Joe Machens East Collision Center
In operation 57 years.
East Collision Center The newest addition to our auto body repair facilities, East Collision Center includes two separate repair buildings with the space for 38 service bays to service personal and commercial vehicles. Over a dozen body and paint technicians work with state-of-the-art equipment and products including multiple frame machines, a pro spot welder, and one of the few shops in the area to use a complete ENVIRONMENTALLY FRIENDLY LOW VOC paint system from primer to clear coat. We have the most advanced color matching technology and factory trained technicians from Spies Hecker. We have a Courtesy Shuttle available to take you anywhere in Columbia and we can even make arrangements to pick you up after your vehicle is finished. Parts delays and supplemental estimates for unseen damage are often part of the body repair process. We promise to do everything possible to minimize these and we promise to keep you informed.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No communication whatsoever from the folks that work there, no appointment confirmation call, no directions on how/when to drop vehicle off. Constant miscommunications with the office, mainly over no being listened to, having to repeat the same things over and then they acted like they didn't know what I was talking about and that I was inconveniencing them. All could have been avoided if the very first conversation I'd been allowed to go over the work to be done, and been listened to instead of cut off and pushed off the phone. I wasn't even notified when my truck was done, it sat there two extra days, and then I couldn't pick up because they were closed on the weekend! Completely unprofessional, didn't take cake of the customer at all. I was very satisfied with the person who sold me the truck at machens, so I figured I'd throw some money back to the company by giving the collision center the work. There are plenty of other collision centers in the area, I would definitely not recommend machens collision center to anyone. Most of my co-workers already know about the issues with machens collision, seeing as how I had to get rides to work each day they had my pick up.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Nine
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Had a few scratches on the interior from the leather seat repair. Also a bolt cover not replaced and part of seat not completely put together.