Kenwood Auto Body - Frederick

4.9 (368reviews)
99%
5719 Industry Lane,  Frederick,  MD  21704
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In operation 35 years.

Kenwood Auto Body is a full-service auto body repair facility, family owned and operated for over 30 years and counting. We repair ALL makes and models and work with ALL insurance companies. Our goal at Kenwood Auto Body is to restore your vehicle to pre-accident condition or better while providing our customers timely, affordable and high-quality repairs. For as long as you own your vehicle, you can be assured your repairs at Kenwood Auto Body are guaranteed. We are proud to offer a Lifetime Guarantee on all our work and will stand behind anything we repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla
Call
Email

Reviews (368)

Customers say
Overall Customer Satisfaction
Customers consistently praised Kenwood Auto Body for exceptional service quality, outstanding communication, and impressive timeliness. Repairs were frequently described as restoring vehicles to like-new condition, with many customers delighted by unexpected interior and exterior cleaning. Regular text and phone updates throughout the repair process were highlighted as a standout feature, reducing stress and building trust. Numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned parts delays, though most acknowledged these were outside the shop's control and appreciated being kept informed. Minor concerns included occasional dust or cleanliness issues post-repair and isolated communication gaps early in the process. Overall, customers expressed high satisfaction and enthusiastically recommended the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"The repair on my car exceeded my expectations. The car looks brand new and the trunk opens and closes ..." Read more
"... with Kenwood Auto while my Tesla was being repaired. They did an excellent job, kept me updated throughout the entire process, and completed the repairs earlier ..." Read more
"Kenwood delivered a high quality repair on schedule. They dealt with the insurance company and made the ..." Read more
"... pleasant and seamless experience full of professionals. They were kind, informative and did expert work. Highly recommend!" Read more
"Car looks like nothing even happened customer service was amazing and very helpful"
"Looks great. Communications excellent. Took less time than expected. Highly recommend!"
"... efficiently. I was kept up to date the whole time and the repair was done prior to the estimated completion date which made us very happy to have our truck back earlier ..." Read more
"They finished 6 days earlier than the original estimate! It was very impressive!!!"
"It was frustrating paying for a rental car for over a week while my car waited on a part. I do understand it was not the ..." Read more
"But communication was excellent, and the quality of service compensates for the changes in timeline! It was a parts delay"
"... auto is really good at the work they did on my car. They gave me full status updates from start to finish every detail about the status. They gave me heads ..." Read more
"Great and helpful communication along the complete repair process. Kenwood also worked independently with GEICO ..." Read more
"... vehicle. My vehicle was completed ahead of schedule and I was informed every step along the way. We're definitely recommend this body shop" Read more
"Kenwood is all good! Amazing communication. The results are phenomenal. They delivered the car back better than when it came ..." Read more
"Initial communication was great but then big lack of communication. Had to call to get the estimate and ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything seems to be functioning properly.

Customer Service

Brian was great to deal with. Kept me up to date, was honest, and had excellent communication through a difficult repair with several complications.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was done and completed in timely manner; appreciate the result

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great work. It took much longer for the repair (more than one month), but the quality appears to be very good.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Brian and the entire team were wonderful. They kept me posted on every step answered all my questions and even returned my rental car for me. Best experience ever.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with Kenwood Auto Body was exemplary. Brian kept me posted every step of the way. My car was returned to me in better condition than before the accident.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great communication and service

Customer Service

Great communication and service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Am satisfied

Customer Service

Satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Rear bumper looks great, thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Timely repair and professional service.

Likely to Recommend

Repair Quality

My car looks flawless.

Customer Service

The agent at the desk was professional, wecoming and warm.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a beautiful job on the repair, they handled all the issues with the insurance company, and they delivered the vehicle on schedule (actually ahead of schedule), I would highly recommend that anyone needing Tesla repairs in the Frederick/Hagerstown area seriously consider contacting Kenwood of Frederick.

Likely to Recommend

I thought they did a great job and would definitely refer them to a friend or family member.

Repair Quality

Kenwood delivered a high quality repair on schedule. They dealt with the insurance company and made the whole process painless. I strongly recommend them to anyone that needs a repair performed on their Tesla.

Customer Service

Their staff was friendly and accommodating.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Bryan was great with the update and process and left my car looking great!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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