service - 3.5/5.0 -

They didn’t give me updated I am the one have to call and get updated every time. They always say we will call you to give me updates

Likely to Recommend - 5.0/5.0 -

I was Totally satisfied with everyone i dealt with and the service

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean